Melinda S.

I have shopped with Jessica London probably as long as it's been a company. I know the clothing is cheap but most of the time it fits ok. Somewhere in the past few years they changed their return policy to a VERY STRICT 60 days. I got burned for $400 the first time when I didn't know the policy had changed. And at that time I figured I was done with a company that could extend no grace no matter what. Stupidly, I tried them again around the first of June. Went to return part of a large order and realized I was 2 days past the return window. Are you kidding me? I've been in lockdown most of this year and am at great risk for the virus so figured there would be some grace on their part as I was getting out as soon as I thought safe. NOPE, not one bit. The website says to please bear with them since things are moving slower because of Covid and yet they give NO grace to their customers. Horrible company. I never want to even hear from them again! Am calling to cancel my card right now.