Jessica LondonReviews 141

I placed a decent sized order 8 days ago. Shipping time was promised for 7-12 days. I was hesitant about paying the $25 shipping fee that they wanted to charge me but hey, the clothes looked cute so I coughed up the extra money. I'm still waiting for my order to even be shipped 8 days later. I contacted customer service via email with no response after several days. So I finally reached someone through their chat feature. I sat in a queue for 30 minutes before I finally "spoke" to someone named "Jonathan". He said there was a delay last week with processing orders but I'll get an email with tracking info once my order ships. I asked when it is expected to ship. He said he didn't know and we will just have to wait and see. I explained that I was very unhappy with my whole experience. I paid $25 for processing and shipping, not to mention the $275 worth of clothes that I ordered and I still have not received a single item. His response was "I'm sorry but I have no other options for you". Well, I'm sorry, Jessica London. You just lost what could've been a very good, long term customer.
I can not obviously comment on the quality of their clothes as I have yet to receive any of the many items I ordered.

I have been ordering from Full Beauty Brands since 2009. I have been a loyal customer of Jessica London and have submitted countless amount of orders. Since they have merged all Full Beauty Brands to one website, I have had nothing but trouble with customer service and trying to return items and get credits. When I go on my profile account, it has no order history, so when I call customer service, I am on hold for a minimum of 30 minutes to be told that they have no record of my orders either. They kept quoting addresses from years ago. The first rep transferred me without telling me because she is no longer interested in helping me, and she transferred me to the incorrect department. I had to reexplain myself multiple times without any resolution. They keep track of items that I look at but didn't purchase, but once you purchase it, they say they have no record of the purchase. After 12 years of loyal shopping, I will never shop from Jessica London or any Full Beauty Brand again. The customer service is the worst. I am fine with taking the $42 loss for a return that I never received credit for.

Received wrong boots wrong size. Ordered a pair of white winter boots size 7. Got a pair of 8 1/2 black boots nothing like i ordered! Came in dilapitated packaging! Never order from here!

I've been a customer for years. Spent thousands in their companies. Paid off my card and someone charged it up 2 months later. Called customer service 7 hrs later to respond to an order confirmation that I didn't make. Thought it was canceled (in plenty of time) but started receiving boxes a week or two later. Couldn't return, no labels, couldn't get them. Ruined my credit. Now 9 mos later I get another bill. They decided it wasn't fraud. NONE is my size. No other female in the house. Attorney time!

I sit on hold for 30 minutes then Ashley from customer service answers the phone I tell her I tracked my package to usps who tells me that my package was shipped threw a different shipping company when I asked Ashley she says it was shipped by usps and that it's taking 7 to 12 days I placed the order on the 7th it's in Atlanta I can't get it until the 28th I volunteered to pick it up no one can tell where it is never again horrible customer service.

The order status shows shipped with the last movement being "in transit Atlanta, GA" This status has been the same since November 29,16 days ago with Atlanta only being 60 miles away. Company gave no tracking number so tracking could not be done directly with carrier and they seem to not be interested in assisting me. I have a claim in with Paypal for non delivery since this was my last and only option. Claiming extraordinary circumstances due to Covid is a cop out since I've not had any trouble with getting other deliveries. I am through with ordering from them... too many other companies out there. I should have remembered what I found interesting previously. I found a jumpsuit I liked but waited for A sale. Finally saw a 50% off one. When I clicked on the jumpsuut, the price had doubled.

I purchased a pair of shoes that was on sale for $24.60. The shoes were to big when I received them. Spoke with a customer representative that stated my refund would be $16.79 after the return stocking fee of $9.90 was taken from the $24.60. I checked my account to find out I was credited back $8.14. Call customer service to ask why I didn't receive the amount of the refund I was told I would get, and she starting talking about this charge and that charge. You should always let your customers know about your hidden fees! You definitely have LOST my business!

BUYER BEWARE-I placed an order for express shipping September 25. Checking on it yesterday, they could not locate it in tracking. I later found it was to be delivered October 9-that was of October 2nd. October 3rd, has now been moved to October 13 delivery. 3 weeks after placed. Ordered express as going on vacation, and felt surely paying express I would get it before leaving. It was a $600 order, which I will have a friend refuse when it arrives as I will not be here. They split the order into 2 orders, and the other has not even shipped yet. POOR CUSTOMER SERVICE!

