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Distinctive Gem

Overview

Distinctive Gem has a rating of 5 stars from 155 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Distinctive Gem most frequently mention customer service, engagement ring and final product. Distinctive Gem ranks 6th among Diamond sites.

service
15
value
11
shipping
11
returns
2
quality
11

Instant Feedback

46 reviews
+14
How would you rate Distinctive Gem?
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New York
1 review
0 helpful votes
Follow Gratia D.
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Best decision I made in my diamond search!
February 20, 2022

Jon and his team are *wonderful*. I sent a picture of a ring I had fallen in love with to show Jon what kind of cut I had wanted and he nailed it! It is such a beautiful and perfectly cut diamond and the customer service was amazing. The communication was great and made me feel like a treasured customer, not just another name to get money out of. The setting is beautiful as well and really compliments the stone, the prongs are perfectly aligned to the facets and flush so there's no snagging. I won't hesitate to be a return customer for any future diamond needs-I don't think anyone else can do it better!

Date of experience: February 20, 2022
North Carolina
1 review
0 helpful votes
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August Vintage OMB
May 15, 2023

Jonathan and Vicki are the dynamic duo! They were fantastic to work with from every aspect. Amazing communication, customer service, answering any questions I had along the way. To top it all off their products are superior. Cannot say enough good things about them and their business!

Date of experience: May 15, 2023
Arkansas
1 review
0 helpful votes
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Jonathan will help you find whatever it is you are looking for and without feeling rushed to complete a sale. For me Jonathan picked out three different ovals within my parameters and made an individual video as well as pictures online to compare them.

He was then patient enough to allow for multiple back and forth in regards to a custom ring without anything but enthusiasm for the process. Through skype and emails over a few weeks we finally nailed down the design. All I can say is she loved everything about it and without Jonathan's help none of this would have been possible.

I can not say enough about Jonathan in regards to his professionalism and knowledge he provided whenever I had questions. Would recommend him to anyone looking for a unique and personal experience to helping you find exactly what you are looking for!

Thanks again Jonathan!

Date of experience: August 8, 2018
Florida
1 review
0 helpful votes
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Amazing Customer Service
May 17, 2018

I haven't received my ring yet, but so far this has been an amazing experience. Jonathan worked with me to customize a setting combining my favorite features from two other available settings. He responded to my questions almost immediately, even during the weekend! I can't wait to receive my ring, and I know it will be perfect.

Date of experience: May 17, 2018
California
2 reviews
8 helpful votes
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AVC Moissanaite
January 14, 2018

Jonathan is very helpful, patient and quick to respond to any questions or concerns. I know that when I purchase from August Vintage, Inc. I will have top tier stones for my jewelry pieces. Will always be a loyal customer.

Date of experience: January 14, 2018
Jonathan W. Distinctive Gem Rep
over a year old

Thank you so much for your review Martha. I can't tell you how much it means to me.

California
1 review
3 helpful votes
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I have had the pleasure to work with Jonathan on several projects and he has been nothing but professional, kind, patient and holds his business to the highest standards. He will bend over backward to make sure you are ecstatic about your purchase and is simply a genuinely good person. The AV stones are nothing short of spectacular too! The combination of an antique cut diamond with the AV ideal optics is simply divine. I am definitely a repeat client due to the incredible diamonds Jonathan has created and his top notch customer service. Only problem is I want them all!

Date of experience: January 12, 2018
Jonathan W. Distinctive Gem Rep
over a year old

<3

Texas
1 review
3 helpful votes
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Gorgeous Moissanite, Great Customer Service!
February 22, 2019

I ordered a cushion cut moissanite to fit in a setting that I already owned. Jonathan and Vicki were so helpful, knowledgeable amd patient with me in helping find the right stone for my ring. It took a couple of "tries" via FedEx, but I love the final result. Most important of all ( to me) is that Jonathan & Vicki are honest, trustworthy and just plain nice people. I would not hesitate to work with them again.

Date of experience: February 22, 2019
Colorado
1 review
0 helpful votes
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Very happy customer!
October 4, 2023
Updated review

Johnathan and his staff really excel in customer service. They were very helpful and knowledgeable. Most of the process for me was done through text message or email which was great to do secretively. There was a minor hiccup with the order in the end but it was corrected quickly and the final product was better than I imagined. The ring is beautiful and I couldn't be happier! I will continue to recommend them to friends and family. Thank you!

Date of experience: October 4, 2023

Johnathan is fantastic at what he does
August 17, 2023
Previous review

Johnathan is fantastic at what he does. He is quick to respond and very helpful. I will continue to be a customer moving forward. Looking forward to seeing the results of my order!

