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So here it is, the day of my wife's birthday and surprise surprise "Order Processing." So they'll charge you the day you place the order, or at least place a hold on the funds. Not quite sure as my financial institution shows the funds removed. Either way no gift and out the money from what I can tell. In all this time I've received a response stating they will seek to process my order as quickly as possible. Glad I made other arrangements elsewhere.
Tip for consumers:
Shop anywhere else
Products used:
Necklace and earrings
FINIALLY spoke with a person, more like scam artist. So Sabrina, this is her English name, told me that a portion of my order had processed but wouldn't ship until the remaining portion was ready. She also told me that orders can take 8-18 business days to complete processing due to COVID... When I requested a cancellation Sabrina told me she'd be happy to but there would be a 30 percent cancellation fee. Purchase at your own risk, they don't hold their Chinese sweatshop kids accountable to ensure customer satisfaction.
Tip for consumers:
Better off going to Walmart
Products used:
Earrings and necklace
Stephen B.'s review of Jeulia earned 4 Very Helpful votes
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Nothing at all like the picture like at all and then when I asked to refund it immediately upon...
Hi Stephen, thanks for all the messages. We can understand your feelings. Please note that the delivery time = processing time(will be shown on our website after you choose the ring size or item amount) + shipping time (depends on the shipping method and your location). In addition, according to our cancellation policy https://www.jeulia.com/30-day-return-policy.html, all items will be sent into production 120 minutes after we receive the payment. Therefore, any cancellations after that time will incur a 30% material and processing fee. Hope for your understanding. You have already received the order, any questions or help, please feel free to contact us through service@jeulia.com. Thanks.