• Distinctive Gem

Distinctive Gem

Overview

Distinctive Gem has a rating of 4.47 stars from 134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Distinctive Gem most frequently mention customer service, engagement ring, and good things. Distinctive Gem ranks 9th among Diamond sites.

  • Service
    7
  • Value
    6
  • Shipping
    6
  • Returns
    1
  • Quality
    6

Proactively asks for customer feedback

Positive reviews (last 12 months): 100%
Positive
18
Neutral
0
Negative
0

Instant Feedback

28 reviews

8
See all photos

What reviewers want you to know

Positive highlights

  • The stone I received was perfect and the customer service can't be beat.

Critical highlights

No critical highlights yet

How would you rate Distinctive Gem?
Top Positive Review

“Beautiful People, Beautiful Gems”

Keagan R.
2/10/24

I was assisted at every step in purchasing my diamond. The descriptions were detailed, the GIA report was helpful, and when I reached out with questions the team was personable and made it an amazing experience. The old European cut they produce is spectacular, cut is exquisite, absolutely knock out, one of a kind, gorgeous. The purchase was easy, they fallowed up on shipping to make sure I got EXACTLY what I paid for. Thank you to DistinctiveGem for making my Fiancé's ring as beautiful as it could ever be.

Top Critical Review

“Superb... but only if you buy from him.”

Victor N.
8/5/18

Let me start by saying Jonathan's knowledge of diamonds is undeniably one of the best in the business. I've watched videos and read articles by him, and they really are insightful. The Opulence Oval is absolutely gorgeous! That being said, my issue is that Jonathan wasn't upfront with the costs. Yes, his website says that you pay for shipping on returns, but when he explicitly says "I could provide you with return shipping label at my cost" then deducts all the shipping costs from the refund, it definitely affected my experience working with him. I understand as he lost some money on shipping and spent a lot of his personal time helping me. However, I was out ~$200 from "shipping and transportation costs" because I did not purchase a diamond from him. In the end, I would recommend his diamonds and service, but only if you know for sure what to buy. If you are unsure about a diamond, there are many other retailers out there that ship you the loose stone and do returns for free.

Reviews (134)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (46)
Thumbnail of user keaganr2
2 reviews
0 helpful votes
February 10th, 2024
Verified purchase

I was assisted at every step in purchasing my diamond. The descriptions were detailed, the GIA report was helpful, and when I reached out with questions the team was personable and made it an amazing experience. The old European cut they produce is spectacular, cut is exquisite, absolutely knock out, one of a kind, gorgeous. The purchase was easy, they fallowed up on shipping to make sure I got EXACTLY what I paid for. Thank you to DistinctiveGem for making my Fiancé's ring as beautiful as it could ever be.

Customer service was Quick and Helpful.

Reason I chose this business:

They produce the best European Cut stones on the market.

Service
Thumbnail of user dennisl992
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

Jonathan was very helpful with the whole process. I had many questions and he did not hesitate to answer them and he was very prompt to respond. Everything that was described by him and on his website was accurate. The diamond and the ring setting I bought are amazing! My gf (future fiancé) loves it! Highly recommend Jonathan and his team.

Reason I chose this business:

Great reviews online and recommended on Reddit.

Thumbnail of user nathanaeld20
1 review
0 helpful votes
February 26th, 2024
Verified purchase

Got an absolutely stunning diamond at a steal! And great to work with on setting it.

Thumbnail of user thomasw3286
1 review
0 helpful votes
March 30th, 2024
Verified purchase

I had a design I liked from a small jewelry store but didn't trust their quality, so I reached out to Jonathan and he was able to design something that encapsulated all the things i had wanted from that ring with the distinctive touch and quality. It turned out very nice i cant say enough good things.

Reason I chose this business:

Highly recommended by a family member

Thumbnail of user aw634
1 review
0 helpful votes
December 19th, 2023
Verified purchase

Wonderful experience, I would recommend Distinctive Gem and Jonathan Weingarten to anyone looking for diamonds and custom made pieces. My ring is gorgeous, but words can't do justice to what an incredible job the master bench did on the fabrication, especially of the double claw prongs. Even better than I could have ever imagined.

