The first of the year a new service contract went into effect at my mother's condominium complex. I called to order the equipment for her. After waiting 25 minutes on hold, a customer service rep told me the equipment would be shipped out. She was suppose to receive a TV box, modem, and wireless router. All she got was a TV box and router. No modem. Once again I called customer service. On hold again. Explained the situation to the customer service rep. Modem was suppose to arrive in 5 to 7 working days. Never showed up. Called again. Was told there was no record of the previous call. Once again was told the modem would arrive in 2 to 3 days. NEXT DAY, box arrived with another ROUTER! No modem. Called today, and customer service rep NICK, said a technician would deliver the modem tonight between 5 and 6pm. We'll see.
UPDATE: Spectrum tech arrived at 5:50 pm., with modem, and set it up. Took about an hour. Went home and poured myself a double.