• Jabong

Jabong

Is this your business?

Overview

Jabong has a rating of 2.1 stars from 156 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Jabong most frequently mention customer care, return request, and delivery agent problems. Jabong ranks 256th among General Apparel sites.

  • Service
    10
  • Value
    10
  • Shipping
    10
  • Returns
    8
  • Quality
    9
Positive reviews (last 12 months): 14.3%
Positive
1
Neutral
1
Negative
5
32
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Meanwhile I have a make complaint to customer care on 9th August but no satisfactory solution for the same.
  • Worst ordering system and ridiculous customer service!
How would you rate Jabong?
Top Positive Review

“An amazing must go to site for all your clothing needs”

Rajat K.
3/19/24

Myntra is one of my top go to sites for all my clothing needs. They have a vast collection of clothes and related accessories for all gender and in various age, size related fields too. Their quality is also good and customer service is good too. If you want a refund or exchange it's usually smooth and easy.

Top Critical Review

“Dishonest company with poor staff and professionalism”

Manoj A.
11/29/23

Damaged product delivered 21.11 until 29.11 promise after promise to collect from senior staff, nothing happened. Staff drop the call, cannot resolve issues, they follow a script and no use of common sense. Awful company to order from, dishonest poorly managed and professionally inept. Spend your money with someone else.

Reviews (156)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer care (33) customer service (27)
Thumbnail of user mkaggarwal1966
1 review
1 helpful vote
November 29th, 2023

Damaged product delivered 21.11 until 29.11 promise after promise to collect from senior staff, nothing happened.
Staff drop the call, cannot resolve issues, they follow a script and no use of common sense. Awful company to order from, dishonest poorly managed and professionally inept.
Spend your money with someone else.

Thumbnail of user deepak.tag2
1 review
0 helpful votes
October 16th, 2023
Verified purchase

Mistakenly I have added wrong product in the cart and made payment. Then I had to cancel the order for particular product. Till now I don't get my refund. I have ordered on 8th October and cancelled it immediately. In my order section it's showing cancelled and money got credited in your same card which u have used to pay.

Still the money is not reflecting in my account. Even I have checked all credit statements.

Thumbnail of user darkxoyung
1 review
0 helpful votes
December 13th, 2023

Don't purchase anything from myntra they are stolen the money and sending faulty items and rejecting to accpt the shoe and ear buds I would suggest you to please don't purchase from Myntra.
Also they will delete my review from here and and they have deleted my numerous reviews from myntra app too.
They are liers first they say we don't have managers and then they transfer the chat or call to another agents and they talk as a manager.

Tip for consumers:
Don't purchase anything from myntra they are stolen the money and sending faulty items and rejecting to accpt the shoe and ear buds I would suggest you to please don't purchase from Myntra.
Also they will delete my review from here and and they have deleted my numerous reviews from myntra app too.
They are liers first they say we don't have managers and then they transfer the chat or call to another agents and they talk as a manager.

Products used:
Don't purchase anything from myntra they are stolen the money and sending faulty items and rejecting to accpt the shoe and ear buds I would suggest you to please don't purchase from Myntra.
Also they will delete my review from here and and they have deleted my numerous reviews from myntra app too.
They are liers first they say we don't have managers and then they transfer the chat or call to another agents and they talk as a manager.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rahulk491
1 review
0 helpful votes
July 27th, 2022

Myntra's delivery agent called me once for 2 secs only. He literally gave me a missed call. 98 27 79 17 32 It was not a proper call. It's a disgusting pattern of communication and your delivery partner did this twice. I am not going to buy anything from your site after experiencing all this again and again! & I was waiting for this order since a week!

Tip for consumers:
Customer care

Products used:
All problem

Thumbnail of user shruti.mjmdr
1 review
1 helpful vote
August 17th, 2023
Verified purchase

I'm long time customer of Myntra. I trusted them completely. But recently I just woke up! I ordered a sofa set cover which had fitting issue so I asked for return. Some Myntra agent came and picked up the product but I didn't get any refund. I raised complaint many times but nothing happened. They just kept denying the product has picked up when I shared every single details with customer service person. Hello Myntra, stop cheating your customers,

Provide them good service or else very soon you will loose your business. You forgot trust matters more than money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rajatk38
3 reviews
0 helpful votes
March 19th, 2024

Myntra is one of my top go to sites for all my clothing needs. They have a vast collection of clothes and related accessories for all gender and in various age, size related fields too. Their quality is also good and customer service is good too. If you want a refund or exchange it's usually smooth and easy.

