Home Depot

Ordered an oven to be delivered. They canceled delivery 30 minutes before they were to arrive. Now, instead of having to take one day off, I need to take two. They have refused to accommodate my schedule, even though the cancelation is their fault. The woman dispatching made it very clear that she did not care.

I dealt with their location in Moncton and Fredericton NB from 2008 - 2019. I moved to Moncton in 2019 and purchased everything for my home and all my customers until some of the staff there started getting very rude. I never returned to this location for 3 years and decided to go back and maybe they would have new staff that were pleasant to deal with. So in August i started purchasing my supplies at this location and today was the third time I got treated rudely by one of their staff members. The guy in the flooring department did not want too help me at all. I said to him if this is such a big deal then maybe I should go to another hardware store. He told me to go. So Home Depot I did just that and went to RONA and got my materials. And what a difference, I walked him and was greeted by one of their friendly staff and they assisted me with everything I need. Loaded it on my truck and thanked me for shopping there. So just too let you know that I spent $1200.00 today in their store and that is where I will be doing business for my customers and I don't care if you are giving stuff away I will never set foot in any of your locations again.

Home Depot's anti fraud unit deactivated our $500 gift card. The stated reason is that $500 cards are unusual. We have worked with them for ten months, but they have yet to refund our money. We have provided copies of bank statements and cash register slips. We have followed all requirements, but nothing. If you value your money avoid Home Depot gift cards

I paid cash for a tube of Gorilla Super Glue Gel. It cost about $6.00. After approximately 1 to 2 weeks I couldn't find the receipt. I returned the glue because it was dried up inside. I suspect it had been on the shelf for a long time. I asked for a store credit as I wanted to buy a different brand of glue. I was informed that without a receipt and because I paid cash they would not take it back. What a policy. My advice is to shop at LOWES OR ANY OTHER HARDWARE STORE.

Purchased Life Proof Vinyl Plank 22 ml and had it installed by Home Depot. After 2 months Floor started buckling in several areas. The installers never leveled floor or even brought a level along? Their Video on how to install LVP is a Crock! This floor scratches very easy. The installers were in & out. Damages on Fireplace Frame was bent. Also, No Transition Molding. Installers used shoe molding?
Contacted HD many times due to constant Sorries & Broken Promises.
Still not Resolved with a Case # or Repaired. HD Customer Service and Care is Terrible. They did not Stick to The Right To Cure. Now it's come to the point with The BBB. Save your Time & Money. The Product is Not What it Says. My Option don't have it installed by their Sub-Contractors. They All Are Very Unprofessional.

We Bought a Samsung washer at Home Deport,on Aug. 13,2024. First load of laundry it stopped half way, called HD to return it, they said they would not take it back, Samsung had to take it back. Samsung said we repair it, but if you want to return it, you have to bring it to Home Depot. Home depot has a 48 hour return on Appliances, even though we had called on the same day when the machine was delivered, and the first load did not make it, that did not count for Home depot.
Now we have been waiting 4 days already on a call back from Samsung to find out when they will send a repair person, in the meantime we have a mountain of laundry laying around. Nice job, Home depot!

Granite counter installation. Not knowing after installation what to look for, was told to sign here and poof, they're gone. Left with a dirty sticky counter with defects. After a month an inspector reviewed the condition and said he will have someone come out to fix what should had been repaired before installed. A month later no word whatsoever. Called and Home Depot said I should had bought the $400.00 extra insurance (once they leave the house you have nothing, no immediate warranty or anything) and they "will not" come to fix what should had been shop-repaired prior to installation. It seems Home Depot caters to "Blow and Go," sub-contractors and HD does not check for quality control. I would not recommend any service HD would recommend.

This review is regarding an individual who claims he is a manager at Home Depot Santa Fe, NM. Although there seems to be no proof that this fella even works there. It seems he lives in a world of delusion in which he thinks he is legitimately employed by the company but allegedly lives in his grandmothers basement. If you see Sergio tell him he is doing a great job. Don't reveal the nature of his delusion because he may suffer from another emotionsl "blow out" as it were.

Bought a glacier bay HD*******W faucet last year installed it in a bathroom that is not used much. Went to use it and the pipe that delivers the water was rusted shut. Seems like they used steel pipe for a faucet. Called the glacier bay support and they made me go though a bunch of taking pictures. After an hour they said the book picture did not look like the faucet picture so they would not do anything for me. My advice is to be very cautious buying Glacier bay products. Not sure where it was made but must be a country who doesent care about quality.

Just had a washer and dryer delivered and asked to verify the model numbers before they took it downstairs.
Delivery man hired by Home Depot was so disrespectful.
They left our old stuff in driveway and basement - drove off and gave us the finger.

As our refrigerator went out while on vacation we needed an item immediately. In the mean time we salvaged what we could to store in an ice chest. We were promised delivery within 3 days we received a call that we would not receive the refrigerator for 6 days. In the meantime we are living out of an ice chest. As we live in the Pacific northwest, we were told that we could not get delivery due to a hurricane. As we all know the PNW is known for our "hurricanes"...NOT. There is seriously something wrong if your supply chain for the pacific northwest is affected by a hurricane on the SOUTH EAST COAST. When asked if I could by the floor model we were refused. As I have a printed manifest from the store with a promise date and they are now in breach of contract. When asked if we could buy the floor model we were refused. We are currently living out of ice chests we were told "oh well you'll just have to wait". My husband & I have agreed to NEVER shop at home depot again. Customer service is NON EXISTANT. Basically told to suck it up and deal with it.

I was in home depot for 30 min before someone could help me. No one on the isles anymore, and it's all self checkout. What happened? It has gone so far down hill. Plants are SO over priced. Guess I'm moving over to Lowes.

Home Depo project they never finalise / finished work if you plan to hire them be ready to do by your self or hire another one to clean around all frames add compound then painting it as this is the final pictures after they done and complete the work that's cost me almost 9 K!

Order placed AT pro-desk yesterday. Delivery scheduled for today. 1230 pm, delivery made. With missing items- identified by driver and myself.
Called store, Pro-desk would not schedule delivery of missing items. ASM Jessica said re-delivery in 2 days, I pay ANOTHER delivery fee, reimbursable.
It is 70 miles round-trip to this store. I refused and escalated complaint to Customer Care.
Lowes is 37 miles from me...guess where I am shopping in the future.

I cannot slam Home Depot too hard when they messed up my delivery, then I picked it up from the store and returned home to find someone's else's delivery on a pallet blocking my garage door. As frustrating as this was, everyone I spoke to at Home Depot in Maple Grove gave me great customer service - let's be honest - it is hard to find good customer service these days. Bobby was incredible to work with. He was kind, patient and very honest. I greatly appreciated his integrity and help today. I am grateful to see Home Depot is able to find employees like Bobby.

The after-sales support team is terrible. We have spent hours on the phone, on-hold and with different reps to have our fridge delivered - several months after purchase. We were given all sorts of excuses for the delay. We were also offered compensation, which was not received. It is abundantly clear that the after-sales support is a disconnected group of powerless phone agents, acting as a front for a firm that wants to appear to care about the customer, but avoid supporting their sales.

HD makes a big deal as to how they care for the veteran with their 10% discount.
Nothing could be further from the truth!
NO discounts on lumber - electrical - tools. Their discount is a hollow joke.

Only 4 self checkout machines and 2 are dedicated as credit card only. So I have to wait longer to pay cash. Must be you dont want my business since you are deliberately making it more difficult to check out! Crazy!