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Home Depot

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Overview

Home Depot has a rating of 2.28 stars from 2,049 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Home Depot most frequently mention customer service, credit card, and next day problems. Home Depot ranks 998th among Home Decor sites.

  • Service
    346
  • Value
    306
  • Shipping
    244
  • Returns
    216
  • Quality
    267
Positive reviews (last 12 months): 10.5%
Positive
11
Neutral
2
Negative
92
170
See all photos

What reviewers want you to know

Positive highlights

  • It was so pleasant to visit home depot store located at South Fort Apache and W Tropicana Road.
  • Great customer service, we bought all of our appliances for our 1st home here over a year ago.

Critical highlights

  • After having my delivery date rescheduled twice, the installers failed to install and haul away my gas range.
  • Crystal (from flooring) and Shannon (store manager) were absolutely no help.
How would you rate Home Depot?
Top Positive Review

“Home Depot Christmas Tree”

Heather E.
11/28/23

My husband and I decided after many years our pre-lit Christmas tree needed to be retired. We went tree shopping and found a great tree. It looks and feels like the real deal.

Top Critical Review

“What happened?”

Michele M.
10/22/23

I was in home depot for 30 min before someone could help me. No one on the isles anymore, and it's all self checkout. What happened? It has gone so far down hill. Plants are SO over priced. Guess I'm moving over to Lowes.

Reviews (2,049)

Rating

Timeframe

Other

Reviews that mention popular keywords

home depot (794) customer service (324) delivery date (48) store manager (44) delivery company (18)
Thumbnail of user emame1
1 review
0 helpful votes
January 8th, 2024

Home Depot installed some of my home windows, they plant to come to do inspections and replace the brand new broken window handle.
It has been months and no one ever showed and I got so many broken promises.
This was my first and last time I will use Home Depot for any service; they have the worst customer care on ever seen.

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Value
Quality
Thumbnail of user tc504
1 review
0 helpful votes
March 22nd, 2024

Are you ordering a large, heavy item like a vanity? They will drop it off at your home without any notice, or delivery arrangements. You are expected to move it into your home yourself, which would be possible if you knew it was coming and got extra help. This lack of a phone call from Home Depot to arrange delivery will now cost me $600 to have movers pick it up and deliver it to my 5th floor condo. The store manager was kind enough to give me a $200 credit, not knowing that my cost will be $600. I would not recommend purchasing anything heavy, online from Home Depot.

Thumbnail of user ulyft2017
1 review
0 helpful votes
March 5th, 2024

Rating: 1/5

As a long-time patron of Home Depot, I never anticipated that my first online purchase experience would be such a debacle. Unfortunately, it was an absolute disaster from start to finish, leaving me deeply disappointed and frustrated.

Let's start with the online platform itself. Navigating through their website felt like trying to untangle a mess of wires in a dark room. The display was cluttered and confusing, making it difficult to find what I needed without endless scrolling and clicking. It was a stark departure from the ease and convenience I've come to expect from Home Depot's in-store experience.

But the real nightmare began once I completed my purchase. Despite assurances of efficient logistics, the reality was a far cry from it. My order was supposed to be ready for pickup in just five days, but a shocking 34 days later, I was still left empty-handed. Multiple calls to various store representatives only added insult to injury. Not only were they unhelpful, but they were also downright rude, as if customer service was a concept foreign to them.

The lack of communication was particularly shocking. Had I not reached out, it's frightening to think that Home Depot might have never bothered to inform me that my order hadn't even reached the store. This blatant disregard for customer satisfaction is simply unacceptable.

In conclusion, my inaugural online shopping experience with Home Depot was nothing short of a nightmare. From the chaotic website to the abysmal customer service and logistical failures, it was a perfect storm of incompetence. Regrettably, I have no choice but to swear off online purchases from Home Depot indefinitely. If this is the standard they uphold, then they've lost a loyal customer for good.

Finally when I was able to speak with an online rep. They were able to cancel my order.

Thumbnail of user slicko
9 reviews
3 helpful votes
January 6th, 2023

Order placed AT pro-desk yesterday. Delivery scheduled for today. 1230 pm, delivery made. With missing items- identified by driver and myself.
Called store, Pro-desk would not schedule delivery of missing items. ASM Jessica said re-delivery in 2 days, I pay ANOTHER delivery fee, reimbursable.
It is 70 miles round-trip to this store. I refused and escalated complaint to Customer Care.
Lowes is 37 miles from me...guess where I am shopping in the future.

