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Jeulia

How would you rate Jeulia?
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North Carolina
1 review
1 helpful vote
Follow Leanna A.
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NOTHING BUT LOVE!
January 14, 2018

I love my wedding ring by Jeulia. I'm a girl that's all about the bling and my ring does not disappoint. I have the champagne color stone mixed with the white and it's just stunning. Looking to add another band for Valentine's. Hubby doesn't know yet... But it won't be a problem since shipping is so fast. I have had my ring since June 2017. I don't baby it and wear all the time. Doing dishes and other household chores. It has the same sparkle as day one. No fading of the metal. I HIGHLY recommend if you want the bling without the ding in your bank account.

Date of experience: January 12, 2018
Czechia
1 review
0 helpful votes
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Excellent website for filtering and finding exactly what you want, great advice from their customer service staff and went out of their way to make sure the ring was delivered on time.

Top quality ring, highly recommended.

Date of experience: August 22, 2019
North Carolina
1 review
0 helpful votes
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My husband bought me a beautiful three piece halo for my birthday to replace our simple wedding bands. We can afford a diamond but would rather put money like that toward a house or a nice vacation. The ring looks expensive. It was better than the picture. It isn't overly big or too small--just right. It shines, sparkles and all of the stones are beautiful. I love it. Keep up the good work.

Date of experience: July 12, 2016
Minnesota
1 review
0 helpful votes
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Great job!
February 12, 2018

My husband bought me a ring, it was beautiful. A few months ago, a small stone fell out. I contacted Jeulia, but didn't know if they could help. They offered to fix my ring for free, perhaps more so because it had been less than a year. I got super busy, and forgot. I sent an email request again last month, expecting them to say, oh well. They did not, and my ring was fixed and shipped back to me within weeks! Never once was I left hanging, or did they stop communicating with me. I'm very impressed, and I don't know why there are other bad reviews!

Date of experience: February 12, 2018
Georgia
1 review
0 helpful votes
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Awesome
August 27, 2017

Rings came in 1.5 days, ordered late Wednesday afternoon came Friday morning. Stunning set, absolutely gorgeous, it's my set to wear when we go away for a weekend (so I don't lose expensive diamonds) and if my rings get too tight. Love this set and will definitely be buying more. Thank you!

Date of experience: August 26, 2017
Texas
1 review
0 helpful votes
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Sparkle and color
May 5, 2021

I'm a regular customer of Jeulia rings. They have all been gorgeous! I also love the packaging. It's a small cardboard jewelry box, that is easily used to store jewelry or other odds and ends.My only complaint is how long it takes to receive an order. As long as quality is not comprised, orders should be a little more speedy.

Date of experience: May 25, 2017
Illinois
1 review
2 helpful votes
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Site tries to put out a good image of being helpful, ignores al inquiries. Ordered a ring back around Thanksgiving and never got a response to emails or from live site help. Spent a fair amount of money for a birthday gift in early February and never received it. Called repeatedly and was hung up on. Filing complaints with all the appropriate channels. Just want a refund at this point but will probably never see it.

Date of experience: February 8, 2017
Jeulia J. Jeulia Rep
over a year old

Hi, Dan. Sorry for any inconvenience caused by our customer service. Something went wrong with our phone but we had fixed it. Now you could call us at 1-888-219-8158 for prompt assistance.

Virginia
2 reviews
11 helpful votes
Follow N N.
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Refund is a hassle!
July 27, 2018

My husband surprised me with 3 rings from Jeulia. I only ended up liking 1 of them and wanted him to return the other 2 since they are so expensive. He emailed them asking for a refund and they gave him the run around about getting a replacement instead. After back and forth email, they said his order was past 30 days by now so he can't get a refund. As if they were entertaining that idea in the first place. He caved in and is in the process of getting me a replacement ring instead. I'm sure they will make him pay the shipping to return the ring as well. What an inconvenience and shady business tactics. There are competitors like who are much better in their customer service. I recommend avoiding Jeulia.

Date of experience: July 27, 2018
Jeulia J. Jeulia Rep
over a year old

Hi N – We're so sorry about the way your issue was handled. Providing you with the best shopping experience is very important to us, so we always try our best to make the customer happy. So if for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date. But when you contacted us at the first time, your order has exceeded the time limit for a refund. While we cannot accept the return of the ring, we still want to resolve this problem and advised you to exchange for another different item ring you like. Soon our colleague will contact you via email and discuss this order further, we hope that we can find a positive solution to this issue.

New York
1 review
0 helpful votes
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I had ordered the rose gold colored skull ring two weeks ago with an engraving. Not only did it come in a timely manner but the quality is just amazing! It's stunning and I get compliments like crazy. Id recommend Jeulia to anyone who is looking for a new ring! Their customer service was outstanding, they always answered any questions I had. I believe they go above and behind for their customers.

Date of experience: March 19, 2017
New Jersey
1 review
4 helpful votes
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Stunning!
March 10, 2018

I was looking at all the beautiful jewelry online and my husband said let me know what you like since our anniversary is coming up, I put 9 items in the cart for him to look over and pick one. 3 day later and a mo before my anniversary I got two absolutely beautiful rings! They sparkle so much, and the colors are exquisite! I have the Lilac Flower round cut amethyst and Halo cushions cut blue sapphire and I love them both! 2 down 7 more to go and I am so sure Ill be adding to my cart

Date of experience: March 10, 2018
Arkansas
1 review
0 helpful votes
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Very satisfied
August 15, 2017

Before ordering, I read many other reviews. Several complained that orders were never received, took too long, we're not what was pictured, was cheap and fell apart soon after wearing for the first time. Our order was received in two days, was exactly what was described, and is beautiful. It won't be worn for several months because it is a gift planned for Christmas, so I can't speak to its durability quite yet, but it appears sturdy enough. Very pleased customer.

