Jessica London

I have been purchasing clothing from Woman Within, Full Beauty, & Jessica London for over 10 years. I have been satisfied, but quite frankly I never pay full price. I wait until they have a percentage off or cash back offer (the cash back is with a purchase of $50, $75, or $100.) If I am not satisfied with something, I return it. I do not expect when I buy online for it to be exactly as it is described. If there are reviews, I always read them. It really helps to not bother with items that others have found unsatisfactory but helps also with items others think are great & worth the investment. I belong to Full Beauty's membership club. Its annual fee is either $20 or $30 & has been worth the money for me as shipping is around $4 and free returns. The thing I don't like about it is not able to get the good shipping deal on Woman With & Jessica London even though they will accept Full Beauty credit card & are part of the same company. Since they switched over to Comenity Bank I do have to admit when I have a problem they are not as "user friendly". However, I have noticed any of the companies that used to have their own credit cards and switched to Comenity are the same. The retailers must get a really good deal from the bank, and the customer doesn't have the comfort level they had before the switch to Comenity. With all of this said, one has to give them more than one chance and to READ THE REVIEWS. Sorry, they have gotten so many complaints.

The clothes are cheap, cheap, cheap. Please save your money. If you have the Jessica London cat get ready to be screwed big time. Fees, fees and more fees.

Received wrong boots wrong size. Ordered a pair of white winter boots size 7. Got a pair of 8 1/2 black boots nothing like i ordered! Came in dilapitated packaging! Never order from here!

Placed an order on 6/24/20 - (17 months ago) - and I remember using a free shipping code from RetailMeNot but when I checked out I was charged shipping anyway. I remember thinking it wasn't worth my time to call the company and complain. I wish I had! With so many debit card transactions per month I rarely look at small charges. Tonight I happen to see one hit with this company's name. That Free Shipping coupon was really a sign up for a rewards program - and any time I would have ordered from them I would have to submit my bill as a claim for how much I paid in shipping. So #1 - I never got my free shipping on that ONE order I placed with them on 6/24/2020. #2 - I'm the idiot that didn't see I have paid them $250 over the past 17 months for NOTHING. Their clothing was awful so I have their emails go to my delete bin and I would never order from them again. What a racket! I miss the original "Catherine's" brick and mortar stores. Their clothing was great - this Jessica London clothing is AWFUL. I COULD HAVE canceled within 30 days they told me. But I never got any email or anything at all that said I had registered for a rewards program and had 30 days to cancel. I never dump emails - I have NOTHING from them between 6/24/2020 and 6/10/2021. :(

I don't even know where to begin. I placed my first order with Jessica London, for a couple of Christmas gifts. I ordered two items. Received one correct item, and the other was not even close to what I ordered. I called customer service and was told that I could exchange it, but they'd have to put it through as a new order (and charge me again). That would be fine, if I could trust that will happen. The reason I'm skeptical is because I was also told my credit will be in the form of a gift certificate, if I decide to just return both items. What?! This is their mistake, not mine. If I decide to go the "exchange" route, not only will I not receive what I ordered in the first place (in time for Christmas), but now I will be charged AGAIN for the item. Upon receipt of the return, they will send me my gift certificate. Nope, nope, nope. Both of these options are wrong - on so many levels. Like I said... this is YOUR mistake. You sent ME the wrong item. I don't think it's asking too much for you to RIGHT your WRONG. Your customer service is truly lacking. You will not win any customers conducting business this way.

Oh... did I mention that your customer service rep hung up on me? I asked at least 5 times to be speak to a manager because I was having trouble understanding what she was saying. I ended up doing an online chat with a gentleman who was more helpful. I still was not happy with the outcome, but he doesn't make the return policies. Come on - DO BETTER.

The attached photos are of what I ordered (Georgette button-front tunic), and what I actually received (black tank).

Also, please explain what the charge for $1.99 is for. I would like that refunded as well. A FULL REFUND of all.

Signed,

Very disappointed

These people have no understanding when clearly, they hold your payment to make that interest please don't get with this company please!

So angry I coluld burst. Bought 3 pairs of skorts on the internet and got them delivered, discovered that they where 3" bigger at waist than their own size chart says and there where no additional info in the product description that said anything about different measurements. As a international customer I have to pay for the return freight and I won't get original freightcost or taxes refunded either. What the f**k? This is the responsability this company takes for their own lack of quality and productdescription, I as a customer am to blame for beeing stupid enough for shopping. In Sweden no company would be able to behave this way, there would be a criminal charge for tax fraud since taxes NEVER can be a company assett since the company is an agent for the government regarding taxes.
Shame on JessicaLondon for this rothen way to treat customers! No serious company lets their customer take charges for the companys fault!

