I would like to know how long does it take a return to be credit to your bank card, you have received the return you do not have items in other sizes. it takes 24 hours to take my money.

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I would like to know how long does it take a return to be credit to your bank card, you have received the return you do not have items in other sizes. it takes 24 hours to take my money.

asked by patti j. on 2/9/17

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Why is the fee for receiving a package $13.99 when the return fee you waive is only $7.50? I am not a satisfied customer because of these excessive processing policy fees that Jessica London has on purchases which are not indicated at the time of ordering. I was told my bill would be deferred & the cost would be $94.97; however, upon returning the items due to size, I received a bill for s/h in the amount of $13.99. I called catalogue services and was told by "Elaine" that while she checked with technical support, the s/h fee could not be waived. When I asked why was the s/h fee to receive the item nearly twice as much then for me to return it, she did not answer. Please do not send me any more catalogues & I will share with others I know not to order from Jessica London or its sister companies. If the s/h fee is waived, I will reconsider my decision as I had ordered from JL previously (shoes) paid for them with another credit card & was pleased. Please advise & thanks.

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Ruth C. · Answer 1 · 2019-03-18T02:57Z

Ruth C.

on 3/18/19

Returns usually within 10-25 days. I think it may depend partially on how long it takes to get back to them and that all the paperwork is with it. Of course, they take our money quickly, what company doesn't?

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