Tip for consumers:
Read the return or exchange policy nicely before buying a product because some have returns and some have exchange policy

Products used:
Shirts, dresses, jackets, shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user puneetgupta9812
1 review
0 helpful votes
November 24th, 2023

Totally fraud and no resolution. Received used product of KOOK N KEECH RED COLOR SHOE. Never go with MYNTRA... The worst online shopping platform.

Service
Value
Shipping
Returns
Quality
Thumbnail of user monah70
1 review
1 helpful vote
April 4th, 2021

I received a dress berry watch which had a very bad strap. N now when i want to return it back, myntra people are saying that i am returning a damaged product. Why in the first place should i keep a bad/defective product from myntra. This is very bad on myntra's part that first they give a bad product and now not taking it back saying it is a defective product. Very very upset with myntra's reaponse. Even the customer care representative doesn't know how to respond as if we are illiterate and dont know anything.

Thumbnail of user luizad5
1 review
0 helpful votes
August 8th, 2022

I had order for KETCH Women Grey Ethnic Motifs Printed Kurta but I received KETCH Women Pink Ethnic Motifs Printed Kurta. So I asked for exchange which was rejected. So I put another exchange which was rejected too. Finally, I went for return which was rejected saying that they have successful when through quality check, Which I am very doubtful. But however my product was picked up before it was rejected and the product was supposed to be redelivered so I could further my request for return, which still has not happened. My matter is in process for last two months.

Thumbnail of user kathep
7 reviews
7 helpful votes
December 1st, 2020

I have been very disappointed with the service of myntra lately. This has never happened before but now the delivery of the products is getting delayed by more than 2 weeks. I have been calling the customer care and all they can say is please wait till this and that date and yet no response and no update on the delivery. I am still waiting in the hope that the products will be delivered but they are just testing my patience. It has happened to me twice this time when my products have been delayed. Now i don't know how to trust you for ordering.

Thumbnail of user udayk21
1 review
0 helpful votes
October 25th, 2020

I have purchased a product on 16th oct 2020. After delivery, As the quality is not good I returned the product. They came and picked up on 25th morning(confirmed authenticity by OTP). But the status then after showing as pickup failed. I recorded the phone call with the pickup guy and shared the details with customer care also but they are not responding at all and telling me to wait for 20 days just to update. Had a similar issue with flipkart delivery also to my brother, where is purchased a product and showing as delivered even though it is not.And no response for that also.

Thumbnail of user derekc195
1 review
1 helpful vote
November 13th, 2020

If product has to be exchanged, its an impossible task to get it. When number of Delivery Agent sent by Mybtra for Delivery confirmation are contacted, they say product is at some other location so cannot be delivered on that day. This goes on with every delivery message received --- excuses for not delivering.
When contacted, Call Centre guys respond and they just log your complaint. You can log as many complaints, it does not matter

Thumbnail of user ishas17
6 reviews
2 helpful votes
June 4th, 2020

I am not able to add new address on myntra. Every time I do it says something went wrong. I updated the app even re install it but the same

Thumbnail of user aratic2
1 review
1 helpful vote
September 13th, 2020

Myntra has the worst customer service ever! I bought footwear with a 30day return, which broke on 4th wear. Written &verbal complaints were ignored. Finally, I was told that it had Passed their Quality Control & so no exchange! Now, a wrong product was delivered - I asked for an exchange/return, which was accepted. Days later, I've heard that courier refuses to pick up so my return is Cancelled. Awful & Unacceptable! Getting out of Myntra. Recommend this to All. They won't Fix When They Mess Up.

Thumbnail of user mariaw546
6 reviews
0 helpful votes
June 30th, 2021

Amazing site for fashionable clothing, accessories, and so much to purchase from. Wide range of stylish outfit with excellent quality. They have more number of fashion brands with different and unique outfit design as compare to other sites.

