Home Depot

I have spent literally over $11,000 there over the past few years. I tried to return a very few perfect-condition items with no receipt for a store credit. They used to do that all the time. Now they use a service that labels you a fraud. Seriously? Yes, it is their right to change their policies. And it is my right to take my business to Lowes and Menards - where I have never had a problem returning stuff that is in perfect shape for a credit - which I am just going to turn right around and spend again! Also, the return credit is usually less than I paid because of sales. I'm totally fine with that.

The customer service I just received from Home Depot is subpar to say the least. The set arrived with white lounge chairs instead of the matching chairs shown. After spending 25 minutes on the phone with customer service and being transferred multiple times, they have the local store picking up all the pieces in 2 days. Their original solution was to have a third party carrier schedule a pick up within 2 weeks. My refund will not take place until they receive the mismatched merchandise back. I am severely disappointed as I had already put the table together with the thought process the chairs could be switched out. I will not being purchasing any items from Home Depot again due to this nor will allow the 9 apartment properties I oversee to purchase items from this store. As my company values customer service, we will only do business with those that share the same philosophy.

I purchased generator online from Home depot. Generator was shipped in original pkg. I started generator after putting accessories on and adding fuel,and connecting battery (oil) for engine. Included with item. Generator started very easy! Love it,especially the electric start. Very nice quality,at a fair price. Works as it stated when reviewing item. Perfect for back up power when there is none. A little louder than thought,but its definitely worth the money!. I would recommend this item too anyone looking for a quality generator that wont break your wallet! Everything about it. Especially the carbon monoxide shut down features.

Returns at Home Depot
Store. Drive 22 miles one way. Find out you cannot return because you have too many returns.Ha Ha, have none in over a year. Was purchasing a list of items, but due to poor experience, walked out. The competition can't be any worse. Waited twenty minutes to find out they would not service their customer. So when I got back to my desk, I tried to contact them online to file a complaint. Online was a real sad experience. I wasn't prepared for someone in Mexico, and I don't speak Spanish. HD! Joke!

Special Ordered a washer/dryer. After waiting over 3 months... First attempt... driver said wrong item on truck. Turns out he couldn't even read a label! It was on truck and he was supposed to come back the same day with it. He never did. Rescheduled... after NUMEROUS calls and HOURS later. 4 days later... now driver supposedly can't deliver due to a "personal issue".
Home Depot customer service actually said "good luck" and that was it. They said they had no control as they do not do their own deliveries. It is handled by the appliance company who hires the cheapest they can find and have no backup. So we tied up 2 entire days and now rescheduled again. No way to do business. Cancel again and I will be cancelling order and wanting my money back!

I have purchased all over their stores. I have renovated a kitchen (returned refrigerators that didn't fit the spot), puchased overhead lamps, bulbs, garden soil, plants, fountain pumps, artificial Christmas trees, outside patio pillows, batteries. I have always found their staff helpful and with a smile. I've even purchased window treatments, outdoor grills... even paint and nails. Just like an old fashioned General Store, only bigger.

After hurricane harvey we bought a new washer and dryer amongst other things at Home Depot at the league City address. We bought a Maytag washer that lasted 3 years. We bought the xtended warranty. The first week of June Maytag made an appointment for June 11th between 8-12. Never called and did not show up. Stayed on the phone to Home Depot for 32 minutes just to finally hear that they would be coming sometime today. Who knows when are if they really will. No courtesy phone call or anything. WOW. NOT my idea of how to do business. BAD taste in my mouth now.

Sadly I keep experiencing defective items. Recently the $294 Krauss faucets came defective. My plumber spent an extra hour jury-rigging a faucet that was sent without proper parts! Krauss offered to mail them but that would mean I pay a second service charge and be weeks without kitchen sinks. It took me 14 calls and booking three weeks out to get a plumber in my area so there was no waiting for Krauss to rectify the error. Being an hour away from the Home Depot, returning and buying whatever they had in stock wasn't an option. The plumber said in all his years he never had an installation issue with supply line washers like this Krauss product.

Online order place two months back for an appliance which was scheduled for delivery on 6/16 between 3-7pm. Absolutely no delivery and no update. Customer service office closed at 4pm so I called for an update the next morning. Was informed that the warehouse wasn't even aware of my scheduled delivery and asked to reschedule. Wow! So not only did I take the day off( required to be home for the delivery) but my installer was also waiting. Now we get to do this all over again the following week(won't hold my breath). 1. Why does it take 2 months for delivery ( same issue with my stove)
2. How are you not aware of the delivery date.
Most definitely will not ordering from HD again unless I can pick it up myself.

I'm a pro contractor. I ordered 75W LED bulbs from Home Depot online but I was sent 100W which were too bright and unusable. Both the store and corporate said I had to return the items to a store myself though it was their vendor who screwed up, delaying my project and embarrassing my small business. I then ordered the same items from...(Prime)... where I'll get the items sooner and have to spend far less time and effort if there is an error with shipment.

I have left numerous reviews on my local Home Depot store on Yelp as well as sending complaints to corporate, complaining for years about their horrible customer service. Nothing has changed. Home Depot does not care about their customers.

Call to East Haven Home Depot four times this morning to ask a question whether they provide free delivery of appliances twice I was put on hold and twice I would talk to someone who eventually hung up or didn't answer. So far I've wasted 20 minutes of my time to ask a simple question if this is how they do business I don't wanna do business with them here. I'm 78 years old I'm legally blind so I can't go on the website and read every detail and they have her in there it seems that talking to a human person is impossible. If this is how they work, I don't wanna work with them. I'll buy my appliance at Lowe's or I know that they have free delivery appliances.

My favorite store other than all my girlie shopping -- the best policies and employee attitude I have ever seen. Several years ago I wanted to report a rude employee and realized the better action was to call in and give a pat on the back to the helpful ones -- so my call-in program began and I have called many times, so much so that I began noticing even more employees became even more helpful -- word gets around. Did you know each one gets almost $17 on the Homer $50 badge when you call in? Love it that I can bring my dog! They even let me bring back several dead plants I didn't have a receipt for -- I mentioned it in passing and they OFFERED! Didn't even have to ask! And if you're looking for a contractor, you can get some leads. They are just wonderful.

Home Depot is outfitting our new kitchen - flooring, cabinets, appliances, paint, floorboards, you-name-it. There is already evidence of HD all over the house and yard. The gal who designed our cabinet layouts in the San Diego Genesee store, Jennifer, is Specialty Dept. Supervisor. I was so impressed with her knowledge & personality! She knew more than my guy; he was really impressed, too. He goes there 7+ times a week. Really. Never a problem with this store yet. Yes, at least 7 times a week.

Over a month ago, purchased a Maytag dishwasher from Home Depot. At the time of the first delivery, they broke a valve and flooded my kitchen. During the second delivery, two weeks later, the dishwasher was so badly damaged in the box that it's door wouldn't open. Now I understand that problems happen, but The Depot refused to accommodate us in any fashion. Not even to allow us to request a delivery time, and forget asking about a reduced price on the delivery. Apparently, after asking around, this is business as usual for them. Do yourself a favor and buy your next household appliance from an appliance store.

I should have given zero star for Home Depot online delivery. Customer service persons are pathetic, have no control on online service. The delivery man delivers the item and customer service person have no idea where the product is?
I ordered a bed, they scheduled evening time, however, bed was delivered in the morning without any notification. I was lucky that no one picked our item from our door step.
Very very poor service. Never go for online delivery.