Home Depot

Home Depot installed some of my home windows, they plant to come to do inspections and replace the brand new broken window handle.
It has been months and no one ever showed and I got so many broken promises.
This was my first and last time I will use Home Depot for any service; they have the worst customer care on ever seen.

Ordered a washer dryer set, expected delivery 6 days out. After purchase changed to 2 weeks then from there to 30 days more don't like to be tricked into a purchase, I will get my money refunded and go buy the set from lowes and pick it up today.

I received my bill for $7442.46 I paid before it was due $7443. Going into next month I charged $268.03. I was charged $71.93 interest. I called customer service And the representative could not explain it to me why I got charged interest he said it was for the amount that I made in my new purchase which is $268 and I'm getting charge 71.93 for interest. I told him I would take my business somewhere else and he said that's fine, Home Depot doesn't care about good customers I will definitely never walk into a Home Depot store again

I used Home Depot to put In my hurricane windows and doors. It took them over six months to put them in then when they finally got put in ins came and they never came back to finish and they never showed us how to lock our front door as it's a new security lock. They absolutely suck! Plus the lock keeps getting stuck so it doesn't work properly. I've called and called and they keep saying they'll send someone out. Wait for their call and nobody has come. It's been almost a month now..

I had an issue with my vinyl floor. The planks were popping up due to improper insulation. I was told by the manager this was due to my wife cleaning the floor. Totally untrue we were told if you clean your floor the warranty is void. Are you serious my wife asked and the manager's response was yes. You will have to live with your floor which was installed 3 months prior for seven thousand dollars. I decided to call the corporate headquarters and spoke to a gentleman who said he will conduct an investigation on my problem with my floor. We had three different people come out to examine our floor. The conclusion was an improper installation. My floors were replaced by guys that actually took out the time to do the job properly. I want to thank Home Depot corporate office for helping me rectify my situation. Thank you for caring about your customers needs.

I bought a new stove from home depot and the door handle fell off. It was obviously broken and glued back together. Home depot ILLEGALLY sold me a used or repaired stove as new. Calling customer service was a continuous run-around and hang ups. I have spent more than $45,000 at home depot over the past 24 years and I will not give them another penny

Granite counter installation. Not knowing after installation what to look for, was told to sign here and poof, they're gone. Left with a dirty sticky counter with defects. After a month an inspector reviewed the condition and said he will have someone come out to fix what should had been repaired before installed. A month later no word whatsoever. Called and Home Depot said I should had bought the $400.00 extra insurance (once they leave the house you have nothing, no immediate warranty or anything) and they "will not" come to fix what should had been shop-repaired prior to installation. It seems Home Depot caters to "Blow and Go," sub-contractors and HD does not check for quality control. I would not recommend any service HD would recommend.

Just a heads-up if you live in an isolated location w/little or no competition. Found that the local store could block an item from from being ordered online, to be delivered directly to your home or to be picked up at the store itself. Not sure of the exact reason, but think its due to store working w/contractors and only bringing that product in for them. If item not barred from your state & can be carried at other stores, the way around it is to change your store location on the online site, even using store location in a dif state and see if you can now place the online order to be shipped directly to your home. Did this twice on a flooring product, got the orders through and shipping was $5 per case, w/each case weighing 45 lbs.

We purchased a new electric lawnmower from Home Depot online. When it arrived the box had been taped shut and you could see it was previously opened. When we got the lawnmower out of the box there was dust and scuff marks on it. I believe it might have been a store model. When I tried to contact Home Depot I got an automated service with no option to speak with a real person. Could not find an email address to contact them either. I was going to take this one back and order another one but now they are out of stock. I think when you sell something for $500.00 it should in deed be new not used.

Home Depot's delivery service is an absolute disaster. Not only did my order arrive late, but the delivery driver left it out in the pouring rain, resulting in damaged goods. Customer service was unhelpful and dismissive, refusing to take responsibility for the mishap. If you value your time and money, shop elsewhere.

Thank you so much! The Community Vacation Bible School in Clear Spring, Maryland is creating a community garden as their mission project for 2017. We reached out to Hagerstown's Home Depot for a donation of a garden shed. Within two days we had one! Can't say thank you enough for caring.

We needed a custom made (can't be bought in stores) butcher block for our new island. Ordered from Home Depot. 2 months later we reach out to them to find it as it was supposed to be delivered April 22. They apparently use a shipping company, which was never told to us…. And Home Depot lost the order after repeatedly telling us it was with the shipper. This is also the same problem a family member ran into. I'll be shopping at Lowe's from here on out.

They have everything I need with helpful diy projects, calculator, what I would need for a project, videos and so on...
Easy online order, delivered to your door. Such convenience.
Thank you Home Depot employees!

We were renovating our mom and pop cottages/motel and Home Depot was our main source of purchasing building supplies, materials, appliances, bathtub inserts, windows, etc. The disappointment is that many items such as appliances have to be ordered as there are none in stock. Makes it hard when you need it now for a rental unit. Each store carries different items making it annoying because both stores which are 1 hour away from us are in opposite traveling directions. The returns are easy to make. I like the online system of receiving a receipt as soon as purchase is completed. The staff is almost all friendly at both locations. Both location we use have knowledgeable staff. Loading up your vehicle an needing staff help is always difficult to get.

The absolute worst appliance delivery experience ever! Delivered on the wrong day 3 times then, back & forth with "The Office" resulting in me not knowing if my new appliance even works. Next time, I get it at Lowe's!