Christy B.

After this experience, I will never shop at a Home Depot again. I ordered an item listed as having "5 in stock" at a location near me. I ordered and paid with a confirmation telling me I could pick it up in-store. When I arrived at the store, I was told it was a "special order, online-only" item. I contacted customer service to cancel the order and was told I could not cancel but would have to wait the 2-3 weeks for the item to arrive, go to the store, pick it up, call customer service AGAIN, request a return label, then mail the package back to the company myself and wait for a refund. I asked to speak with someone that could handle my request properly and was told to call back "on Tuesday" as no one in the administration would be available until then. The website information is intentionally misleading, and their order policies are designed to scam consumers out of their money.