The product itself is about what you'd expect. The packaging is very nice though. Customer service was a disaster. Tried desperately to cancel an order right after I placed it (thinking I'd have a chance to review my order before it was finalized). Emails were days in between and did not address my problem and were in broken English so it made it almost impossible to figure out what they were saying. They stalled long enough (several weeks) responding to my emails that the product actually shipped and now they won't allow me to return it because it's an odd size. The link they provide on PayPal to resolve a problem is also wrong. Very frustrating experience.
I loved my wedding ring set! My soon to be husband has not seen his yet, but I am very pleased with both. I received a confirmation email, tracking information, and got the rings in 4 days, one extra day due to the engraving. I will definitely shop here again.
I ordered one of their more expensive rings, and at first it was beautiful, but after using THIER cloth to wipe any dust off after taking it out of the box the "rose gold plating" wiped right off like it was just powdered on. I contacted them for a refund and they replied with "is it ok to exchange?" When I replied that it wasn't ok and I didn't want an exchange they never responded to me again. I had to go to my credit card company. This didn't work as expected because Jeulia.com uses paypal so now we are waiting for paypal to deal with them.
Also, after doing some research I noticed that some of their rings are being sold on ebay for $5.00 - $8.00... Don't waste your money or time they are a total sham.
As you can see in the pics, the rose gold wiped right off with their cloth it's not even close to plated as they claim.
Hi ms N, we're so sorry for your bad experience with our product. We carefully inspect all products before shipping, unfortunately, a few defective pieces may sometimes be overlooked. But don’t worry, our goal is to make sure you have a great shopping experience. So please submit a support request to our Customer Satisfaction Team so that we can help you resolve this issue.
I have recently received two rings which are lab. Created white sapphires and also created emeralds. I have been extremely delighted with both purchases. My latest multi (engagement style) stone ring is absolutely gorgeous and could easily pass for diamonds. These will not be my last purchases from Jeulia Jewelry.
This ring is HUGE! BLING BLING if ya know what I mean. I have tiny hands & size 5 fingers so I normally don't go for a HUGE center stone. But I can't get over how much I love this ring. Pics don't do this justice. Select 3-5 shipping though... regular shipping takes forever. At least it did in my case... or my review would've been a 5. Either way, I'm completely satisfied! Thank you Jeulia!
During our experience with Jeulia no one really had a clue on what was happening and kept giving us the run around. That is until we came into contact with Emily. In a matter of seconds a problem that was hours long with another employee was solved. I would highly recommend Jeulia their jewelry is beautiful but if you have a concern with your product don't go to the customer service on the website. Wait till 9 pm and message their Facebook account and get a hold of Emily! You will be thankful and will make you question yourself on why didn't I talk to Emily first? That is if a problem arises.
I am trying to return my ring for a smaller size. No invoice was included in the package I received. I emailed the first time and they wanted to know what size ring I ordered even though I provided them with the order number. Have sent two more emails and no response. Also, I have called their number twice and both time I've been told the lines are busy, please call back later and then get disconnected. I will not buy from this company again due to poor customer service.
Hi, Lynn. We are so sorry for the delay in dealing with your email, that is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. After checking, one of our customer service have replied your email today, please kindly check your email box. Thank you for your patience.
My boyfriend ordered me a ring almost 3 weeks ago and it still hasn't arrived I haven't gotten any emails on where it is. It says 7-9 days. Ive been trying to get my money back but no one has answered me. This is unprofessional!
We apologize for all the inconvenience caused to you. Could you please offer us your order number or the name/email used to place the order? We are experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. We appreciate your patience.
Beware! If the ring size label isn't kept... you may NOT return your item! I have NEVER in my life seen this. I purchased a two tone ring set and was unsatisfied with the color of the gold, however I thought I would try to wear the ring and see if the color would grow on me. It didn't, and had comments from friends that it was VERY FAKE looking, so when I tried to call the customer service they directed me to "live chat". Very dissatisfied... now I'm stuck with a ring I payed $150.00 for (that is terrible quality) with no recourse... because of a tag that is less than a center meter in size. Will not be purchasing from the company again...
