Home Depot

I had ordered a dishwasher 3 weeks ago and had it scheduled to be delivered today between 7:00-11:00, took the day off and had an electrician scheduled to arrive this afternoon to install it. At 2:30 I got a voicemail letting me know they rescheduled the delivery for 10 days later! Ow I am trying to call their 1-800 number and needless to say it is impossible to get hold of anyone. I will NEVER order an appliance from Home Depot again. Horrible customer service.

We are in the process of an entire remodel of our kitchen including cabinets, appliances, flooring and countertops. We had a wonderful experience with the kitchen designer at Home Depot and because he was so professional and knowledgeable, we chose Home Depot over 2 other places we had obtained estimates. Unfortunately our experience with their installers has been horrible. We ended up firing the installers and hiring our own contractor to do the installation.

Cabinets were ordered on 5-30-17, it is now 7-18-17 and the cabinets are still not installed, they have been sitting in my dining room for 12 days now, we pushed off the appliance delivery until today anticipating the project managers incompetence and we still didn't have an install date as of this morning.

As they say, buyer beware!

I ordered a 38 in. X 81 in. Glass Sliding Barn Door with Hardware Kit by Pinecroft on July 24. Order was processed on July 25. The item was supposed to be delivered to the Lake Worth store today. System still shows it being delivered today. CSR told me to wait another day or 2. I suggested he find out from the shipper where my order was. He came back and told me that the shipper indicated it will not be in Lake Worth until Wed. Of next week. I expressed my unhappiness with that and requested I would like to speak to a supervisor. 50 minutes later while he is transferring me, we get disconnected. I waited for 90 minutes to see if anyone would actually call me back. NOTHING. I am now on hold with another rep that is telling me the lines are really busy and they have no idea how long it will take to get a manager. I should have bought this from Amazon. Three and a half weeks to get an item? Not one apology yet either. Totally annoyed!

I ordered some hand tools online. I received an email to drive to another town for pickup. Arrived and they said sorry the arrival date was moved back. I received an email to pick it up! I also ordered a counter top. It was supposed to arrive a few days ago. They finally updated the arrival status and moved it out another two weeks. They seriously need to address these issues!

Ordered a colored shower pan, took twice as long to get it as they said, when it came in, no one called me - ever! Had to just check in person every couple of days. Being on hold on the phone was ridiculous! Bought a kitchen sink, it cracked after 5 mos. Had to buy another, it cracked after 2 weeks. Home Depot said return it to the mfgr. No help. Even didn't believe that I didn't cause the cracks. Turns out on line hundreds of these sinks have cracked. HD still sells them.

I pass my store credit to my son with pin number, but he can not use it in Home Depot because its policy. Since then, I do not want shopping with Home Depot. The price in Walmart, local stores and online is even better.

Well, we bought a 5.0 cf deep freezer on sale about a week ago. Got it to the house and finally brought it into the basement today and took it out of the box. It went from the store to the van, then it was in the van all week, still in the box, until I finally got up the energy to unload and install. Guess what. The thing is damaged. It looks exactly like a corner got crushed by stacking and moving it around the floor with a fork lift. I just looked at their website, and they have a policy that totally gets them off the hook for this damaged item. I was apparently supposed to inspect it within 48 hours of purchase. So, now I am just hoping the darn seal still works because there's really no point in trying to return it now. NOT a happy customer. Ugh. Not happy at ALL.

Do not order appliances here if you actually want appliances. Look, I know everywhere is having shortages, especially on freezers. But I purchased a dishwasher and oven back in June, and still don't have them. I think I am now on my 6th delivery date. At one point, I even had to purchase a different, more expensive oven as I was told (2-3 months after purchase) the other was no longer available, ever. Well apparently this one isn't either. My newest delivery date is November 20th. More than 5 months after purchase, and has Home Depot tried to make any amends? Nope, they just sit on my cash using it while I have nothing. Not one apology and their phone system is terrible. At least if I'd gone to a smaller business, they would care about my business, and give me real answers and real delivery dates.

After spending $30,000.00 they stuck me with a washing machine we are very unhappy with. Just FYI if you buy any appliance from Home Depot you only have 48 hours to return it for any reason! We bought a Samsung washing machine from them and we hate it! The wash cycles are over an hour,. The clothes come out dirty and with soap residue on them, and overall would like to exchange this for anything else. Beware of buying any top loader washer without an agitator. The mechanical action, very important element to get clothes clean, is minimal. I believe this is why the wash cycles are so long as with diminished mechanical action the try to make up for this by adding a lot of extra time to the wash cycle. Also you have no control over the water levels so often the clothes are not completely covers by the water level. My advice is do not buy a Samsung top loading washing machine and think twice before buying any appliance from Home Depot!

I bought and paid for with cash, a new freezer from Home Depot in Marble Falls. TX, on 6/15/2020. With a promise of delivery by 1st week in July. Two days before delivery date I was told its now 2 months before I may get it. I could have used that money for a lot of other things. I keep being told it was not Home Depots Fault... Well Thats Bull! They took my cash and promised a delivery and now They postponed it. Its Home Depots Fault!

I have placed two major orders from Home Depot this year. Both times, they promised a certain delivery date and then reneged at the last minute. And I had spent hours on the phone with them trying to determine when my order would arrive. Their customer service is garbage. I just canceled my second major order yesterday when they failed to deliver my product and ordered it from another company instead.

Please avoid Home Depot like the plague.

I ordered and had a dishwasher delivered on a Tuesday of August. I was told not to unbox or touch said dishwasher as it would no longer be under warranty if I did. I never touched the box as it sat in my dining room for an entire week. Once two installers came to my house the following monday to install my dishwasher, they noticed dents on the front and reported it right away. Home Depot is now saying that they will not accept the dishwasher or allow me to return the dishwasher. Why? I have no idea. I am currently seeking legal advice.

I bought some windows at home depot back in October. Toke several months to arrive. They used sub contractors to install the windows. This company did such a bad job installing the windows. There is aire filtration in al of them even after they come and fix them. I'm still waiting for them to come back and see what's wrong. I even reported them to the BBB but no help. Please make sure you save your self some headache and money and buy someplace else. The worst company ever. They used third party companies and they don't want to take any responsibility for them. Bad business