Jewellery don't last for a year and they only give you "a year warranty" hmm. My fiance bought me jewellery from there several times thinking "let's give them another chance" since they are really nice, but the diamonds fall off if it's color it fades and customer service is horrible they will not help!. Never again we'll spend a penny on their jewellery it's sad Walmart jewelry last longer and its cheaper!
My Ipad accidentally auto corrected my address and I am just trying to change it to the correct one. I have sent an email with no response and called about 30 times. We are getting married in 33 days! I need this fixed please! Order number *******
Hi, Kelsey. We are sorry for the inconvenience caused by our customer service. We have already changed the shipping address for you, please don't worry. We will speed up your order's processing to send it out early. If you need any further assistance, you can contact us via Live Chat or directly call us at 1-888-219-8158.
I am so amazed at the quality of the Jeulia ring. I did not expect such nice work for the price, but it is great! My special Lady LOVED it! Shipping was good. Also came with a very handy cleaning wipe and gift box. So happy that I went with this shop! 5 Stars! :)
I purchased a wedding ring, its Princess Cut Created White Sapphire Women's Ring. It is gorgeous, got lots of comments and great price. Customer service was also great. I would definitively recommend this jewelry online store.
Received ring with stone missing. Had to pay $19.00 to ship it back for a refund. Now I am trying to save this and it is making me write at least 100 characters. The ring quality was poor as well. Very Dissatisfied.
Hi, Janie. We are extremely sorry that you didn't enjoy the experience with us. As compensation, we have refunded you the total amount you have paid for this ring. We sincerely hope that this resolves the issue and does not hamper our relationship with you. We hope you will order from us again in the future and allow us to better serve you. Please feel free to call us if you require the transaction ID for the refund or if you have any further queries.
I live in Hawaii so generally everything takes longer to get here. But I ordered my rings on Tuesday and it was at my doorstep by Friday! I was blown away. Prices are seriously reasonable for stunning pieces. Definitely will shop again.
Lovely stone! Unusual design. Get tons of compliments. The rose gold feature is an added plus making a truly fabulous design. I bought the size 9 for my daughter and it fit her perfectly. I highly recommend this item. You are certain to get compliments as well.
I've bought three or four different products from Jeulia and I honestly have to say my experience has been extremely satisfying! They're products are reasonably priced and the quality is remarkable. I highly recommend this company.
Rings are inaccurately sized and quality is sub-standard. The online picture portrayed much larger diamonds than the actual rings. They were barely visible when seen in person. The size was completely off. UPDATE:. Merchant did refund my money. Very professional and ethical
Hi, Patricia. We are extremely sorry that the products were not to your complete satisfaction. As the 30 days return policy, we have offered you refund for the order, the refund has completed on May, 24th. We hope this problem is resolved. Anyway, we work continually to improve the quality of our products. If you have any other questions or suggestions, please feel free to mail us at: service@jeulia.com.
From start to finish the whole experience has been a pleasure, my first purchase was too big and the style of ring did not suit my slim finger. Jeulia exchanged my set for a completely different set and size, kept me updated on the status of my order, and resent new set within a week. It is absolutely stunning. Every time I wear it I get so many compliments. Great products, great service, friendly helpful staff. Would recommend without hesitation.
This is the second ring I have purchased for my spouse as a gift and when I tell you it's a true jaw dropping show piece! Makes all the friends jealous and want to know where I got it... was it Kay's or Rogers jewelers! Thanks jeulia -signed happy husband! I
I would like to see more larger variety of men's selection.
This was my second order from this shop. The rings are well made and a beautiful color stones. (I think the ring may be a little larger, though). They come in a cute little gift box and card for writing greeting words. Delivery to the East Coast of the U.S. does take about 3 weeks, but it is coming a long way. But Jeulia always keeps in touch with me and has been very helpful. I highly recommend this shop.
If I could give 0 stars, I would. This company sends out a few orders but simply rips off the rest of the customers. Ordered a ring in early Dec. Never came, they did however take my money. Numerous emails and if and when you get a response, it's always the same return email, to the letter, just an automatic response. The company is located in Communist China and they are ripping of Americans and then probably selling your credit card info.
Hi, Rick. Sorry for bringing misunderstanding to you because of our bad customer service. Never did we do anything like selling customers' credit card information so please don't worry about it. If you chose USPS shipping, it would take 25-48 working days for delivery. We can't check your order here since you didn't provide order number here. If you need any assistance, you can contact us via Live Chat on our website or directly call us at 1-888-219-8158.
