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Ordered a ring, tracking shows that the label was created on 11/19.
Sent an email on 11/23 as there has been no change in the tracking status. Received a reply the same day "And your package is surely shipped out. Although the result we checked is the same as you, please understand that sometimes, the logistics update is a little slow caused by some uncontrollable factors. So could you please kindly wait a few days and recheck it again?"
Today is 11/30, tracking info still shows as label created.
Save your money. Save your time. Save yourself a headache. Dealing with this company is not worth it.
Order number provided on 12/5/2021. Wonder how long it will be before I receive another email full of dishonest information.
12/6, Tracking info still unchanged since 11/19. Still just showing the label was created.
Tip for consumers:
Please find another retailer. Less than 40% positive reviews would have been enough for me if I had looked and researched before buying.
Susan B.'s review of Jeulia earned 3 Very Helpful votes
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Empty.
Hi, thanks for all the messages and sorry for the long time waiting. Due to the peak season of freight and the influence of COVID-19, the demand grows, and supply lowers, which causes the tight capacity of the shipping. Some of the packages suffered a delay for a few working days. We hope for your kind understanding during this difficult time, and we will also do our best to help you receive your package as soon as possible. In addition, the standard shipping takes longer time. Could you please offer us your order number or the name/email you used to place the order? So we can find your order and assist you better. Thank you for your understanding.