I ordered a customized ring, and as per the website it take 10 days for manufacturing, and then 3-5 days shipping, tracking the progress of my order, never any updates, tried calling them, sending email with no reply, eventually they replied on a Facebook message, and even there they apologized and said they will send a request through to the production manager to speed up the process. They can not give me an estimate time of when it will be ready to ship, they are stalling the whole process. Surely there should be a way to shut down their website as I am clearly not the only one who did not receive my order
Hi, Mia. We are so sorry for any inconvenience caused by shipping. To make sure customers can receive their rings in good quality, we take a serious attitude to making each ring, so it may take some time. Hope for your kind understanding.
This Jewelry is of good quality that lasts. It looks like the real thing and each piece is unique in its own way. I have 2 rings from Jeulia and am very happy with the product. I get a lot of compliments on both. Thanks
Received my order today. Was a bit hesitant due to all the negative views but all went well. I paid for shipping via dhl and received package in 5 working days. Rings are gorgeous, ordered it for my upcoming anniversary. Thanks jeulia... will order again.
Your return department people need a lot of help in their customer service and response time. Your website says easy return policy, well I beg to differ; I had told a lot of friends about your site but now will warn them that what you order can not be returned. Thanks for nothing
My new rings are even better than pictured! I was thrilled to open the lovely box they were shipped in and put them on my finger! I will order from this company, Jeulia again, love the price, beauty and value!
So glad I made this purchase. I was afraid it would look fake on my small hands and tiny fingers. The sizing of the stone is perfect, and the shine... WOW. Best thing no green finger. Fast delivery. Thank you
I bought two different styles of wedding sets and was extremely disappointed as they did not look like what the picture advertise. Pictures were great but the final product was less then appealing. I did not send them back not worth the trouble. Will not ever buy from Jeulia again.
So sad as it could have been a good experience
Hi Joy, we are so sorry to hear that the products were not able to meet your expectations. Your feedback is important to us! We understand that we have let you down on this occasion and apologize again for this. We offer 30 days return policy, please rest assured our customer service will be in contact with you urgently to discuss how you'd like to proceed with your order. Thank you.
The ring is more beautiful than I even expected, and she adores how unique it is. Grace was fantastic, and talked to me every step of the way, which is an excellent touch when buying such an important and pricey item. I'll definitely consider going back to Jeulia for any future jewelry needs.
Beautiful ring! Sizing is a little big but it fits and doesn't fall off! Concerned wether it's got silver coating or if it's fully silver because my hands are allergic to any other metals on my hands! We shall see
I ordered an Engagement Ring on 12/25/16. It has never been delivered. I have written several e-mails and either phone number supplied is valid. I am contacting the Better Business Bureau and Paypal if this is not resolved. Order #*******
Hi, Kathleen. Sorry for any inconvenience caused to you. Your order was shipped by USPS which would take 25-48 working days for delivery. Meanwhile, we will also contact shipping company to expedite its shipping. Hope for your understanding and please kindly wait. If you need any further assistance, you can call us at 1-888-219-8158.
I got these for me and my boyfriend as promise rings for our two year anniversary. These are GREAT quality. We both wear ours 24/7 unless we have a reason to take it off. Even running in the rain has not worn down my ring. Our rings remain shiny and beautiful through everything.
Overview
Jeulia has a rating of 3.1 stars from 6,629 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 5th among Custom Jewelry sites.
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- City of Industry, CA,, United States
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Business History
Our advanced design studio headquartered in Hong Kong creates a range of contemporary and bespoke styles for our customers all over the world. We deliver excellent quality at an affordable price by designing and creating all of our jewelry in-house, cutting out the middleman and slashing markups. From the hearts of our designers to the hands of our craftsmen, the end results is sharing our passion of unique and sustainable jewelry with our customers.
We are a customer-centric company and so earning your trust is our number one priority. Jeulia proudly offers a one-year warranty against any manufacturing defects on all of our jewelry. We also offer a 30-day money back guarantee should you be dissatisfied with your purchase.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hi, Deb.We are extremely sorry for the inconvenience you have faced with your order with us. One of our customer representatives will get in touch with you to confirm how you would like to proceed with your order. We sincerely hope this issue will be resolved soon and we hope you will give us a chance to serve you better in the future.