Kathe P.

I ordered two products from Nykaa on 28th May out of which one was delivered to me on 2nd of June and the other one on 1st of June. The product that i received on the 2nd was wrongly delivered for which i Immediately requested return and it was pickedup and the refund was initiated. The other product which i received on 1st had some size issues for which I requested the return on the 3rd of June for which the return window was still open. On the same day the delivery person came and took the product but i did not received any message until the evening that the product has been picked up... Later that evening suddenly i received the message from nykaa that the return has been cancelled without specifying any reason. I spoke with the customer care and they verified everything and said that they will speak with the courier team and update. Now i get the response after almost 15-20 days that the investigation was done and found that the product was not picked up. They have refused to provide me with any kind of explanation and nor they are refunding the money. I had chat with them for almost half an hour and all they could say was we investigated and we did not received any product. Nor they provided with any kind of proof of investigation. Worst experience till date with such a big brand

I placed an order on 13th April 2021 and due to covid situation I had to move to my hometown. So I wanted to either cancel the order or change the delivery address. The products were not even shipped so it should have been possible. I have been writing to them since a week but there is no response on any of the query no email and the number is always busy. There is no update on the product too whether it is in transit or not. I am really disappointed with the customer support. Please don't make a fool of people who are trusting you with their money especially in these covid times.

I have been very disappointed with the service of myntra lately. This has never happened before but now the delivery of the products is getting delayed by more than 2 weeks. I have been calling the customer care and all they can say is please wait till this and that date and yet no response and no update on the delivery. I am still waiting in the hope that the products will be delivered but they are just testing my patience. It has happened to me twice this time when my products have been delayed. Now i don't know how to trust you for ordering.

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