Thumbnail of user maggied178
1 review
0 helpful votes
February 16th, 2024

Several of our cabinets arrived damaged and luckily we have someone installing who could make repairs. However, it wasn't until half way thru our project (an entire kitchen & 10ft island) we discovered they sent us the wrong measurements on the island cabinets. It took a month to receive the correct ones. We were left with 2 cabinets that had been modified (prior to realizing they made an error in measurements). Home depot is demanding the altered cabinets be returned if we don't agree to keep & pay for them at a 25% discount. We have had no functional kitchen for over a month because their cabinet dept. openly admitted to GUESSING our island measurements because someone was out sick. This is unacceptable customer service. We have already spent over $40K to home depot for this house project & I find it disgusting they are trying to screw us over for 2 altered cabinets because they home depot says they'll be paid for the cabinets regardless. I feel sick I ever spend a dollar here but it is the last time. We'll take our business & contactor business account elsewhere. Not a single red cent coming from me to this disgraceful business. Go to Lowes everyone! Also, they took a year to fix my parents cabinets in their palm springs home, so it's really a company issue. The worst.

Thumbnail of user simonp359
1 review
0 helpful votes
January 4th, 2024

Bought a fridge but they refused to pick up my old one because they said that the purchase doesn't qualify as an appliance...
This is taken from their FAQ on their website:
''Will The Home Depot haul away my old appliance?
Yes! But the haul-away item must be equal to the item being delivered (e.g. Dishwasher for a dishwasher). ''
They also didn't give 24h notice for the delivery (they didn't give any notice). Customer service was rude and barely spoke any English.

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Thumbnail of user dennisr549
2 reviews
0 helpful votes
December 10th, 2021

The difference of night and day. Lowes has bad customer service, poor loaders and low scale materials. Home Depot, complete opposite

Products used:
Assorted building materials

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Value
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Thumbnail of user mists1
1 review
0 helpful votes
March 15th, 2024

HomeDepot Seattle/Bellevue is very poor in customer service and Delivery. Each year that past several years I have ordered a big order of yard supply products. *Homedepot changed the delivery service company that they use and now instead of delivering on one flat truck load they want to delivery with two box trucks and charge for the delivery twice. The thing is they are calling from the Bellevue location and do not know anything about Seattle. At the end of the day - They are trying to do a money grab. The homedepot delivery Route Manager simply does not care about customers or customer service. O.K. - - maybe Lowes deserves my business instead.

Tip for consumers:
At the customer service level -- 800 number - they seem to try - At the store level and regional level in Seattle /Bellevue -- they are a Joke !!

Products used:
ordered only products that would be delivered by non "homedepot" Representatives

Thumbnail of user barbarac3475
1 review
0 helpful votes
January 15th, 2024

Call to East Haven Home Depot four times this morning to ask a question whether they provide free delivery of appliances twice I was put on hold and twice I would talk to someone who eventually hung up or didn't answer. So far I've wasted 20 minutes of my time to ask a simple question if this is how they do business I don't wanna do business with them here. I'm 78 years old I'm legally blind so I can't go on the website and read every detail and they have her in there it seems that talking to a human person is impossible. If this is how they work, I don't wanna work with them. I'll buy my appliance at Lowe's or I know that they have free delivery appliances.

Service
Value
Shipping
Thumbnail of user donnag2278
1 review
1 helpful vote
February 6th, 2024

I ordered a free standing bathtub from home depot on 1/24/2024. When I attempted to track the shipment I could not get any information - it was unavailable. The delivery date moved from 2/5 to 2/8. I texted support and they told me that the tub had not even been delivered to the delivery warehouse and they could not give a delivery date. This is a standard size tub so I am not understanding why it takes this long. I have a contractor waiting for this delivery to move forward with the bathroom remodel. THis is unacceptable and it seems they are lying about the 2/8 delivery.

Tip for consumers:
Post the correct information to the customer so they can plan.

Products used:
still waiting on delivery . may cancel at end of at end of day today and order from wayfair

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Thumbnail of user aaronn337
1 review
1 helpful vote
January 3rd, 2024

