Jessica LondonReviews 141

I am extremely upset. I made a return and requested it be refunded back to my Jessica London credit card. Instead I was sent an email with a gift code in the return amount. I have escalated this via JL and Comenity and filed a billing dispute. I made copies of EVERYTHING and mailed it to Comenity. Yet they refused to refund my account, claiming they needed "more evidence". I returned their sub-standard products and they intentionally screwed me over so I would have to pay for them anyway. I am stuck with a gift code that I don't even want to use because this company is so despicable. I did my due diligence to make this right, even though the mistake was made on the part of Comenity and Jessica London. So now my only recourse is to spread the word and warn people away from using this corrupt business.

If you buy from them they sign you up for a mthly autopay "membership", $16.95. They seemed not at all surprised when I called to complain. Do not do business with them.

Brand new jacket from them. Washed so it could worn for the first time. Huge seam rip out underneath the arm. Cannot return because it's been washed. OF COURSE IT'S BEEN WASHED! Who wears clothes without first washing them? Very poor clothing and even worse customer service.

Bought 2 tank dresses - same style but different colors - in the same size I've worn for several years for an upcoming trip. They were way too large. Original exorbitant shipping charge of $14.98 brought the cost up to $59.08; now I have the pleasure of paying $10.99 to return them and can wait for $31.00 back - slightly over half what the purchase cost me. That's outrageous! Maybe they make their money from sizing improperly and then raking in the cash from returns. An earlier order of a pair of pants came in very flimsy fabric, and I should have just stayed away. Very displeased. Will never again order from them - or their affiliates.

I use to love shopping here online now I'm disappointed dresses are looking more like moo moo gowns and out dated dresses What happened to the awesome style this was a place where I could shop and get ready for church now Catherine, Women Within, and Jessica London are combined and it's not a good look at all

I purchased a pair
knee high boots in early Oct.- Nov.2023
I returned the boots for a refund and to this day2/19/24 I have not received my refund instead I received a bill for $92 dollars today, with a $35 minimum payment due!
I have Not Purchased anything but the boots with no refund so Tell me Jessica London where is my $80 and how do I owe you?
I am filing a claim plaint with the better business bureau!

As you check out on Jessica London, they offer you their credit card and promos.
I am offered a credit card and coupons for my purchase,I get approved for the card and it redirects me to my cart with no info. I call customer service they direct me to credit services. I call credit services they tell me this is Sally Beauty to all customer service back. The next call center rep tries to convince me to reapply for the card again. All morning I'm going back and forth with offshore agents and then told to go into a store to use the card, there is not a Physical Jessica London store.

I was charged 25.00 by Jessica London for returning a pantsuit and skirtset that was made in China with flimsy and cheap looking fabric that was at least 2 sizes too small even though I ordered a size up from the beginning.It cost 15.00 in postal fees just to mail the package back to them.So I'm out 40.00 with nothing to show for it!I will never order from this company again! The worst customer service ever!

Returned an item for which I paid a total of $47.82 and was charged $10.99 for a "bank fee." Seems a restocking fee. My bank didn't charge the fee.

I received panties. I washed them before I wore them as anyone would do. Then the waistbands started unraveling. I tried to return them and first they wanted to charge me $10.99 to return defective merchandise. Then they said I could not return them if they had been washed. I spend $49.60 for something I am throwing away. I suggest not buying from someone who does not stand behind their merchandise.

I made several large on-line purchases near the end of 2022. I returned several items in separate mailings. I returned exactly as instructed. I received a refund check in the mail for returned merchandise. A few months later I get statement in mail showing a late fee and a balance owed. My credit score decreased 83 points. I was not aware I had a balance. I never paid late either. To add insult to injury, they lowered my available credit to $200.00. I paid what they claimed I owed and I closed my account. I'll never buy from Jessica London again.

