I have had three different devices from Fitbit, customer service from them is excellent. I had an issue with my charge and my surge not syncing with my phone to receive call/text notifications. Customer service took their time to solve my issue, in fact issue was with app, service rep went above and beyond to help me. At first he could not solve issue then told me he had to filter up my call ticket to thier it department I left it at that, an hour later I got a call and email from rep that he had researched the Fitbit community and found some other solutions to try. Well one of those answers worked it was as simple as changing the font size on my device. Very impressed that he took time to follow up and ensure my issue was solved, doesn't hurt the product is great as well.