Shannon R.

I placed a decent sized order 8 days ago. Shipping time was promised for 7-12 days. I was hesitant about paying the $25 shipping fee that they wanted to charge me but hey, the clothes looked cute so I coughed up the extra money. I'm still waiting for my order to even be shipped 8 days later. I contacted customer service via email with no response after several days. So I finally reached someone through their chat feature. I sat in a queue for 30 minutes before I finally "spoke" to someone named "Jonathan". He said there was a delay last week with processing orders but I'll get an email with tracking info once my order ships. I asked when it is expected to ship. He said he didn't know and we will just have to wait and see. I explained that I was very unhappy with my whole experience. I paid $25 for processing and shipping, not to mention the $275 worth of clothes that I ordered and I still have not received a single item. His response was "I'm sorry but I have no other options for you". Well, I'm sorry, Jessica London. You just lost what could've been a very good, long term customer.
I can not obviously comment on the quality of their clothes as I have yet to receive any of the many items I ordered.