I ordered an entire set of kitchen appliances on November 13 2023. Refrigerator, range, microwave, dishwasher, etc.… We are Building a kitchen around the appliances and need them installed. However the promised December 9 install date came and they called and said it would be pushed back until January. 15th! I called and told them that was in acceptable and then they assured me it would be delivered December 30. So, I rescheduled my kitchen build. Again. Two days before that delivery date, I received another message stating it was going to be delayed until January 30th!? I called and went to a local store and was livid. They told me it was the range that was on backorder, and Samsung will not ship anything but the entire order even though everything else is in stock. I told him that was unacceptable, I'm literally wasting hundreds of dollars in labor every time they don't show up. So, again they assured me it would be delivered January 9th. Again, I rescheduled my kitchen install and guess what!? Today I receive an email stating it will be February 13th! I even cancelled the range from the order so they would actually ship it but nope. Still can't meet their commitment. Now They of course promise it will be next Tuesday. I doubt it. In fact; I will pay double for the whole package if they actually make that date, but they won't. They keep passing the buck to Samsung but I didn't buy anything from Samsung, I bought from Home Depot and they are acting totally unaccountable for this debacle. Do not buy from Home Depot. This was a Tremendously frustrating and expensive mistake. I will be demanding a refund and going elsewhere. I can literally swim to South Korea faster than they can ship me a refrigerator!? 3 months of empty promises and wasting my time is enough. I'm done with this dump.

Tip for consumers:
This is a pathetic example of customer service, honoring commitments and general contempt for the consumer of your overpriced goods

Products used:
Nothing

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Value
Shipping
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Thumbnail of user lacier16
1 review
0 helpful votes
February 21st, 2024

Was told someone would call me the day before my dryer was supposed to be delivered to pick a good time. That never happened at all and all I got was a text stating a time they would show up. Customer service was horrible and they said they can't change the time at all and more or less I was crap out of luck.

Thumbnail of user jeffreyt122
2 reviews
0 helpful votes
February 29th, 2024

I literally spent twelve thousand dollars with these people went a tornado. At the end of my job, I need to do a return on things that I bought that I didn't use and all they want to do is fight with me and not take care of me. I will not return to home depot I will spend my money with lowe's

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Thumbnail of user warrenf84
1 review
0 helpful votes
May 23rd, 2022

My experience with ordering from Office Depot was excellent. I never had a problems with my orders. My orders were always delivered when they say they would.

Tip for consumers:
The order was processed quickly and I received my order within a few days.

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Thumbnail of user yuriyk40
1 review
0 helpful votes
March 11th, 2024

I ordered through online order 4 shower hoses on February 29. I have had a promise order will be ready in 5 days. Now, after almost 2 weeks, still have items in transit for delivery to the store.

Tip for consumers:
No

Products used:
Shower hoses

Service
Value
Shipping
Thumbnail of user susank3069
1 review
0 helpful votes
February 25th, 2024

I have had several windows installed by Home Depot and I went for the more expensive ones because there was a lifetime warranty. The top of the arch of the window developed a big gap - this is not a caulking issue. Rain comes in! I have called and called and called and I get promises but NO ONE EVER COMES TO EVEN LOOK AT THE WINDOW MUCH LESS FIX IT! I began contacting Home Depot in November 2023 and as I write this, it is the end of February 2024 and they still haven't even LOOKED at it. WORST CUSTOMER SERVICE EVER. Do not buy windows from this company!

Tip for consumers:
They give lots of promises that they do not fulfill.

Products used:
Window installation

Service
Value
Quality
Thumbnail of user stevent744
1 review
0 helpful votes
July 21st, 2021

My craftsman 8" Pole saw bar became bent and I could not find any bars to fit it. I ordered one and it was not the matching one and no one seemed to have one. I decided to go and purchase a new Pole saw attachment and found the RYOBI one which seemed better and was a 10". As I came home and started to use it, the motor base I was using gave out and had to purchase a new one. I went out and bought the RYOBI one as well. Both machines did a terrific job for me and am very happy I decided to make this purchase

Products used:
weedeater and pole saw

Service
Value
Quality
Thumbnail of user michelem1444
2 reviews
0 helpful votes
October 22nd, 2023
Verified purchase

I was in home depot for 30 min before someone could help me. No one on the isles anymore, and it's all self checkout. What happened? It has gone so far down hill. Plants are SO over priced. Guess I'm moving over to Lowes.

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Thumbnail of user jonv168
1 review
1 helpful vote
November 17th, 2023

I paid Home Depot to install flooring in the contract it states all pad and tack strips will be glued. Thier installers came and stapled and nail into my radiant heat pipes. I informed the store and Customer Service through various methods each time pushed off to someone else. It has been 6 days and I still have not gotten a single rep to schedule an appt to come assess the damage. They are also so far refusing to refund me for the carpet I had to rip out myself to stop it from continuing to damage my house (as it is wet) or for the money I paid to have it install even though it was not done to the contract. I have told them repeatedly to please come see the damage and I can not get any help.

