I ordered two dresses they were too big I sent them back contacted someone and the young lady told me she would take the charges off now I get a bill.

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I ordered two dresses they were too big I sent them back contacted someone and the young lady told me she would take the charges off now I get a bill.

asked by Carolyn R. on 2/20/20

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Why is the fee for receiving a package $13.99 when the return fee you waive is only $7.50? I am not a satisfied customer because of these excessive processing policy fees that Jessica London has on purchases which are not indicated at the time of ordering. I was told my bill would be deferred & the cost would be $94.97; however, upon returning the items due to size, I received a bill for s/h in the amount of $13.99. I called catalogue services and was told by "Elaine" that while she checked with technical support, the s/h fee could not be waived. When I asked why was the s/h fee to receive the item nearly twice as much then for me to return it, she did not answer. Please do not send me any more catalogues & I will share with others I know not to order from Jessica London or its sister companies. If the s/h fee is waived, I will reconsider my decision as I had ordered from JL previously (shoes) paid for them with another credit card & was pleased. Please advise & thanks.

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Cynthia L. · Answer 1 · 2020-05-13T12:12Z

Cynthia L.

on 5/13/20

Contact your credit card company. That is the only way you will get your money back.

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