Susan K.’s Reviews of Jessica London & more

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Women's Clothing

8/6/19

I have ordered from this company group for years but their service has been declining the past 3 years. Today was the final straw. After several (4) rounds of email correspondence regarding an order that was never delivered and a rude email telling me I hadn't followed their directions to call their office (email or phone call were both options) they still refuse to fill the order with comparable items and will not honor the sale price of the items they have in stock. They will sell to me at the regular price and then make an adjustment to my credit card after they ship and charge the regular price. I had a similar problem with their sister company Roman's last year. They insist that they thought there was a problem with fraud and tried to call me, got no answer and cancelled the order. I did not provide them with a phone number, I did provide an email address that they did not contact.

Do not do business with this company, they do not honor their commitments and are not customer friendly.

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Corinne D. – Jessica London Rep Over a year old

Hi Susan, my name is Corinne; I am a Customer Service Specialist with Jessica London. I am very sorry for poor experience you had. Our system does not allow us to change the prices of an item. Therefore, we must charge the item as is, and refund the difference for the original offer. We apologize for the frustration this has caused.