I chose JL because they use Happy Returns which is a new system of returning which provides an instant refund. I work for a transportation company that checks Happy Returns in and I watch customers' excitement when they are notified their return is instantaneous. Plus I've been a Happy Returns user for OTHER retailers. All other retailers refund immediately, NOT so with JL and their affiliates. For my recent JL/Woamn Within order I had 3 Returns. Due to JL return policy of $10.95 to put the refund on my credit card, i chose an eCard to spend on their website. I returned my items on a Thursday and unlike other companies the ecard was not instant nor did i receive an email acknowledging the return and that an eCard number has to be generated. It took 3 calls to customer service to find out it takes 4-5 business days for a COMPUTER generated eCard number. Why would it take that long for a computer to do that? I should have researched to see that JL only has 1.5 stars before purchasing. AND, the clothes and shipping are not cheap. AVOID this company and it's many affiliates; Jessica London, Woman Within, Full Beauty, King Size, etc.

I placed an order for 2 pairs of shoes on 4/20/2023. According to the phone bot the ordered was shipped on 4/24/2023. There is no tracking number so a contacted customer service. I was informed that this was a situation where a shipping label was created and the package never left the dock and was not picked up by the carrier. She then went on to say that I had to wait until 5/15/2023 before the my Jessica London Credit card would be credited for the purchase. My question to her was why? If you know the package never left your dock why are you not processing a credit immediately? When this credit is processed I will be closing both Jessica London and Woman Within credit cards. Should I want to order anything I will use my Amex. If they had given Amex that foolish answer the purchase price would have been instantly charged back to them. No more awful experiences for me.

When I contacted customer service to let them know that one of the items I ordered was missing from my shipment, they refused to provide me with a refund.

I have been calling for over 1 month to settle an issue with my credit card. Every customer service representative I spoke to had no knowledge of who to transfer me too. They gave me different numbers that just routed me back to customer service. I asked to speak to Supervisor and was never given the supervisor. Also all the people were foreign and it was difficult for me to understand their dialect. I'm done dealing with Jessica London. They need to train workers better and supply them with proper information.

I ordered extra large they send me a size 22 on two dresses. Customer service is not writing things right and sends out dress sizes that are way too big. It's a waste of my money. Makes me not trust the customer service again. So I will not be ordering from there anymore my polka dot dress and my pink ruffled long dress we're a size 22

The comfort waist denim,especially olive drab and the blue,thank you
All items wear well I am a lone time customer

On June 2022, I purchased a coat for my wife as a Christmas gift. I called on 1/10/23 and ask to exchange for a different size. I was told Jessica London has a 60 day return policy. I just want to exchange for size, but it is past the 60 day return policy. The coat was never worn, it still has the tags on it. I don't understand why they won't exchange for size. Do yourself a favor and stay away from this company.

The shipping costs are excessive, causing me not to shop there anymore especially when reputable stores like Macy's, Dillards, and even Amazon Prime offer free shipping. I wanted to buy a top for $24.00 and the shipping was $9.99! This group of companies needs to revisit their shipping costs if they want to stay in business.

I disputed a charge on my statement and the cust rep told me they were sending me an "affidavit" to describe the dispute. No affidavit showed up. I called a few weeks later and cust rep said they were sending me an "affidavit". It never showed. I kept calling about the dispute and they bounced. Me from rep to supervisor to dispute dept who told me it would take 90 days to review the dispute and research it. I called a week later to check on the status and got bounced everywhere. No answer. Finally I got a wonderful Comenity Bank rep to work with me on this. He stayed on the phone as we bounced all around again finally one of the reps told me I'd have to take it up with the CC company, Comenity Bank. The rep interrupted her and told her that she was wrong. He was representing the CC company and the responsibility to fix this was on them. Then here comes the clenched… she said they couldn't do anything anyway because they don't give refunds after 60 days. I said that the dispute dept told me it takes 90 days to 'investigate" the claim so what's the point if they don't give a refund after 60 days? What a sham after years of being a good customer. I don't buy from them or any of the sister companies and so far between relatives and friends, there will be another 23 people who will not shop there anymore. And I plan on that list getting larger. Hope the CEO gets wind of how bad the customer service is. Good riddance.