Date of experience: August 12, 2017
Tennessee
2 reviews
6 helpful votes
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Feeling Annoyed
December 21, 2015

I ordered jewelry on December 1,2015 with expedited shipping. Yet... I still wait. I have tried to contact Support from Jeulia several times, but they are not available and do not respond to my emails. Finally, I contacted the Support team, via "chat" and became even more confused. Jeulia's support team are very unprofessional, and they practically gave me no answers to my questions. Basically, they dodged my questions. I can only imagine when I will receive my order, or if it has been shipped. Definitely NOT a company I will be doing business with again, that is for DAMN sure! Good luck... to anyone who is in the same situation that I am in.

Date of experience: December 21, 2015
Virginia
1 review
0 helpful votes
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I love my wedding set!
August 22, 2017

When my hubby put it on ny finger I gasped. It's so beautiful, I constantly get compliments even when I am only wearing the band alone! After so many inquiries I finally asked where he got it. He showed me Jeulia on Facebook. They have such a unique selection of jewelry! It's perfect for people like us who want style over costs... because it truly is the thought that counts. The thought on his mind is, I love my wife and she loves this ring, lol.

Date of experience: August 20, 2017
Pennsylvania
3 reviews
1 helpful vote
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Juelia Jewelry - Just Awesome
December 29, 2016

I ordered two white sapphire rings set in silver. They are stunning and the craftsmanship is excellent. They also arrived in an attractive jewelry box, with the ring boxes inside of a drawer - impressive packaging. I paid for expedited shipping but never expected my order to arrive in just TWO DAYS! Great product and great service through their FB page. Definitely a winner,

Date of experience: December 29, 2016
Texas
1 review
0 helpful votes
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Beautiful ring
February 17, 2019

The ring that I purchased is absolutely stunning! I love it. It looks even better in person than it did online. It fits perfectly and arrived within a couple of days from ordering. Thank you for this beautiful piece of jewelry. I'll be visiting your website again.

Date of experience: February 15, 2019
GB
1 review
0 helpful votes
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My partner has bought me two Jeulia rings and I absolutely love them. People constantly comment on them. I am not a plain diamnond kind of girl so the designs appealed to be straight away, I have one blue and one pink design. The are unusual yet incredibly stunning with fine detailing and great colour. Highly recommend Jeulia Jewellery and will buying more.

Date of experience: September 3, 2018
Pennsylvania
1 review
1 helpful vote
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Return
April 22, 2017

Extremely unfriendly customer service experience. Website states no hassle 30 day return policy however that us most definitely not the case. Have to take and send pictures and wait to see if return will be accepted

Date of experience: April 20, 2017
Jeulia J. Jeulia Rep
over a year old

Hi Sharon, we're sorry about the difficulty with your return. We'll share your feedback with our team and make improvement in future, and later our customer will email you to solve this problem soon. We sincerely hope that this one experience will not hamper our relationship with you and we hope that you will give us another to serve you again in near future.

New York
1 review
9 helpful votes
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Very very bad!
February 1, 2016

I placed 3 orders from Jeulia well before the Christmas rush and tried, tried, and tried again to get in touch with an actual human being to discuss my orders. They were more than happy to take my money, but thank God I used PayPal and I filed a claim with them and 9 weeks later I finally got a refund after countless automated emails, responses that were clearly not from English speaking people and even emails addressed to the wrong person! This company is a complete joke! Buyer beware! I don't know for sure they truly sell actual jewelry but their customer service is horrid.

Date of experience: January 29, 2016
Jeulia J. Jeulia Rep
over a year old

Hi, LEeanne. Sorry for bringing you misunderstanding towards our company because of our customer service. Our company is legit and we are making efforts to better our service. Hope for your kind understanding.

New York
1 review
5 helpful votes
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CRAP
January 16, 2017

Took over a month to receive ring. Paid extra for expedited and engraving. Was definitely not fast or engraved. The ring was not impressive either but what do you expect coming from China. Also sizes run small, mine don't fit. So fed up I said screw it and took a loss.

Date of experience: January 16, 2017
Jeulia J. Jeulia Rep
over a year old

Hi, Stacy. We are so sorry for the unhappy experience happened on you. Could you please tell us your order number so that I can check the details for you? Anyway, we will try our best to improve our service and the quality and I believe that your questions will be finally resolved. If you have any other questions or suggestions, please feel free to mail us at: service@jeulia.com.

New Jersey
1 review
2 helpful votes
Follow Jeana C.
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Received my ring today and I immediately fall in love with it. I truly appreciate the follow up and confirmation emails which also makes for easy tracking. Also its fabulous how fast they arrive. Surely I will order more. Thank you guys.

Date of experience: April 4, 2019

Overview

Jeulia has a rating of 3.1 stars from 6,629 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 5th among Custom Jewelry sites.

service
290
value
274
shipping
288
returns
178
quality
268
This company does not typically respond to reviews
+572