Betty P.

The sales people push the purchase of extended warranties on many items. Do not purchase it. You will be told it will cover repairs, replacements, parts, labor and multiple other items related to the specific product. However the insurer- Asurion will not honor everything you told during the sales pitch. We have purchased many products from Home Depot and have been relatively satisfied but we will never by an Asurion policy for any product anywhere.

Do not buy there water heater extended warranty. It states it covers parts and labor for repairs or replacement. On water heater failed and Rheem provided excellent support and authorized replacement. Asurion on the other hand did not arrange contractor for replacement installation and provided instructions for us to be reimbursed. We complied with instructions but when the bill was submitted in include uninstall of defective unit, return to retailer to obtain replacement unit, and parts and labor for reinstall of new unit. The only paid for reinstall although obviously the reinstall was impossible without uninstalling and returning the defective unit. We were never informed of this until 60 days after submission of claim and multiple promises for full compensation.