JeuliaReviews 6,628

I received earrings as a gift from my boyfriend and it arrived damaged with deep severe scratches. I doubt they have quality inspection before shipping the items because this would not have passed. My boyfriend contacted customer service via Facebook Messenger the very next day after I received the item. Jeulia customer service is located in Hong Kong and they work everyday, they do not have a phone number to call, the only options are to contact via Facebook messenger, live chat, and email. It has been 3 weeks and they have replied only 5 times. They refuse to replace the damaged earrings and do not stand by their customer satisfaction promise as mentioned on their website. They gaslighted us saying we should have contacted them 24-48 hours and that they are not responsible for the problem now... we literally contacted them the very next day after I got the earrings. Do not buy from this company unless you are willing to accept damaged and poor quality items because they do not stand by their products.

This company is a joke. Steer clear and shop elsewhere. I went to Better Business Bureau and they have an F. The BBB also said they do not respond to any claims or complaints. That just proves they don't care about customer service. All of the reviews on BBB are similar to my compaints. This company only cares about your money. I ordered a simple pendant on a chain necklace. It has still yet to deliver three weeks after my purchase. I live in the same state as the company, CA, you would think that would speed up the process. When I contacted this company, they pretty much said it would get there when it gets there. The company was still advertising for Valentine's Day up to a few weeks before VD with full knowledge that people would not receive their items in time. I will never order from this company and I will continue to leave reviews calling out this scam company. Stay away and look elsewhere.

I order a ringfor husband in October to 3 months to get here, it looked like a bubble gum machine ring, it was supposed to be 11mm all the way around it tapers to 9mm looking like a woman's ring. The pictures on their site are nothing like the ring I got cloudy stones and inside of the ring open in the pic it looks solid so after fighting for 3 months with jeulia and PayPal I finally get the bubble gum ring send it back now jeulia was late fabricating it, sending it but I have to pay to ship the junk back and a restocking fee so I send it back when they get the ring they try to keep it along with my money and tell PayPal it is against rules because it was customized with moissanite stone. Those shady buggers tried to keep my money and the ring they purposefully waited until they got the ring to pull this bs. So BEWARE they are as shady as their jewelry. If it wasn't for PayPal I wouldn't of gotten a refund.

I bought rings from Jeulia because I kept seeing the ads pop up on Instagram. We got rings for me and one for my husband. They looked ok at first, but about 3 weeks of wearing the, they started to turn black. I got in touch with customer service and they told me to send my husband's back so they should repolish it. I did, and I sent them mine as well because I had to pay $13 for shipping. They polished my husband's and sent mine back untouched. We spent about $240 for the three rings and it was a complete waste. I WOULD NOT advise anyone to buy rings from the company. They are absolute trash and a waste of money. Go on Amazon, you'll get a better result there. I am so disappointed because we wanted all that money.

See how they looked on the site and what they look like now.

Bought a dragon necklace which is 13mm. It is too small to gift to a child and not worth a fraction of £105.
Once I refused an exchange the company stopped replying to my messages.
Suffered £11.70 return postage cost and they are deducting £10 to penalise me for not taking an exchange voucher despite the necklace still being in its packaging so I am £21.70 out of pocket- 21% of my money.
Negative reviews will be deleted so beware their 100% satisfaction.
Pay by PayPal to protect yourself

If I could give zero stars I would. If you buy a ring from them, DONT get it engraved or else you wont get a full refund. In fact, even though I returned my ring to them (it didn't fit), they gave me no refund at all. So now im out $155 AND the cost of shipping it back to them which was around $12. Worst experience and waste of money ever. I will be disputing this with my bank ASAP. This place is a SCAM. They DO NOT care about their customers. Buyer be warned.

This company is horrible to deal with! Chinese way, SNAKES and THIEVES! I ordered a ring for my partner's birthday on Halloween, 20 days prior to it. I received the order receipt- I followed up 10 days before the birthday to find out they missed it. I was then assured its on its way- I waited three more days and followed up again asking for a tracking number- not available. I tried to cancel, and was offered $10, then $15 and then $40 discount if I didn't cancel. This took four days of back and forth. Now I'm told it will take 30 days for my refund. I don't think Ill get it. STAY AWAY THEY ARE A PAIN

Ring needs to be half a size smaller. Apparently since I paid more money for an upgrade... I have to pay a 35% restocking fee... support process is not good. I am not going to pay $140 to have a ring resized... local jeweler only cost $40. That's what I get for not reading the fine print. Support sent me a screen shot of the terms of agreement. Buyer beware... make sure you are 100% sure your order is correct and pray you do not have an issue!