Not only did I order my wedding ring easily online, but it was on sale as well, AND I got a free gift with purchase--a lovely rose gold "heartbeat" necklace that I am wearing right now. I paid $20.00 for shipping and my package arrived in a very nice box that I plan to keep within 2 days. The ring itself is gorgeous and exactly what I wanted.
Don't do it! The ring look nice online and are affordable, but all for a reason. I placed my order by accident (like many other reviews here) the website says "you will confirm order on next screen before placing order" but behold, once you click that you're stuck! No confirmation of shipping info, no chance to enter coupon codes dangled throughout the website. OH and their customer service, one big JOKE. I keep emailing them telling them I want a refund and they keep replying with "we will send you shipping information once available!" TOTAL disregard for what I'm actually saying, I don't believe they can understand what I'm telling them. Customer service on the phone will keep you on hold for 10 minutes, then disconnect you saying "try again later". If you want to spend about 30-40 dollars more than the advertised price, no sign of when you will receive the ring, and ignorant customer service go ahead. Waste of time and money!
Hi Franny - We are extremely sorry for the inconvenience you have faced with your order with us. Please know that there was no option for the code because you directly clicked the button "Buy Now", you should have clicked on “Add to Cart”, the code is available to be used in the shopping cart. We have conversed regarding this issue via the ticketing system and we have already processed the refund of the discount in our system. While you never mentioned in your emails that you placed the order by mistake and therefore requested to cancel the order. Per our records, you emailed us on Oct 6th and asked for the shipping information, we have explained that the order requires 5-7 working days to do processing before they are shipped out. Since you required to receive this order before 18th, Oct in the latest email, we have put your order in prior. Even though we have done all we can to ensure you receive your orders by the day, if you still want to cancel this order, please let us know via email. Thanks.
My husband ordered the aquamarine mermaid ring for me as an early Christmas gift. It's stunning, and looks even better in person. He was also able to apply a 60% off discount! The ring arrived at our house in 2 days, in beautiful packaging, with a complimentary polishing cloth. I will absolutely order from this company myself, and encourage my husband to do so again in the future.
The photos do not do the products justice they're so much more beautiful in front of you... My wife loves her gift she can't stop looking at it and everybody else does. We referred the site to a lot of people
If I could give it zero stars I would. I received a ring as a Christmas present 2017, not even 3 weeks later I developed a nasty disgusting cluster of blister looking things right where this ring sits on my finger. When I contacted the company they were no help other than to offer a different ring. However if I had this type of reaction to their cheap jewelry then I would have it with all. So I requested a refund but of course they refused. So now I'm stuck with a ring I can't wear and my fiance is out whatever he paid for it! Beware of this business shady and fraudulent practices!
Everything was wonderful until I received my purchase. It had a stone missing. After contacting customer service, they have been very positive and are going to repair and send back.
We shall see what happens. I do think that they should cover the shipping since it was not my error.
Well I personally knew going into this it was not gonna be a perfect ring but as I'm accepting a new job soon figured I'd go with something cheaper for now then get something better later. Well when I opened it up I was shocked to see it didn't look anything like the pictures and almost looked plastic. Way to embarrassed to give it to my girlfriend so rather return it and use that money plus some to get something else. Also I paid extra 20$ for 2 day shipping and it took 4 days to show up..
Hi Joshua - We are extremely sorry that the products were not to your complete satisfaction. Our goal is to provide you with the best possible shopping experience. So we have 30 days return policy, if you are not completely satisfied with your purchase, you may return it for a refund within 30 days of the delivery date. Can you please contact our Customer Satisfaction Team so we can try to give you a satisfactory solution? We can help you get the refund. Besides, the UPS expedited shipping which cost $20 is 1-4 working days for delivery, there is no 2 days shipping.
Overview
Jeulia has a rating of 3.1 stars from 6,629 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 5th among Custom Jewelry sites.
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- City of Industry, CA,, United States
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Business History
Our advanced design studio headquartered in Hong Kong creates a range of contemporary and bespoke styles for our customers all over the world. We deliver excellent quality at an affordable price by designing and creating all of our jewelry in-house, cutting out the middleman and slashing markups. From the hearts of our designers to the hands of our craftsmen, the end results is sharing our passion of unique and sustainable jewelry with our customers.
We are a customer-centric company and so earning your trust is our number one priority. Jeulia proudly offers a one-year warranty against any manufacturing defects on all of our jewelry. We also offer a 30-day money back guarantee should you be dissatisfied with your purchase.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nina - We feel awful upon hearing this. Please accept our sincerest apologies for the inconvenience caused to you. We'd really like to turn this around for you and If you send a private message with your order number and more details, along with the picture of the defect, our Customer Satisfaction Team will reach out to help fix this.