Service
Value
Shipping
Quality
Thumbnail of user caroln1466
1 review
0 helpful votes
March 7th, 2024

I wanted a pear shaped diamond but needed help to pick out as this is a difficult shape to pick a good one. I had been following Jonathan on his YouTube videos getting educated and when I realized he did a concierge service I contacted him. I told him what I wanted carat wise and my budget. The personal attention I got was outstanding. Jonathan has a great personality, responds quickly all the time, is.professional, kind, funny, patient and knowledgeable. I was a little hesitant to have him design the setting because I thought it would be difficult to do not in person. But he made it easy and painless. I sent him a couple inspiration pics and what I wanted in a setting. We corresponded over WhatsApp and he sent me pics of his designs every step of the way and we would make adjustments as needed. I now have the most sparkly pear in the most gorgeous setting. Thank you Jonathan for your expertise. It was a pleasure having you help me.

Thumbnail of user victorn41
1 review
1 helpful vote
August 5th, 2018

Let me start by saying Jonathan's knowledge of diamonds is undeniably one of the best in the business. I've watched videos and read articles by him, and they really are insightful. The Opulence Oval is absolutely gorgeous!

That being said, my issue is that Jonathan wasn't upfront with the costs. Yes, his website says that you pay for shipping on returns, but when he explicitly says "I could provide you with return shipping label at my cost" then deducts all the shipping costs from the refund, it definitely affected my experience working with him. I understand as he lost some money on shipping and spent a lot of his personal time helping me. However, I was out ~$200 from "shipping and transportation costs" because I did not purchase a diamond from him.

In the end, I would recommend his diamonds and service, but only if you know for sure what to buy. If you are unsure about a diamond, there are many other retailers out there that ship you the loose stone and do returns for free.

Thumbnail of user jakef254
1 review
0 helpful votes
January 31st, 2024
Verified purchase

Jonathan and team are wonderful to work with. The ring came out stunning!

Thumbnail of user dijanaa2
1 review
0 helpful votes
December 14th, 2023
Verified purchase

Beautiful stones and great service as usual. Thank you Jon & Vicki.

Thumbnail of user joeld393
1 review
0 helpful votes
October 31st, 2023
Verified purchase

Jonathan was a tremendous help in choosing a beautiful diamond and having it set in a gorgeous ring. He was responsive and quick in helping with the logistics. I received excellent customer service from Distinctive Gem and we are very happy with the ring!

Thumbnail of user theresas1264
2 reviews
0 helpful votes
October 10th, 2023
Verified purchase

I love my the gorgeous Distinctive Moissanite Heritage Vintage Emerald Cut. It's so beautiful it can be distracting! So happy with the AV service. Thank you!

Thumbnail of user damiend73
1 review
0 helpful votes
November 9th, 2023
Verified purchase

Johnathan's knowledge and service is exemplary, surpassed only by the quality and craftsmanship of the final product. Cannot speak highly enough of my experience or my satisfaction.

Thumbnail of user garretts191
1 review
0 helpful votes
October 4th, 2023
Verified purchase
• Updated review

Johnathan and his staff really excel in customer service. They were very helpful and knowledgeable. Most of the process for me was done through text message or email which was great to do secretively. There was a minor hiccup with the order in the end but it was corrected quickly and the final product was better than I imagined. The ring is beautiful and I couldn't be happier! I will continue to recommend them to friends and family. Thank you!

Johnathan is fantastic at what he does
August 17th, 2023
Verified site experience
• Previous review

Johnathan is fantastic at what he does. He is quick to respond and very helpful. I will continue to be a customer moving forward. Looking forward to seeing the results of my order!

Thumbnail of user andreai309
1 review
0 helpful votes
May 15th, 2023
Verified purchase

Jonathan and Vicki are the dynamic duo! They were fantastic to work with from every aspect. Amazing communication, customer service, answering any questions I had along the way. To top it all off their products are superior. Cannot say enough good things about them and their business!

Thumbnail of user bridgetb324
1 review
0 helpful votes
April 11th, 2023
Verified purchase

This was our second time working with Distinctive Gem and both times have been amazing! Jonathan is so quick with his responses and is patient in explaining options! The turnaround time for our two wedding bands was incredibly fast and we had handwritten engravings that look PERFECT — they are such a unique touch! Highly recommend!

Thumbnail of user sunb14
1 review
0 helpful votes
September 25th, 2023
Verified purchase

Both Jon and Vicki have always taken great care of me. Their excellent customer service and great quality products will always bring me back to them. Thank you for everything!