Tip for consumers:
I paid Home Depot to install flooring in the contract it states all pad and tack strips will be glued. Thier installers came and stapled and nail into my radiant heat pipes. I informed the store and Customer Service through various methods each time pushed off to someone else. It has been 6 days and I still have not gotten a single rep to schedule an appt to come assess the damage. They are also so far refusing to refund me for the carpet I had to rip out myself to stop it from continuing to dam

Products used:
None

Service
Value
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Thumbnail of user lucyl336
1 review
5 helpful votes
September 26th, 2022
Verified purchase

NEVER AGAIN will I purchase any item from Home Depot. I ordered a GE washer/dryer unit for a rental property in August—over a span of 1.5 months, 3 deliveries were made with the product severely damaged each time. One of those times, delivery crew damaged the pipes and walls AND threatened my tenants. There was a 4th attempt at delivery but the delivery crew failed to wait for the 15-min window and left without completing delivery. Unbelievably awful experience and so I will never shop at Home Depot again.

Tip for consumers:
Shop at Lowe’s

Products used:
GE washer/dryer

Service
Value
Shipping
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Thumbnail of user alexanderm555
1 review
4 helpful votes
March 15th, 2022
Verified purchase

Unfortunately they tried to waive my delivery fee of $79, when all reality I lost $1000 plus the cost of the materials. So I am out $2000 because there was an issue with the delivery driver. Obviously you guys don't care about customer service or you wouldn't have such a low rating. I've spent thousands upon thousands of dollars with Home Depot. You've lost my business now good job!

Tip for consumers:
This place doesn’t care. Going to spend all my money with Lowes moving forward.

Products used:
Never again

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Value
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Thumbnail of user danhuzyak
1 review
1 helpful vote
July 20th, 2023

I bought a new stove from home depot and the door handle fell off. It was obviously broken and glued back together. Home depot ILLEGALLY sold me a used or repaired stove as new. Calling customer service was a continuous run-around and hang ups. I have spent more than $45,000 at home depot over the past 24 years and I will not give them another penny

Products used:
Appliance

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Value
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Thumbnail of user jgcummings
1 review
2 helpful votes
November 1st, 2023

I ordered a vanity from Home Depot. It arrived destroyed, so I sent it back. I ordered it again with gift card credit this time. It stole the money from the gift card and then canceled the order from their side. They said they didn't know why and would investigate and return my call. They never did. I spent 2 weeks trying to recoup the money they stole and finally got most of it, not all of it, back. They pocketed the remaining stolen money.

I ordered the vanity for the 3rd time since now I only had Home Depot gift cards, and it arrived broken again. This time I sent it back before the truck could leave. Home Depot still had the money from the emptied gift card from this most recent order. They said they couldn't send it back due to "system issues". I've spent a month and a half trying to order the vanity. I've spent over a week trying to get back my money they stole. When I write Customer Service, they say they're still having "system issues" and close the conversation if I push it. When I call, they say they're still having "system issues" and hang up if I push it.

Between all 4 orders they've cumulatively stolen over $1400, wasted at least 12 full hours on the phone with me, and caused me to miss my construction date, meaning I'll have to hire another contractor to finish the job. At this point, I'm just going to go ahead and say that they're trying to steal the money. They've made 3 claims of investigations and 10 claims of "we'll call you back" and never followed up on a single one. All these claims are backed up by Home Depot itself who doesn't deny them but instead just kept the money and the vanity and keep repeating "system issues" for weeks and I guess assumes they get to keep the money now.

Products used:
vanity

Thumbnail of user ciacutout
3 reviews
0 helpful votes
November 10th, 2023

I was recently offered a position at a Home Depot store in Tennessee. The offer was quickly pulled when their computers saw that I am a CIA drug operation whistleblower. These stores are just drug money laundering operations for CIA, like many other corporations. I have the ledgers to prove it.

Thumbnail of user cedricm74
1 review
1 helpful vote
April 23rd, 2023

My wife purchased a refrigerator and over the range microwave oven from Home Depot on 4/3/23. It's now 4/23/23 and we have not received our order. We called on 4/12/23,4/14/23, and 4/17/23. Each time we were told that they would perform a dock search and contact us in 24-48 hours. No one ever called. We called on 4/20/23 and were told that our items were lost and our delivery had been rescheduled for 4/28/23. I have zero confidence inHome Depot.

Service
Shipping

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Shop online for all your home improvement needs: appliances, bathroom decorating ideas, kitchen remodeling, patio furniture, power tools, bbq grills, carpeting, lumber, concrete, lighting, ceiling fans and more at The Home Depot.

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