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John G.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Art & Design

Member since August 2015

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1 Review by John

I placed an order for almost $1,000 for ScanCafe to process 35 mm slides for me into jpg files. Overall, the processing of individual slides was generally fine, but satisfaction ended there.
1. jpgs from individual trips, some decades ago, were no longer in the same chronological order even though they had been carefully bundled when mailed to Scan.
2. All the jpg files later disappeared from all four discs! When I called ScanCafe, I was just told that your order is over 60 days old and there is nothing we can do. The customer rep was well trained in how not to be helpful at all.
3. Slides that had been orderly in inconvenient slide trays are now a mess. It is difficult to describe my sense of loss caused by this indifferent company. Use someone else.

Since I posted my comments, a senior person from ScanCafe contacted me. They have since corrected the problems they could.

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