Sincerley

Katrin Eriksson
Sweden

This is one place i will never order anything again. THEY WILL RIIP YOU OFF. THEY CHARGE 12.99, FOR SHIPPING PLUS TAX. WHEN YOU RETURN YOUR ITEM THEY KEEP THE 12.99. THEY CLOTHING ARE VERY CHEAPLY MADE. I PROMISE I WILL TELL EVERYONE NOT TO PURCHASE NOTHING FROM THEM. THEY SOLD A DRESS FORM 44.00 WHEN I GOT THE BILL THE DRSS COST ME 78.14. THEN THE CHEAP DRESS WENT ON SALE FOR 29.99. I ALSO PURUCHASE A PAIR OF TIE UP SHOES, AND THE SHOES WERE LIKE A PICE OF FLAT CARBOARD. PLEASE DONT BUY NOTHING FROM THEM. THEY ARE A TRUE RIP OFF. TAKE ME FROM OFF OF YOUR MAILING LIST. ASAP

I can not even begin to emphasize the non existent customer service at Jessica London! I ordered boots, received the wrongs boots (size 13 brown heeled booties, I am an 8 & I ordered leopard booties) I had to call to ask for my refund after they received the return. The representative could not comprehend what I was talking about, there was a strong language barrier, he refused to connect me to a manager, then hung up on me. A month later I log in to pay my charge, and low and be hold, I was charged AGAIN for the same boots that I didn't receive that were OUT OF STOCK. So now I call again… And GUESS WHAT. They said that they did an exchange and they sent out the original booties (THAT WERE COMPLETELY OUT OF STOCK) First of all that is fraud, I put in black marker that I wanted a Refund when I sent back the wrong boots they sent me, I call again, same thing, this representative spoke perfect English, and when I told her that you can't charge me for something I didn't Order or Receive, She hung up on me! I will never order anything from this company ever again, They are by far the worst customer service I have ever dealt with… Honestly, this company holds no value in their customers. They wouldn't be where they are without us. yet they treat us like dirt. Lesson learned, I will Never order from them or their parent companies again!

I am very very very please blouse and sweater looks just like the picture in the catalog. Thank you for not being liers.

Saw a tunic I was interested in but wasn't sure of the size, but was lured by their credit card offer. Opened the account and ordered the item. To my dismay when tunic arrived was sub-par so I returned it. I also decided to cancel their credit card because I didn't want to chance buying anything else and having to pay for the shipping and handling in the future. As a new customer the shipping to me was supposed to be FREE. That was the lure for opening the credit card. But because I had the audacity to dare return something that wasn't worth the cost, or to my liking, had to deal with the credit card company for sending me bills for 3 months (even though they assured me they had canceled my credit card). Jessica London also kept adding 'late fees;. It finally took a lengthy call to both credit card company and Jessica London reps to finally get the amount they would settle on my having to pay for shipping to me and returning to them---total $17.98 ($8.99 both ways). $17.98 and nothing to show for it. I will never do business with this retailer, nor any other company connected with them. If you buy something from them make sure you are going to keep what you buy (unless you want to exchange it) outside of that, unless you like giving money away, stay clear of these people-- their policies stink. I'm passing this on to alert anyone who reads this or is thinking of buying from them what kind retailer you might end up dealing with if aren't happy with what they sent you-- you'll pay for doing that. If you buy something from them either keep it or kiss your money good bye. POST REVIEW: I just saw my post & noticed responses on some. If someone plans to contact me about this- unless you're planning to return my $17.98. I spent more than that amount trying to resolve this for months, by phone, email and postal mail- an unnecessary waste of time, a lot of aggravation and an unfair loss of money. I'm sure you're aware that there are major flaws in your policy practices.

Cant reach them online, phone, reps hangup when they answer phone. They changed account #s, now cant sign on. Lets see if they respond

I have been purchasing from these three sellers for approximately 10 years already, if not more. I purchase tops, tunics & dresses too. I am satisfied mostly with the quality of the clothes, comfortable fabrics, durable and well priced; these are practical for daily wear not for a black tie event or such - just daily wear. I seldom return items but pass them on if I find I do not care for the item. After reading the reviews and my most recent experience after many similar occurrences I've decided to contribute my grievances as well:

1) Price distinction from catalogue to online purchase are considerable; I just purchased a catalogue item at $89.99 and online 104.99, forcing me to call in the order and leaving me at the mercy of a very inept CS Rep (they all are) who continued to go through a lengthy scripted hard sale of additional items after I repeatedly said no and was about to enter a hearing in court and was pressed for time. Additional to this it was clearly stated that my order qualified for free shipping for a purchase of $35+, only then did she apply the credit for shipping as she was insistent on charging shipping at about $19 regular and if I wanted expedited shipping (3 days) it would "only" be $11 more - Rep once again continued to try and hard sell me on additional purchase opportunities until I snapped at her for disregarding my pressing time constraint. Rep asked me for my email to send confirmation of purchase (she never did.) I did have the good sense of requesting order number and was able to find order. I also was going to use my Roamans card, which is valid for this group of stores, representative said my card was not valid and she could not find any card for me on her system. I decided to cancel my card! Comenity Bank lost a customer!

2)No matter if you have a 0.00 balance you are held to a $2 finance fee monthly. Should you forget to pay that $2.00 you are held to a sizable late fee charge.

3) Inept CS Reps

4) I do believe their business practices are shady.

I find the hard pressure sales push techniques to be inappropriate, offensive as well as disrespectful to their clients.

In the past I did an online purchase where a duplicate item had been purchased. I called CS to advise about the error, response was categorically: "Your purchase was done online and there is nothing we can do", I received the duplicate order probably 1 month later, if not more and LOL "there was nothing they could do", oh "once you receive it, just return it!" Not sure if I'd not only have to pay return postage and perhaps and likely restocking fee.

I regrettably do like some of their garments as referenced above, and buy regularly from them, but will seriously rethink actively buying from these retailers who are so customer unfriendly.

This review would like proof of purchase which I mostly toss but can assure all I would have a drawer full.