Home Depot

Ordered my new washer online. NOBODY tells you they wont install it unless you buy THEIR new washer hose. Even if you have a brand new hose. NOBODY asks you, or tells you that they will not remove your old washer from a pedestal OR place your new one on it. So here I am sitting, a single 50 year old woman, with a washer that is not connected and no family closer than 2 hours one way. Had been waiting for this thing a week (their delivery options are also outrageous...) and still can't do anything with it. Now another $100, maybe more, to have someone else come put it together...

Always fast and friendly service. Great experience in all departments. I've been doing some home repairs on my house and the help I've received from the home Depot team have made things so much easier

This time the Home Depot delivered and installed (plugged in) an electric range and it's dented inside the lower drawer. It looks like they dropped it on the steps or something.

Last week, the dented a 2-in-1 washer and dryer combo.

I was very disappointed with Home Depot Installation Services for windows. We were told directly that the installers would appear in Home Depot shirts with HD badges and were HD employees. Instead some non-english speaking guys came without masks. When they were done, HD insisted upon final payment even before scheduling inspection. They failed to schedule the inspection until after the permit expired and then only in response to a bad review. The Installation Manager, Craig, made excuse after excuse and became rude and insulting, belittling me because of my small company before leaving. I will never trust Home Depot to tell me the truth or provide what is promised again.

First off, I can't count how many times I've gone to HomeDepot and they either didn't have it or have it in stock. Prices on the Canadian side are far higher than the US but then what's new. The products are fewer with fewer makes and models so this doesn't make it good here but better in the US. Prices, high to average with damned little ever on sale unless its time to get rid of something or its become redundant. Its a convenience, local for most people to go and shop but the prices are higher than I find online so I'll not say its a bad place to shop but I can't count how many times I have gone there and left with nothing. Out of Stock

While most customers are wearing masks I am troubled by the number without masks in the Forest Park OH location. I believe it is the obligation of Home Depot to protect their employees and customers from the those who choose to put others at risk. I recommend they post someone at the door to enforce their rule that "masks are obligatory".
We all deserve to maintain our health, Home Depot does not seem to have the will to support this premise.

I ordered a Kohler Toilet on June 13. I chose to have the product shipped to the store to save the shipping fee. The website stated that orders are delivered within 7-10 days. Today is June 26 and the Home Depot on Powell in Nashville cannot tell me where the toilet is. I have visited the store 6 times seeking information. I had to cancel the service call from the Plumbing Company. According to HD Online my product was received by the store on June 23 at 6 pm. The store states that they never received the product and can't tell me where it is. The store manager tells me that it takes 3-5 days after receiving the shipment before it is unloaded. Presently they are running about 5 days and have 5 trailers to unload. They can't unload because the receiving area is full of merchandise. I finally found an excellent service desk person, Kristine, who spent 20 minutes looking for the toilet but without success. Don't order online from HD. Even the management admits they have problems.

I have mixed reviews about Home Depot. First ordering online is very convenient. It's the easiest way to find everything you need. Now in store shopping is totally different. Some locations the further out you go have everything but the stores local by me are a mess. Everything half gone or picked through. But in every home depot I have been to customer service has been excellent.

My Granddaughter Saw this rug and said, "This is just right".
We were browsing the carpeting department. Our granddaughter went behind another display. When we got there this is what we saw. She was so cute; I took this picture. The sample was indeed extra soft.

I purchased a new kitchen through Home Depot. I spent close to $48,000.00 and as soon as they took the payment everything went down hill fast. The orders were messed up and didn't get delivered when they were supposed to. The quality of work is absolutely worthless. My $48,000.00 kitchen is falling apart. Store management can only do so much. I call corporate and am told that I have to deal with the store manager. My kitchen project was completed second week of July ( with tons of frustrating issues thanks to Home Depot) it is now October and my kitchen is falling apart. Please if you think of remodeling your home do yourself a favor and do not use Home Depot.

Opened an account and tried to purchase a 4 wheel cart for 99.00 i found it at my location when i first looked
But had to open an account and log in. Thats where the trouble began after i login to my account the cart was no longer in stock but at first it was, so i was going to pick up then it was not. Well after looking around at nearby stores they all at first said they had it but then i could not get it deliverer in few days the dates were Sept 16- Sept 23

So guess what i found the exact cart for same price with free delivery on you guessed it Amazon. You people might want to take a lesson in delivery methods from Amazon. Delivery on Sept 13. You might want to think about working on your web site and make it work better Huh..

The sales manager is an $#*!, $#*!ing bastard. We have singed an agreement and opened an home account to replace our roof. After 4 weeks they found out that there is some issue with the pricing and he didn't even call us to explain the problem, without our consent, without talking to us, he cancelled the agreement, we had to go to Union city home depot ask came to know that this $#*!ing mother$#*!er sales manager cancelled our agreement. Don't waste your time. Don't let any home depot person come near your house.