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Dorito n.

1
Level 1 Contributor

Contributor Level

Total Points
213

2 Reviews by Dorito

  • FitBit

2/9/16

I have had three different devices from Fitbit, customer service from them is excellent. I had an issue with my charge and my surge not syncing with my phone to receive call/text notifications. Customer service took their time to solve my issue, in fact issue was with app, service rep went above and beyond to help me. At first he could not solve issue then told me he had to filter up my call ticket to thier it department I left it at that, an hour later I got a call and email from rep that he had researched the Fitbit community and found some other solutions to try. Well one of those answers worked it was as simple as changing the font size on my device. Very impressed that he took time to follow up and ensure my issue was solved, doesn't hurt the product is great as well.

  • Jeulia

2/5/16

Total cheap produced Chinese garbage, black plating was coming & the stones that look so bright blue are so dark ring just looked like goth rock crap and cheap at that within 24 hours I sent back for refund. Took them 7 days to issue a refund AFTER receiving their defective ring back. Thier customer service is atrocious at best no one speaks English took multiple emails to get refund and when they did shorted me 10 bucks because shipping is free from them and even thou they admitted the ring was garbage they refused to refund the full amount.

Dorito Has Earned 13 Votes

Dorito N.'s review of Jeulia earned 13 Very Helpful votes

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