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Jessica London
Questions & Answers

141 reviews

Here’s what buyers have asked with answers from Jessica London staff and previous consumers.

5
questions answered
0%
answered within 1 day
Question:

I ordered two dresses they were too big I sent them back contacted someone and the young lady told me she would take the charges off now I get a bill.

Answer:
Contact your credit card company. That is the only way you will get your money back.
By Cynthia L., over a year old
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Question:

How to get return label or address for return. This company does not answer phone or email

Question:

I placed order #40022676283 on April 8th it is now April 21st. Why has it not shipped out and why as it taken so long. I have contacted the BBB.

Question:

I received my order 3 days ago and when I opened it nothing in it was correct. The packing slip was correct. Called 6 times, on hold for 1 hour!

Question:

How do you rate the leather womens coats on Amazon on line?

Question:

what is Jessica London's sister company that sells clothing that are not plus sized?

Answer:
Ellos is one of their companies that sell smaller sizes. Buyer beware!
By Cynthia L., over a year old
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Question:

Do the sizes run true?

Answer:
Not in my experience. I tried two different sizes and they were both way too wide. (I ordered a medium.)
By Cynthia L., over a year old
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Question:

I would like to know how long does it take a return to be credit to your bank card, you have received the return you do not have items in other sizes. it takes 24 hours to take my money.

Answer:
Returns usually within 10-25 days. I think it may depend partially on how long it takes to get back to them and that all the paperwork is with it. Of course, they take our money quickly, what company doesn't?
By Ruth C., over a year old
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Question:

Why is the fee for receiving a package $13.99 when the return fee you waive is only $7.50? I am not a satisfied customer because of these excessive processing policy fees that Jessica London has on purchases which are not indicated at the time of ordering. I was told my bill would be deferred & the cost would be $94.97; however, upon returning the items due to size, I received a bill for s/h in the amount of $13.99. I called catalogue services and was told by "Elaine" that while she checked with technical support, the s/h fee could not be waived. When I asked why was the s/h fee to receive the item nearly twice as much then for me to return it, she did not answer. Please do not send me any more catalogues & I will share with others I know not to order from Jessica London or its sister companies. If the s/h fee is waived, I will reconsider my decision as I had ordered from JL previously (shoes) paid for them with another credit card & was pleased. Please advise & thanks.

Answer:
Yes I have had a similar problem and the quality of their merchandise is not that great as well. So I will never order from them or their sister companies. Don't want to do business with this type of company
By Sharon M., over a year old
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