Home Depot

Buyer Beware! Do not purchase appliances from this Store. It's a complete joke how their operations work. They pay some incompetent 3rd party contractor to deliver the product, but they don't record or take accountability if something goes wrong. They pass you along to the next person to talk to and completely waste your time/energy. Do yourself a favor and buy from Lowes for some other appliance Store. Home Depots' Operations are full of blunders!

Went to Home Depot on Preston Hwy in Louisville today. Shoppers were not being counted, and many customers were not wearing face covering. Kentucky government is letting businesses decide whether they allow anyone in without a face covering. Obviously, Home Depot doesn't care about their employees or customers safety, as mask are the most effective at preventing transmission of the virus from am infected person, and not very effective at preventing someone from being infected. Come on people, start showing more concern for your fellow human beings instead of thinking it's all about you!

Worst customer service! Ordered patio furniture on June 2. It's now August 7th and I'm still waiting. They can't seem to find the furniture lost between HD and two freight companies. I've burned through 5 customer service agents over the last few weeks and just recently HD assigned a "team" to look into my issue. They said it would be resolved yesterday. No resolution, no phone call. If any HD customer service agents lurk on this site then you're welcome to give it a shot. My special "team" # is *******. I've lost confidence in your organization.

Have previously had excellent experiences with HomeDepot.com, but after purchasing a $6000. Hot tub we were prompted for a review. I outlined the minor issues with delivery (truck's tailgate couldn't really handle the load!) and major mechanical/electrical problems that customer service didn't get it right causing us some extra time, effort and expense to get it working (electrician to tell us our wiring was okay, waiting for a new pump and they sent the wrong one, etch) Put this in the review and it was kicked back as "it didn't speak specifically about the product". Tailored it down two more times and finally gave up. They wanted a positive review. Period. We paid for a functioning hot tub and delivery. That was the product we bought and I submitted a review based on that.

The sales people push the purchase of extended warranties on many items. Do not purchase it. You will be told it will cover repairs, replacements, parts, labor and multiple other items related to the specific product. However the insurer- Asurion will not honor everything you told during the sales pitch. We have purchased many products from Home Depot and have been relatively satisfied but we will never by an Asurion policy for any product anywhere.

I took an item in to return that I had purchased a couple days earlier. I had the receipt. They had poor lighting and fit was not clear where to stand but I was the only person waiting. However they choose to wait until other customers came up and helped them first. They were rude for no apparent reason. I just put the kitem on the counter with the receipt and left. I would rather lose my $45 than shop there again.
This store has always had mediocre customer service in the past too. They are now my last resort for stuff I need.

For the most part Home Depot stores are hit or miss depending where they are. My best advice is to seek out older male workers for advice. Asking the average employee for anything more complicated than hammer and nails is futile.

I'm the type of shopper that will wander around a store for so long that when I finally leave it's dark outside! And, I have done that many times in Home Depot. I finally started using their online services, and now I can stare at knobs for my up-cycled dresser for hours from the comfort of my couch!

They have a 100% failure rate for my orders so far. They promise next day delivery then refuse to honor it. They promise 5 pool cover bladders but send 2 single Chinese knockoffs. They don't apologize for their deceit, they never make it right, and it's all to get a balance on your card long enough for them to get an interest payment, nothing more, just deceit. They have disabled all independent browsers so the vast majority of their clientele can't review them or their items. Frankly they didn't earn 1 Star, but this site wouldn't allow me to rate them lower.

After this experience, I will never shop at a Home Depot again. I ordered an item listed as having "5 in stock" at a location near me. I ordered and paid with a confirmation telling me I could pick it up in-store. When I arrived at the store, I was told it was a "special order, online-only" item. I contacted customer service to cancel the order and was told I could not cancel but would have to wait the 2-3 weeks for the item to arrive, go to the store, pick it up, call customer service AGAIN, request a return label, then mail the package back to the company myself and wait for a refund. I asked to speak with someone that could handle my request properly and was told to call back "on Tuesday" as no one in the administration would be available until then. The website information is intentionally misleading, and their order policies are designed to scam consumers out of their money.

I order and item online 6/5 because none of my local stores had it in stock. It said expected delivery 6/9 which was get cause I would still be on vacation. It never showed up that day so I figure Fed Ex running behind. Today I call HD and am disconnected the first call second call agent states that the warehouse is behind so I MAY get it next week? I then look online and see its now back in stock at a store 15 miles from me. They offer delivery for $8.99. So i call customer service to see if they can just have the store deliver one since its their issue however she said no thats not possible. She also said the could not cancel and refund my money. I would have to refuse or return it. WTF worst Customer Service in the world. Art needs to call his customer service agents and see what is really going on! So much for Home Depot helping me get my Projects done! Lowes will get my business in future

I bought a new gas range from Whirlpool from Home Depot Online (Order WP*******); The range was delivered on time but the technician who installed only tested the burners and not the oven. When I used it for the first time, there was a strong smell of gas and the temperature never rose above 100 degrees. I called Home Depot after 5 days to report the bad installation and lack of quality assurance, but they only cover issues reported <48 hours, and asked me to contact Whirlpool. Really... a $1000 purchase and it's up to me to figure out with Whirlpool what is the problem and get this fixed. Whirlpool client service is even worse but I did not buy from Whirlpool... Home Depot will abandon you! You are on your own, beware... It's actually like Amazon though you often get 30 days warranty with Amazon, only 2 days with Home Depot

Ordered a dishwasher, took my money, showed delivery date and everything. Then day of delivery Bel tells me they can not deliver the dishwash and I have to wait for 48 - 72 hrs for a refund. I will never do business with Home Depot again

The order came as was promised, but when the appliance did not work well there was no support. The person on the phone was extremely nice, but let me know that the only thing I could do is call the manufacturer. I honestly just wanted to exchange it for a higher end model, but that is not a possibility. The manufacturer can send a repairman, but that is the best anyone can do. I have seen people return completely dead plants, used sprinkler heads and pvc pipes, cut lumber and opened boxes of fasteners to Home Depot. But an appliance is non returnable or exchangeable for any reason. A lesson well, but painfully and expensively, learned: Do Not purchase appliances from Home Depot!

Knock, knock. Who's there? Not your Home Depot order!
Order something and they will print a shipping label, but never actually ship it. You can call and tell them this, but they will refuse to do anything for a couple of days AFTER your estimated delivery date. Then they will say the "only option" is to cancel the ordiginal order and re-buy everything again. And wait for another several days with no expediting, no discounts for their mess up, and now you have paid for your order TWICE and you have to wait several days for your refund to be processed and returned to you.

This has happened to me more than once, but will not happen again as after this purchase arrives I will avoid ever buying anything from here again.