Thumbnail of user sushmav2
1 review
2 helpful votes
August 2nd, 2020

It was a horrible experience, I bought shoes for my mother and they sent me three times the wrong size, after returning it back they did not even refund my money back, and when I call them for the refund they either keep my call on hold or disconnect it... such shameless people... it's been 2 months and no refund. Really disappointed.

Thumbnail of user deepaks99
1 review
0 helpful votes
January 27th, 2020

Myntra customer care helpline number *******113 thanks you for myntra any problems solve me any problems solve me all India 24/7 hours available me

Thumbnail of user alexanderz63
6 reviews
1 helpful vote
December 15th, 2021

Currently i ordered two jeans from the Myntra for my friend who is now in India, they provide good product with very fast delivery. I'm happy with there service.

Thumbnail of user sonalk10
1 review
1 helpful vote
August 17th, 2020

Myntra is the worst shopping portal. I shopped for few Kurtis having a return policy of 2 days. I was unaware that they consider time as well when they deliver i. E. if they have delivered at 3.30 PM on Friday then the return has to be initiated by Sunday 3.29 PM. If your company is so particular about the time and do not consider end of the day then please publish time as well along with the date of delivery in the order det. I lost so much of amount due to this. Will never buy from Myntra again

Thumbnail of user vickys492
1 review
0 helpful votes
July 18th, 2020

Myntra doing fraud business. Paid for two joggers received only one. Ordered on July 2020. Now even they have blocked my calling options and email as well. You can call me at *******010

Thumbnail of user rupalib3
1 review
0 helpful votes
July 21st, 2020

I have lost 2 track pants order which already paid around Rs. 1600/-
I didn't even get call or message before delivery
I was waiting for my order for 12 days n tried to contact customer service but unfortunately I hv got the service no after 15 days after so much efforts
And now Myntra is keep saying that they cannot place my complaint as it's too late, they have only 5 days time to Complan, they are denying to contact their delivery person also not ready to give me my products or refund which is ridiculous

Thumbnail of user manishk68
1 review
0 helpful votes
August 29th, 2019

Myntra customer care number. *******894 Online shopping solution solve
Myntra customer care number. *******894 Online shopping solution solve
Myntra customer care number. *******894 Online shopping solution solve
Myntra customer care number. *******894 Online shopping solution solve
Myntra customer care number. *******894 Online shopping solution solve
Myntra customer care number. *******894 Online shopping solution solve
Myntra customer care number. *******894 Online shopping solution solve
Myntra customer care number. *******894 Online shopping solution solve
Myntra customer care number. *******894 Online shopping solution solve
Myntra customer care number. *******894 Online shopping solution solve

Thumbnail of user varshag10
2 reviews
1 helpful vote
December 16th, 2021

Myntra makes it easy to buy quality products. They offer quality products with variety in their options.

Products used:
shoes, jacket, dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user manaviy
1 review
0 helpful votes
August 1st, 2020

I got an incomplete product for my prepaid order. Instead of pack of 2 I received only one. After several complaints, customer care supported their staff and told me that they don't approve my claim. At the time of COVID, they are looting their regular customers and making money. Plz plz I request u not to buy anything from this app. Don't waste time on customer care, they all are involved and nothing will be resolved. I lost my money and the product.

Thumbnail of user umam20
1 review
0 helpful votes
July 24th, 2020

My recent (prepaid) order was not delivered to me. I raised an issue with customer care. On the 2nd day I received SMS saying that issue resolved & they r closing the issue. Again, I reopened the issue. Called them. They didn't speak properly. Called again next day. Their response is "We checked with the delivery agent. Its delivered. You please check your email". Its been 10 days now. I haven't received neither the product nor the money. Also, no response from Myntra. Order#**************001

Myntra is frustrating.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Online Shopping Site for Fashion & Lifestyle in India. Buy Shoes, Clothing, Accessories and lifestyle products for women & men. Best Online Fashion Store * COD* 30-Days Returns*

How do I know I can trust these reviews about Jabong?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

2.1
156 reviews
Have a question about Jabong?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business