Jessica London

I ordered two blouses from this company. They were too big, so I shipped them back and requested a smaller size. A week later I received an email informing me they could not fulfill my request for the replacement blouses saying:

Thank you for your recent order from Jessica London.
We have received your return(s), and a credit has been issued back to
Your original payment method.
Unfortunately, we are unable to process your exchange order.
Paypal orders can only be placed on the website due to the nature
Of the information needed to process such orders. (What does this sentence mean?)
We appreciate your business and thank you for understanding.

Sincerely,

Customer Relations

They sent me a refund minus the return shipping charges. When I ordered the blouses initially, it said I didn't have to pay return shipping. So I'm out $10.85, and have no blouses. Beware of this company! Do you think I'll ever order anything from Jessica London again? Not in this lifetime! (And please do not send me an apology, I'd rather have my money back.)

I purchased items from this site several weeks ago because they were offering 50% off the shipment and free shipping. When I checked my credit card I found that $12 shipping has been added to the order. Today I spent 2 hours on their chat and on their customer service phone line seeking reimbursement for the shipping. It should be noted here that I am in possession of an email order confirmation from them stating clearly that I qualified for free shipping on this order. All three of the employees I spoke with explained that there were strings attached to the free shipping - some kind of program that had to be paid into monthly in order to get free shipping. Nowhere on their emailed confirmation was this mentioned. By the time I reached a supvsr she simply kept repeating - "we cannot credit shipping charges" and details of this "program". It was like speaking to a brick wall - customer service - nope. There are many online websites that are above board and I will not continue to deal with this one who resorts to underhanded selling!

Placed an order online! Said it was gonna get to me on March 31! Didn't get to me that day, so I waited! April 2nd, I called and I was told it wasn't coming till April 4th! I let them know that I don't want it anymore and I needed a refund! They told me I needed to return it before they could refund my money! I explained to them that I have ordered from them right before I placed this order and it hot to me on time, but they kept telling me that I should have paid for express shipping for a guarantee delivery date! I don't like that business deal where I'm told a date and it doesn't arrive that day, doesn't arrive the next day, but days later! Didn't hear from them and if I didn't call, I wouldn't know! The people I spoke with were rude and kept speaking over me instead of listening to my complain! That not right! I'm not shipping with them anymore!

I order boot, the size was to small. I looked at my catalog that had a promotion code of JL50 gifty, So I fill up the slip and sent it back for a different boots on Nov 23,2018. On January 3rd 2019 I call to see the status on my boots no one from their called me to let me know that I was never getting my boots or if the money was gonna be returned back. I spoke to supervisor George and he was very unprofessional he told me he didn't know what he what to do. That is I wanted the boots i had to pay full price and the price And not the promotion cold that was in the book. I told him that they should have a promotion if They are not going to honor it. It is called false advertising. I would not recommend Jessica London to anyone.

I had twins that left me with plenty of extra weight in my belly. So much that none of my Ann Taylor suits were fitting properly in the waist. So I researched where to buy nice plus size suits and thought i hit the gold mine with the Jessica London site. I had never heard of this company before and now i am sorry i did. The quality is awful. I bought over $700 worth of clothing and can't wear any of it. I bought several dresses in a similar cut and wore 1 of them to work yesterday. Before noon, i leaned down to pick something up and "SPLIT" there goes the zipper. Thankfully i was also wearing a blazer that mostly covered it, but needless to say, very uncomfortable. I thought, ok that was a fluke, let me try another one today. Nope. As i was reaching for my coffee i felt the zipper split. That's 0 for 2 now. Also, the dresses came with jackets which were at least 3 sizes larger and look ridiculous. I was thinking about just keeping the dresses and donating the jackets but now i want to just return it all and keep looking for a QUALITY Plus Size Suit. Does that even exist?! Very disappointed and looking at the reviews here, i am in for it with the returns. Don't recommend this company, very disappointed. And btw. The size isn't the problem - it's the quality. I can still squeeze into my Ann Taylor size 16 dresses and even if it's tight the zipper has never just split on me. I ordered these dresses in size 20 and they are large all over while fitting the belly area fine.

BUYER BEWARE-I placed an order for express shipping September 25. Checking on it yesterday, they could not locate it in tracking. I later found it was to be delivered October 9-that was of October 2nd. October 3rd, has now been moved to October 13 delivery. 3 weeks after placed. Ordered express as going on vacation, and felt surely paying express I would get it before leaving. It was a $600 order, which I will have a friend refuse when it arrives as I will not be here. They split the order into 2 orders, and the other has not even shipped yet. POOR CUSTOMER SERVICE!

I have been a long time customer of Jessica London. I returned a item and was waiting for my return and never received it. I called customer service and was on hold for an HOUR and 10 minutes all to be told because I did not fill out the back of the receipt I have store credit. This is so unprofessional! I had just made a another purchase not even 24 hours ago and Lisa who was not helpful with a attitude informed me that if I cancelled the store credit it would cost me $9.99 on top of the the other fees they charged me for the return. I'm extremely outraged that they are draining LOYAL customers for money. THIS WILL BE MY LAST PURCHASE FROM JESSICA LONDON!