Thumbnail of user emilym1829
1 review
0 helpful votes
December 8th, 2022
Verified purchase

I was excited to get a diamond to replace the one I had lost with my wedding set. I placed the order on July 19,2022. I inquired about my order each month until I got my stone on November 9,2022. I hadn't expected the stone to take so long to be shipped. Jonathan Weingarten was awesome with me when I explained my frustration and hesitancy to accept my order - the stone was larger than I had ordered, making it impossible to set it in the setting I had purchased for my order. Jonathan had the stone set into a Tiffany-style solitaire setting for me to wear until I find my diamond it's permanent setting. The stone, a transitional cut, lab-grown diamond is absolutely beautiful. I am thrilled with the stone. The current setting's profile is a little tall/high for me, but it works for now. Jonathan also offered to do the CAD design for a new wedding ring for me free of charge. It's nice to know that is an option when that time comes.

Thumbnail of user scottl1563
1 review
0 helpful votes
April 15th, 2022
Verified purchase

My questions were answered honestly, quickly and with patience. I was awed at how efficient and willing to listen the staff was to meet my needs. They were so organized and prompt. They even offered a discount on the beautiful Diamond that I ordered. I only wish our federal government operated as efficiently and effective as they do!
Jonathan for President, Vicki for Vice President and staff as cabinet positions.

Thumbnail of user mariez59
1 review
0 helpful votes
March 17th, 2021
Verified purchase

Jonathan and Vicki's service serves up top notch professionalism with a large side of friendly. I was looking for an emerald cut to fit within a platinum setting I already had. Communication was excellent and timely with pictures, videos, and Sarin reports. We even had a nice phone conversation when prong details couldn't be conveyed via email. When my setting and the DG emerald cut was delivered as a completed ring I was one very happy customer! I wouldn't hesitate to work with them again.

Service
Value
Shipping
Quality
Thumbnail of user elainew527
1 review
0 helpful votes
April 13th, 2023
Verified purchase

Another fantastic experience with Distinctive Gem! Jonathan found a dream stone - bigger than I thought I could afford - and did an exquisite setting. It was fast, highly customizable, and easy.

Thumbnail of user caseyt138
1 review
0 helpful votes
August 24th, 2023
Verified purchase

Working with Jonathan was fantastic! He was collaborative on my vision, budget, and needs. He holds your hand through the whole process, and creates a beautiful product!

Thumbnail of user ambere352
1 review
0 helpful votes
July 13th, 2023
Verified purchase

Jonathan and Vickie were very easy to work with and made my engagement ring I had dreamed of come true.

Service
Value
Shipping
Quality
Thumbnail of user sunb10
1 review
0 helpful votes
February 14th, 2022
Verified purchase

Jon and Vicky are the best. They are really trustworthy and produce the best customer service and best cut stones. I always have anxiety buying online, but this company is the only one where I truly feel good about my purchases, and I can trust Jon's eye on the best quality before seeing it in person. I will be back again because of them. Thank you!

Thumbnail of user gratiat
1 review
0 helpful votes
February 20th, 2022
Verified purchase

Jon and his team are *wonderful*. I sent a picture of a ring I had fallen in love with to show Jon what kind of cut I had wanted and he nailed it! It is such a beautiful and perfectly cut diamond and the customer service was amazing. The communication was great and made me feel like a treasured customer, not just another name to get money out of. The setting is beautiful as well and really compliments the stone, the prongs are perfectly aligned to the facets and flush so there's no snagging. I won't hesitate to be a return customer for any future diamond needs-I don't think anyone else can do it better!

Service
Value
Shipping
Quality
Thumbnail of user benw1163
1 review
0 helpful votes
November 1st, 2022

I just purchased a ring from the company (stone and setting individually plus assembly), and could not be happier with the end product. Jonathan and Vicki pay massive attention to the details and ask specific questions to make sure that every aspect of the ring is exactly as you want it to be, and the end result is truly stunning. If you're anything like me and my fiance then you will be absolutely thrilled with the end result, and the prices are beyond reasonable especially for the quality of the end product. Definitely make these people your first stop if you are shopping for quality jewelry and engagement rings!

Tip for consumers:
Reach out and contact them and you'll be thrilled with the quality of the customer service in addition to the quality of the products

Products used:
Engagement ring (stone and setting, assembly with engraving)

Service
Value
Shipping
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user jonathanw101
Jonathan W.

How do I know I can trust these reviews about Distinctive Gem?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Distinctive Gem?