Hello Reader,
I found a uniquely-designed sparkly watch which does one thing: the watch tells the hours of each day. There are no
Second-hand or other
Complicated time-telling
Features on the watch product.
I received the watch and followed the basic instructions to gently pull the side 'Crown'; the tiny button that starts the
Watch's internal battery. The watch did not start telling time. The new watch was inert, dead. The false advert and lying customer service said that 'each watch is tested before it's sold'. My watch was not factory-tested by anyone because it was defective and shipped knowingly. So I
Emailed customer service who told me to take it to a local watch fixer which does not honor the original company's one - year guarantee. I wanted to return my paid-for $400.00 watch for a refund, but the company would not pay for return shipping or refund shipping. I have paid in full for a $400.00 scam defective watch. It's my fault because I trusted the company's false Internet advertising and its assocation with Trustpilot who also are questionablely untrusworthly.
After a week of continued dissatisfaction, and emailing, I took my watch to a Watch repair person. He replaced a defective battery and charged me $24.00 to immediately change my watch battery. So now the watch tells me hourly time. It's bad Internet business practice to scam customers and lie to trusting people about the watch function. There was no pre-shipping review of the single uncomplicated battery, because the battery was defective when I paid for it and it was shopped knowling defective to the USA, I am disappointed and dissatisfied with Jeulia,Hong Kong-China watch product, its quality -control prior to shipping and especially after accepting my full $400.00 payment; plus the disregard for their USA customer and expecting a local watch vendor to fix their new watch product known error.This Hong Kong based company sold their watch falsely in bad faith and accepted my payment in full without their fair, appropriate and couteous truthful advertising and followup customer service. The company is a scam and I cannot recommend this scam watch vendor to any other unsuspecting truthful U.S.A. customer. Sincerely Jan Stein

I ordered a rose and white floral wedding band. The price was very good. When the item arrived - the quality was fabulous. I love the ring. The ordering was easy, delivery was quick and the item is fantastic.

The ring looked great at first... dominantly silver with two black skulls on either side of the stone. The black started rubbing off the skulls within a few weeks. Now they're partially black, partially silver. Didn't bother asking for a refund or a return based on the reviews I saw here.

I ordered my wife a new wedding band set. Well I ordered the incorrect size and when I realized my mistake I ordered the correct size. I received both sets so I followed the return directions to a tee and jeulia already received my unopened untouched return and still have not returned my money yet? I have tried emailing the company and they can't even respond to that. I mean they are really unfair and ridiculous. I wouldn't purchase a dog collar from them let alone anything else..

Did not like the ring in person. Did not wear it or remove the tags. The return policy is a joke. Customer service will do everything to prevent a return.

The phone number provided on the website is no good. All you get is a message stating this line is currently off and to send a message through the website! I've sent 5 messages with ZERO response!

Just wondering when I will receive my order I ordered on November 30th it's now January 13th care to ever send it to me?

Bought two rings as Christmas presents, as you can see in photos both gemstones were twisted/off centre so I sent them back for an exchange. They are now lost somewhere in the US and jeulia won't send out replacements or refund me so now I am £300 down and all I can claim back is £50 through royal mail. Stay clear of this company

Ordered, and it has been almost 2 weeks, and still in processing, I get it it's "hand made" but if you have a website advertising rings, they should already be in stock and made already, their customer service copy and pasted their responses, every email is the same generic it take 6-12 days to process, almost 2 week just to process what kind of jewelery it is. So if you dont like to wait forever go with a company based in the US where they have their ordering down and doesn't advertise jewelry that isn't even made yet, I'm never ordering from this place again!

I have written to company 4 times for an address to ship my rings to to exchange for smaller rings and still haven't received a reply.Its now past the 30 days and am worried they will scam me and tell me I'm past the time for returns not happy at all with service

Paid 25$ for express shipping then even after 4 days they didn't bother shipping anything.

Company is a scam.