I have shopped with Jessica London probably as long as it's been a company. I know the clothing is cheap but most of the time it fits ok. Somewhere in the past few years they changed their return policy to a VERY STRICT 60 days. I got burned for $400 the first time when I didn't know the policy had changed. And at that time I figured I was done with a company that could extend no grace no matter what. Stupidly, I tried them again around the first of June. Went to return part of a large order and realized I was 2 days past the return window. Are you kidding me? I've been in lockdown most of this year and am at great risk for the virus so figured there would be some grace on their part as I was getting out as soon as I thought safe. NOPE, not one bit. The website says to please bear with them since things are moving slower because of Covid and yet they give NO grace to their customers. Horrible company. I never want to even hear from them again! Am calling to cancel my card right now.

My son is getting married this October. I bought a pair of black velvet shoes to go with my outfit in January. Because of this horrible COVID the wedding has to be postponed until May of 2021. I have to rethink my whole outfit. I've never worn these shoes and don't want to wear black velvet in May. Jessica London will not take them back. They are even in their catalogue so it's not like they don't sell the item any more. I'm so upset, with all that is going on in this world. Other retailers have let me return. I order from Jessica London all the time but not anymore! Customer service was rude and so I asked to speak with a manager and he was worse. I will not order from them again nor will I recommend them to anyone.

The only reason I still order from this company is it is one of the few that has bras that are affordable. I paid my bill the evening of the due date; they charged me $35 late fee because it was not credited until the next day. I returned an item over 2 weeks in their bag with their label and they have not received it yet. Called to discuss; was disconnected. Called back 2nd person was cordial but did not help resolve me issues.

I returned the shoes simply because they didn't fit. They first tried to issue a gift card even though I had requested the refund in the original form of payment. When I called them, they informed me that they were charging me a $9.99 restocking fee. Since the order was only 29.99, that is a 33% restocking fee. There was nothing on their website about a restocking fee, so I have filed a dispute with my credit card company. DO NOT order from this site. If you have to make a return, they will rip you off.

Saw a tunic I was interested in but wasn't sure of the size, but was lured by their credit card offer. Opened the account and ordered the item. To my dismay when tunic arrived was sub-par so I returned it. I also decided to cancel their credit card because I didn't want to chance buying anything else and having to pay for the shipping and handling in the future. As a new customer the shipping to me was supposed to be FREE. That was the lure for opening the credit card. But because I had the audacity to dare return something that wasn't worth the cost, or to my liking, had to deal with the credit card company for sending me bills for 3 months (even though they assured me they had canceled my credit card). Jessica London also kept adding 'late fees;. It finally took a lengthy call to both credit card company and Jessica London reps to finally get the amount they would settle on my having to pay for shipping to me and returning to them---total $17.98 ($8.99 both ways). $17.98 and nothing to show for it. I will never do business with this retailer, nor any other company connected with them. If you buy something from them make sure you are going to keep what you buy (unless you want to exchange it) outside of that, unless you like giving money away, stay clear of these people-- their policies stink. I'm passing this on to alert anyone who reads this or is thinking of buying from them what kind retailer you might end up dealing with if aren't happy with what they sent you-- you'll pay for doing that. If you buy something from them either keep it or kiss your money good bye. POST REVIEW: I just saw my post & noticed responses on some. If someone plans to contact me about this- unless you're planning to return my $17.98. I spent more than that amount trying to resolve this for months, by phone, email and postal mail- an unnecessary waste of time, a lot of aggravation and an unfair loss of money. I'm sure you're aware that there are major flaws in your policy practices.

I returned my total order from Jessica London using the $8.99 shipping label provided. I was charged double for the label at time of refund. I called to ask why, spoke to 3 people, including supervisor, no one could make sense of it and did not refund me difference. I was on the phone for 45 min. Super frustrated and finally gave up as I knew I wouldn't win. My total bill was $121.40 subtract $8.99 for shipping label used, should have received $112.41 but only recieved refund of $105.36. That was my first time buying from Jessica London and I Promise, I will never purchase from them again. Never.

I ordered something never received my order they did refund me I paid the bill by mistake and they sent me a bill for 20 dollars called them and they kept sending me around to six people. Had enough paid the bill cancel the card these people rip me off. Don't buy anything from them.