Nicholas D.

I had an issue with my vinyl floor. The planks were popping up due to improper insulation. I was told by the manager this was due to my wife cleaning the floor. Totally untrue we were told if you clean your floor the warranty is void. Are you serious my wife asked and the manager's response was yes. You will have to live with your floor which was installed 3 months prior for seven thousand dollars. I decided to call the corporate headquarters and spoke to a gentleman who said he will conduct an investigation on my problem with my floor. We had three different people come out to examine our floor. The conclusion was an improper installation. My floors were replaced by guys that actually took out the time to do the job properly. I want to thank Home Depot corporate office for helping me rectify my situation. Thank you for caring about your customers needs.