Donald C.

Just a heads-up if you live in an isolated location w/little or no competition. Found that the local store could block an item from from being ordered online, to be delivered directly to your home or to be picked up at the store itself. Not sure of the exact reason, but think its due to store working w/contractors and only bringing that product in for them. If item not barred from your state & can be carried at other stores, the way around it is to change your store location on the online site, even using store location in a dif state and see if you can now place the online order to be shipped directly to your home. Did this twice on a flooring product, got the orders through and shipping was $5 per case, w/each case weighing 45 lbs.

Buying online w/this retailer is best way to go with Petco, esp where there's not much competition on pet supplies, although now you must pick up the online order at the local store. Local store is a franchise and prices can be marked up as high as they want. Knew the pricing as had purchased online before - so was aware of cost - bgt the box of aquarium filters online for just over $7 w/local taxes, then picked up the order at nearby store. While there, checked the store price for same box of filters - quite an eye opener as it was $28 before taxes!

Placed order mid-August 2020. Est'd delivery date given of 3rd wk in Sept. Emailed company early Nov as nothing rec'd. No response. Called company mid-Nov and was advised that Sept was just an est'd date but one item still out of stock and to be arriving in couple weeks. Well, its mid-Jan 2021 and still nothing rec'd nor any updated notice. Now hoping I can recoup from the credit card company.