I placed a rather large order with Jessica London. The sizing was all over the place, and though I used their size charts, none of it fit. I sent it all back. They encouraged me to join the member rewards program, where I would be credited back money spent on shipping. Never happened. I sent back an additional single item, and it turns out it has been sitting in their warehouse for two weeks. It took me an hour on the phone for them to "find" it in their warehouse. They wanted to give me a GIFT CARD for that return, rather than credit me on THEIR credit card. I questioned that, and the customer service rep seemed surprised that I wanted a refund on my method of payment, which again, was THEIR credit card. She said she'd do that for me. It's the next day and there is no credit showing on my account. Any other retailer would have done it immediately. As soon as my credit shows up, I will be requesting a cash refund from Synchrony bank, who holds their credit cards, and closing the account. The whole thing has just been a rotten experience.

For the SECOND time, Jessica Londons Credit older, Commodity Bank contacted me regarding AUTOPAYMENTS that were NOT received, (THEIR LANGUAGE) I am now charged 37.00 Dollars per month ( 2) that payments were not received. The Collections Agent, told me "You are not alone, several people have reported that to me". Something is NOT RIGHT; FIRST time, shame on them, SECOND, SHAME ON ME> I WILL NEVER BUY FROM THEM AGAIN. They will RUIN your credit! They know its going on... more $$ for them

I have been ordering from Full Beauty Brands since 2009. I have been a loyal customer of Jessica London and have submitted countless amount of orders. Since they have merged all Full Beauty Brands to one website, I have had nothing but trouble with customer service and trying to return items and get credits. When I go on my profile account, it has no order history, so when I call customer service, I am on hold for a minimum of 30 minutes to be told that they have no record of my orders either. They kept quoting addresses from years ago. The first rep transferred me without telling me because she is no longer interested in helping me, and she transferred me to the incorrect department. I had to reexplain myself multiple times without any resolution. They keep track of items that I look at but didn't purchase, but once you purchase it, they say they have no record of the purchase. After 12 years of loyal shopping, I will never shop from Jessica London or any Full Beauty Brand again. The customer service is the worst. I am fine with taking the $42 loss for a return that I never received credit for.

Returned an item for which I paid a total of $47.82 and was charged $10.99 for a "bank fee." Seems a restocking fee. My bank didn't charge the fee.

I have ordered from this company group for years but their service has been declining the past 3 years. Today was the final straw. After several (4) rounds of email correspondence regarding an order that was never delivered and a rude email telling me I hadn't followed their directions to call their office (email or phone call were both options) they still refuse to fill the order with comparable items and will not honor the sale price of the items they have in stock. They will sell to me at the regular price and then make an adjustment to my credit card after they ship and charge the regular price. I had a similar problem with their sister company Roman's last year. They insist that they thought there was a problem with fraud and tried to call me, got no answer and cancelled the order. I did not provide them with a phone number, I did provide an email address that they did not contact.

Do not do business with this company, they do not honor their commitments and are not customer friendly.

In July I ordered several items. One was a long denim jacket. What I received in the box for the jacket was a pair of short boots, not my size and not what I would have ordered. When I spoke with customer service about how to resolve the issue they said they would cancel that order and place another order and when I received the jacket to place the boots in that box and return them. They did cancel and replace the order. They told me that they were experiencing some delays in shipping but the jacket was still available. That was September.
Now December 22 I do not have the Jacket and they are telling me that because it is past 60 days I can't get a refund, or return the boots. Not their fault, but I have been dealing with my husbands health issues and handling my business, so when they said they were experiencing delays, and I know there a thousands of items in the shipping crates in San Deigo, I just attributed the lateness of receiving the order to that. (I have had items from other companys have taken 3 months to deliver.)
I have documentation from the tracking site that the shipment was not delivered.
I just want the Jacket. And not these boots.
If I ran my business this way. I'd be out of business.

I placed an order in April 16 2021 for 13 pieces. They were all in stock at the time. It is basically a month later and today I saw that 10 items were finally processed and shipped. 3 items are on backorder?! They were available a month ago?! Took this long to process? Of course it will probably take another month to receive. After waiting this long they should have been overnighted or fast shipped. I emailed them to get status and first time was automated mail with no info. Second email I was stern and they replied with delay in shipping due to pandemic. Really.? I waited another week and emailed to no reply. I finally emailed them with threats of contacting the Better Business Bureau and the next day my order was processed. Unacceptable. Disgusted. I won't ever shop or order with them or their affiliated companies. Horrible service and shipping. I pray I have no issues with my order so I don't have to deal with return or credits. Oh and don't try calling them... always not available. Bye you lost a customer.

Placed an order on apr. 6th. Today is apr. 29th. This order has not come yet. I am done with all the woman within stores. Will never order from this company again.

I sit on hold for 30 minutes then Ashley from customer service answers the phone I tell her I tracked my package to usps who tells me that my package was shipped threw a different shipping company when I asked Ashley she says it was shipped by usps and that it's taking 7 to 12 days I placed the order on the 7th it's in Atlanta I can't get it until the 28th I volunteered to pick it up no one can tell where it is never again horrible customer service.