BJ W.

For years, these guys are good at getting you to buy what you don't need, but they are even better at accepting returns for products that have legitimate returns (wrong size, fit, color, broken, not as pictured, etc.). A model for on line shopping.

I have purchased all over their stores. I have renovated a kitchen (returned refrigerators that didn't fit the spot), puchased overhead lamps, bulbs, garden soil, plants, fountain pumps, artificial Christmas trees, outside patio pillows, batteries. I have always found their staff helpful and with a smile. I've even purchased window treatments, outdoor grills... even paint and nails. Just like an old fashioned General Store, only bigger.

These guys are quick, and courteous on returns (plus they pay the return shipping).

They have a deal a day and you never realized you wanted to shop so much. But, I only go to them when I need something. They are excellent on accepting returns as fit can change with all their companies.

Pay a restocking fee. One of the first companies to introduce, and they haven't given it up yet. I shop in the store when I need supplies (obviously that don't need returning), but it is the stupidest and most disrespectful practices towards customers ever. Go elsewhere for your electronic needs or appliances.

Use to order from nomorerack.com, and had no problems. Often it was my own fault for thinking products were bigger than they were, but they were good about refunds and returns. Haven't ordered in a while, but received e-mail notices daily.

Now they have changed their name... after reading reviews on this site, maybe they thought the name change would bring them a whole new image.

I tried to log in using my nomorerack.com e-mail and password, I received a notice that my account was deactivated and to contact support. Then I tried to register as a new user all under the Choxi site. It popped back that someone already had that user name (heck it's my e-mail address). I told them I forgot my password (thinking they would just reset it). Well they did. I tried to use the new one and it again said my account was deactivated and contact nomorerack support (not Choxi, but nomore rack). I did. Their response:
"We apologize for the inconvenience regarding restricted access to your account. At Choxi, the security of our customers is a top priority. For this reason, we may lock accounts in order to ensure that they remain secure. We hope you understand." They then asked me to contact their help desk. Which is what I did to begin with.
Their next response was, "We do apologize for the inconvenience. After further review the issue is being caused by the transaction processing that many on line companies are now moving towards. With Nomorerack.com our current official areas are USA. In an effort to ensure that only these areas are available for orders, the transaction processor confirms the IP Address at time of order and if it resides outside of USA, it will cause the order to be incomplete and the account be blocked as a safety feature. As this is an automated process that has recently been added (like many others also moving to such a process), we are unable to process any orders until the area you are placing orders from, becomes active. Even though you are ordering for a USA shipment, the process is taking your out of country IP Address to determine the order ability.

Unfortunately at this time, unless the order is placed from within the active areas, we are not able to complete the orders. I have asked our tech team for a way around this new implementation and if anything can be adjusted, I will be sure to get back to you on this. Once back in the USA, you will be able to access your account for placing orders."

I have never heard such nonsense. Since when did my rather RED state leave the contiguious 48? I do a LOT of ordering on line and have never had this problem. I keep getting notices that there is stuff in my cart, but I can't empty the cart by checking out because I can't sign in.

My final e-mail requested they drop me from all forms of e-mail notices, reminders, solicitations, and delete, deactivate, never contact me again via my account. If this is what the transitioning is doing to their client list, maybe there is a reason for this name change.

Go there no more, and shop else where. I feel like I've been caught in a technological loop, you know, whose on first?

Amazon.com is my go to site when I've looked everywhere else. They also rate themselves aggressively so they maynot respond to sitejabber. They are good at customer service and work hard to rectify problems. It takes a while to find out how to contact them, but once you figure it out, you are good to go. All my shipments are quick and I've not had to send anything back. I had a easy time cancelling a subscribe and save (which is automatic shipments). My dogs loved a special treat and it was ONLY available on amazon.com. By finally placing it on subscribe and save I knew I'd have it. My first furbuddy died in February 2013 and my second November 2014, thus I had no need of this special treat shipping again. My new pup is not into treats. Amazon was more than understanding about cancelling any future orders. I just remembered they overbilled me once on these treats and were quick to just cancel the bill and have the vendor fix the site with the incorrect price. They are a hard company to beat whether they make any money or not. They keep the customer front and center.

Harry and David purchased my favorite orange and grapefruit company, Cushman's. I have been a customer for years (used them for my corporate clients as well as personal friends and family). This acquisition seems to have been flawless. They sent my prior gift list with no problem and remembered that I wanted shipments from the west coast for my receipients. Best to order when they offer free shipping (usually the third week of December) as products are heavy. But customer service is absolutely wonderful and they work with loyal customers to give the best value possible. After all these years I'm still here and hope they follow Cushman's reputation to keep customers satisfied. My gifts should start being delivered mid to end of January.

This site is interesting as I'm not sure how much of what they do is as a middleman. Everything arrived on time, but in different shipments. The personalized Christmas ornament that really impressed me was from Nancy DeYong Studio Inc (Normal, Ill). I had just rescured a new pup and I never expected to have the ornament in time for the holidays, but I would be happy if it arrived shortly after Christmas but before I took my tree down. This little dog needed a home, and I needed a new companion. The ornaments for all my previous dogs were prominent on my tree. Ms. DeYoung's beautiful hand decorated ornament arrived Christmas eve and brought tears to my eyes. I quickly sent her a personal "thank you" e-mail. I applaude In The Company of Dogs for having wonderful suppliers. Everything else arrived prior to Christmas eve.

Looking for a sight for the book lovers on your list, this is it. Ordering was easy and swift. Shipping can be expensive as it is with most sights so make sure you order enough to make it worth your while. All gifts arrived as expected well in time for the holidays.

I wished I had checked these reviews before I ordered. They seemed to have unusual and funky gifts. There were numerous popups on my screen that led me to actually view their sight. I placed an order for 6 items well before Christmas (I think it was December 13). After the order processed on screen a note "About Zulily" appears. It states they have no stock, rather items are shipped from vendors to them for inspection and reshipping to the customer. I thought I was cutting out the middleman by ordering on line. If I had known this I would not have purchased. While all items showed initially on stock, this method of fulfillment placed all my items to be received in the new year. Not again. I'm sure returning anything would have been a nightmare.