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Betty P.

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Experience: Home & Garden, Business

Member since March 2020

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2 Reviews by Betty

The sales people push the purchase of extended warranties on many items. Do not purchase it. You will be told it will cover repairs, replacements, parts, labor and multiple other items related to the specific product. However the insurer- Asurion will not honor everything you told during the sales pitch. We have purchased many products from Home Depot and have been relatively satisfied but we will never by an Asurion policy for any product anywhere.

Tip for consumers: don't buy it

Do not buy there water heater extended warranty. It states it covers parts and labor for repairs or replacement. On water heater failed and Rheem provided excellent support and authorized replacement. Asurion on the other hand did not arrange contractor for replacement installation and provided instructions for us to be reimbursed. We complied with instructions but when the bill was submitted in include uninstall of defective unit, return to retailer to obtain replacement unit, and parts and labor for reinstall of new unit. The only paid for reinstall although obviously the reinstall was impossible without uninstalling and returning the defective unit. We were never informed of this until 60 days after submission of claim and multiple promises for full compensation.

Tip for consumers: Don,t buy it. You'll be told all you have to is buy and if a failure occurs call the 800# and they will do the rest including contacting manufacturer for authorization, arranging contractor for repairs or replacement, and cover parts and labor. That is not true- they only obtain authorization, ask you to find and pay the contractor and then reimburse partial labor expenses and not all parts..

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