Home Depot

Order an item online and it was never delivered. When I called the customer service (which is automated attendant hell). They told me they could not figure out the issue but would have freight company call me, which they did. When they called, it was from wrong state, Home Depot had tagged order to wrong store, thus the issue. So the freight company could not help.
Back to the Customer Service line, another 15 minutes of waiting to be told to assist me they have now canceled my order, but I can go back online and order again. I refused and asked to do it over the phone to insure it was set up correctly this time. After providing all my information again, service person told me the item is now discontinued but I could select something else. At this point I gave up knowing their goal was not to help. I can see the item online, but now told it was discontinued.
They always find a way to not-perform.

We spent a lot of money at home depot, we flip houses so talking about thousand and thousand. We moved to a new home and bought all appliances there. First route of order, the delivery keeps on getting delayed, and delayed. We don't get our appliances 2 months later and not a single person called about the delay. I waited all day for the delivery and only found out it was delayed when I called them. For the washer and dryer, it took them 1.5 month to deliver. To make matter worst, the doors opens in the wrong side(this is a service that the sales associate suppose to ask us which side of the doors we need, but they didn't). I called them and they said its not their problem any more, they are my appliances now and I have to deal with them. Will not go here anymore, I don't think they want any more business, they have enough already.

I worked part time at Home Depot in Wisconsin Rapids, WI. I am retired and only wanted to work about 24 hrs a week. But, I did not want to work more that 6 hrs on any given day. I was told by my supervisor that I HAD to work an 8 hr. Shift at least one time a week. I worked there about 3 months and they starting putting me on the schedule for not 1 but 2 shifts a week that were 8 hrs. Each. I never missed a day in my short 3 months there and did a very good job for them. You would think as much as HD needed good help they would see PART TIME is part time. Gary B.

I purchase a brand-new refrigerator from Home Depot. Within a few weeks, the fridge stooped working. There was ice buildup on a freezer panel. I called them and at first they were trying to sell me a service contract - eventually, they agreed to send a repair person. When the repair person came - he said he had done the same repairs on several fridges. He also said all the stores selling these fridges should really stop and do a recall. The fridge worked for a few more months and is giving another major problem. I called Home Depot again and they said they would not repair it but can give me a $500 gift card to buy another brand new fridge - even though I just purchased a brand new fridge from them. I would not purchase any appliances from Home Depot to begin with.

Placed an order, then cancelled one hour later in order to add two more items to have all on one order. They messed up so badly that they charged me three times for an item I only received once and when I refused to take the item when the truck arrived, they kept sending it to my home on three different occasions. Finally they just dropped it off in my open garage refusing to take it unless I had a proper UPS slip. Three calls later to a tune of 3 hours in total on the phone it is still not resolved. A month has almost gone by and I still have no credit. This is it for ordering from Home Depot.

I just turned 83 years young and decided my gas powered chainsaw is too heavy for me to use(I weight 114 lbs and 5 ft tall) so I took a chance on the 14 inch chainsaw and I love it! It is light weight and does a great job so no tree is safe now. It has plenty of power to cut even 6 inch trees (so far that is as big as I have cut).

Didn't receive my items on an online order, there was clear proof it was simply not delivered. I was assured by the customer service representative if I did not receive them in a week I would receive a refund. I patiently waited a week and after not receiving the items I contacted them again for a refund. The new representative, Logan, said they do not refund on items not delivered. He refused to honor what the previous rep said, and refused to transfer me to a supervisor, basically told me I was SOL with no recourse. I have never dealt with a supposedly legitimate company that refuses refunds on items not delivered. Is that not literally theft? I will NEVER shop at home depot again. It would be more reliable to buy things out of a stranger's garage.

I was in 2 different Home Depots last week, both stores, Port Richey and Holiday, FL, had numerous people in the stores not wearing any masks. When I asked the person at the door why they were not enforcing the county health departments mandatory mask policy they told me they can only offer them a mask but cannot make them wear one. That is ridiculous, they will kick you out if you come in without your shirt or shoes, because that is a county policy but not when it could effect the health of one of their employees are customers!
I am done with HD, not only do they not care about peoples health every time I go there they are out of stock on at least 1 item I went for. I am a property manager and spend a considerable amount of money every year and I am going to spend it where I feel the store is watching out for me.

Bought a mantel shelf for my fireplace, I received the package a week later and when I opened the huge and heavy box I came across to a cracked and scratched corner of the mantel shelf, no screws and no touch up paint as mentioned in the instructions. Called customer service and the only 2 options they gave me was to take back the mantel to a home Depot store for a refund ( not full amount paid) or she could do it online for me and it would take 5 or 6 weeks to get the money back. I asked if I had another option as this 2 didn't work for me. After 42 minutes on the phone all they offered was 15 dollars back from the a mount paid and a phone number to contact vendor to ask for touch up paint. When you buy something new and pay for it you expect to get what you asked for, not A scratched item. The least they could have done was to offer to exchange it for a good one. People you should care more about your customers.

Went to Home depot store on S. Broadway, Edmond, Oklahoma to purchase a chain saw. Since the saws had lock and key I went to customer service to ask for help. Two cashiers were chatting and waited for a minute till they finished personal chat and then one asked what did I need, I replied need someone to help with getting the chain saw unlock. I heard she paged assistance at ail 49 and waited for 15 minutes no one showed up, I went back to the desk and told them "I guess you folks don't want to sell items". I went to Low's and bought the chain saw.

Design process great with Marilyn at S. Brunswick Home Depot, thats where it ends. After partial install and contractor claiming he doesn't know how to finish installing legs for countertop and not responsible for fixing refrigerator mis-alignment, many complaint calls later another installer did fix the leg issues, but nothing else. Now 2 month later, still not completed and they dropped the ball yet again! Terrible communication between staff and contractors, no help from manger either> I will never use them for installation again!