Date of experience: August 17, 2023
Ohio
1 review
0 helpful votes
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Great experience
March 7, 2024

I wanted a pear shaped diamond but needed help to pick out as this is a difficult shape to pick a good one. I had been following Jonathan on his YouTube videos getting educated and when I realized he did a concierge service I contacted him. I told him what I wanted carat wise and my budget. The personal attention I got was outstanding. Jonathan has a great personality, responds quickly all the time, is.professional, kind, funny, patient and knowledgeable. I was a little hesitant to have him design the setting because I thought it would be difficult to do not in person. But he made it easy and painless. I sent him a couple inspiration pics and what I wanted in a setting. We corresponded over WhatsApp and he sent me pics of his designs every step of the way and we would make adjustments as needed. I now have the most sparkly pear in the most gorgeous setting. Thank you Jonathan for your expertise. It was a pleasure having you help me.

Date of experience: March 7, 2024
California
7 reviews
36 helpful votes
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Wonderful product and customer service!
March 5, 2019

I don't know how anyone could rate August Vintage less than 5 stars. Jonathan over delivers and his gems are nothing short of amazing. I highly recommend buying from August Vintage. I will definitely be a repeat customer!

Date of experience: March 5, 2019
Italy
1 review
1 helpful vote
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I was referred to Jonathan by my brother and could not have been happier with the experience! Jonathan was thorough, professional and incredibly responsive. He made the process of making such a big purchase (engagement ring) really easy and simple. I would recommend him to anyone who is actively in the market.

Date of experience: October 13, 2019
Jonathan W. Distinctive Gem Rep
over a year old

Thanks Chad. You too have been a pleasure to work with!

Ohio
1 review
0 helpful votes
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Amazing and quick service!
April 11, 2023

This was our second time working with Distinctive Gem and both times have been amazing! Jonathan is so quick with his responses and is patient in explaining options! The turnaround time for our two wedding bands was incredibly fast and we had handwritten engravings that look PERFECT — they are such a unique touch! Highly recommend!

Date of experience: April 11, 2023
Florida
1 review
0 helpful votes
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Jon was an absolute pleasure to work with. He is very knowledgeable and informative when it comes to diamonds and will will create personal videos to showcase the particular diamonds you would like to see in different lighting and will explain every detail of the diamond. On top of being informative, he is very helpful when discussing settings and ideas you would like to implement on your setting. He made an amazing ring for me and my soon to be fiance and I could not be more pleased. His wife, Vicki was also very helpful with any all questions regarding packaging, shipping, the diamond box and helping in whatever issues that may occur throughout the process. I recommend Jon and his wife Vicki 100%.

Date of experience: November 22, 2021
Florida
1 review
0 helpful votes
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Engagement rings
October 22, 2020

Let me start by saying Jonathon W. Was a dream to work with. Easy to get in contact. He understood exactly my now husband and I vision and maybe because everything I asked for was in stock he got our wedding rings to us ( Florida) in less than 2 weeks do to our ceremony being only 3 weeks away. I will definitely work with him again for future customers items. Happy customers.

Date of experience: October 21, 2020
Georgia
1 review
0 helpful votes
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I just purchased a ring from the company (stone and setting individually plus assembly), and could not be happier with the end product. Jonathan and Vicki pay massive attention to the details and ask specific questions to make sure that every aspect of the ring is exactly as you want it to be, and the end result is truly stunning. If you're anything like me and my fiance then you will be absolutely thrilled with the end result, and the prices are beyond reasonable especially for the quality of the end product. Definitely make these people your first stop if you are shopping for quality jewelry and engagement rings!

Date of experience: November 1, 2022
Texas
1 review
4 helpful votes
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Best diamond vendor
January 10, 2018

AV not only sells the most beautiful diamonds, but they offer the highest level of customer service imaginable. They understand that you are making an important purchase and never pressure but are always willing to do whatever it takes for you to feel comfortable with your purchase.

Date of experience: January 10, 2018
Virginia
1 review
0 helpful votes
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Very responsive and accomodating
May 23, 2022

I asked for assistance in purchasing a matched pair of diamond studs for earrings. Jonathan responded to my requests while on vacation and upon return to the office he promptly provided a new video highlighting the diamonds he recommended in various lighting conditions.

Date of experience: May 23, 2022
Pennsylvania
1 review
6 helpful votes
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Simply amazing to work with!
January 27, 2018

Jonathan was super easy to work with. He answered all my questions in a timely fashion, and he genuinely cares about his customers. His knowledge and expertise is unparalleled, and he has the highest quality cuts to offer. The stone I had custom cut is absolutely gorgeous! I highly recommend August Vintage Inc., and would absolutely purchase again.

Date of experience: January 27, 2018
Maryland
1 review
0 helpful votes
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10000000/10
June 10, 2022

Working with Jonathan has been a DREAM. He is so patient and knowledgeable, has been wonderful guiding me through the process of designing my engagement ring and picking out a center stone. I'm so please and will be recommending him and returning for future projects ;)

Date of experience: June 10, 2022
Minnesota
1 review
0 helpful votes
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Great stones and service
September 25, 2018

Wonderful experience. Communication was quick and helpful. Shopping was so easy on the website. I am so thankful for how much information they share about their diamonds. It was great working with Jonathan in which stone to choose!
Shipping was quick and the diamond I got is absolutely gorgeous!

Date of experience: September 25, 2018