I use this shop more than a year. During this time he became the number one for me, relegating Ali, BG and other Chinese stores. Why is that? Low prices, great discounts and a large number of high-quality branded goods. I also want to note the site's usability. Once contact had to support the delay of goods. The answer is very fast and the next day decided my problem. I am satisfied with this shop. Thank Gearbeast
I have purchased several items from Gearbest.com. They sell you on items they don't have in stock or pre sell them without you knowing. It could take several months before you receive it. Meanwhile they have your money and it is a hassle getting it back.
Another problem is customer service should have more native english speakers to handle Americans. Communication is dicey.
A really good store. Customer support at the highest level. Service during shopping is amazing. Every problem solved in a few moments. High quality toears, safe, cheap and with fast delivery. I recommend it to everyone. There is nothing to risk in uncertain stores. It is worth buying from a reliable seller. I recommend Gear Best!
I'm very pleased with my shopping from this site. Everything is always sent in time and arrives quickly to me. The goods are original and well packed.
I recommend friends and colleagues shopping from here and I will continue to do so. Thanks to the whole team, it is a pleasure to work together
These stupid idiots won't send me my product at all and they sent me an email stating they needed more information including my utility bills and a picture of a credit card i used via paypal. They got paid and now they won't even ship my product. I am filing a complaint with my local authorities as this has become an obvious SCAM!
Dear Iris,
Thank you, we always welcome feedback from our valued customers.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Could you please tell us your FULL order number so that we can offer you a solution?
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Gearbest.com
I made more than 30 orders in the store. Always the goods were of excellent quality and delivery on time. On most goods, prices are lower than those of competitors. One of my orders is a Xiaomi Smart LED Desk Lamp, very bright with a color temperature adjustment and with control from a smartphone.
I needed a new smartphone and I received the newsletter from Gearbest about sales on Xiaomi devices. It was the first time that I bought on this shop. I buy from Italy, so I was a bit hesitant because of the distance and shipment time. But price was so cheap, so I bought my Redmi Note 4. Even if it was Christmas period, my parcel arrived according to estimated time. The parcel was not damaged, the smartphone works very well, I adore it! They supported me when I asked about shipment, really kind. I made other 6 orders in 3 weeks, I really love to buy from them. Prices are too convenient and I love Xiaomi products! I hope this review will encourage people, especially from Italy, who are not so convinced to buy from China.
The best website to buy technology online! Simple deliveries to Portugal, even today without any shipping problem. Whenever there was a problem with the sending, they assumed the responsibility and refunded the payment. The articles arrived always well packaged and intact. Shipping to Portugal takes about 1 month. Highly recommend! Enjoy and good deals!
Gearbest is awesome!
No shipping fee!
Great customer service!
Fast delivery and multiple services option like tracked shipping!
Warranty!
Refund Service!
I love this website and I want to recommend it to anyone new to online shopping, it's very easy to use:)
I recently ordered a bunch of drones and they all arrived undamaged!
Order# W**************
I have tried several online shop, but after a few order I can confirm that Gearbest is the best one. Shipping is fast especially from local warehouses, and the point system is great, actually it is worth it because the points can make a great discount on the product what you are looking for.
I wouldn't recommend buying anything from Gearbest, I had a very bad experience from Gear Best, I ordered an electronic item 2 and half months back, they neither delivered the item nor compensating it. And always customers has to follow up the things, the service guys also never care about anything. GB is the worst consumer.
Dear VENKAT,
Thank you for your comment.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.
Please send us any queries you have via our Support Center.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you soon,
Best regards,
Gearbest Customer Service Center
The Gearbest store is wonderful because it has many low prices and still has a first-rate support team that has respect and a lot of attention with its customers. An example of this was the case recently occurred by some Brazilians who had their deliveries delayed, caused by a strike of the Tax Auditors in Brazil. Shortly after it was confirmed that there would be a strike, the Gearbest team took full care to inform their customers about the undesirable event, making it clear that delays were caused by reasons beyond Gearbest's control. But the team has always been helpful in making it clear about the facts and has positioned itself to remove any doubts about the services provided; trying to seek the best satisfaction of the customer, but always with honesty and professionalism to its customers.
I have purchased several goods from this site and all of them were accurately described and of good quality. The customer service is fast and provided excellent solutions to the problems that occurred. The shipping costs are very low or non existing and the shipping time is very swift. I would definitely recommend it
Overall the experience was really good! Packaged well but at the same time not over packaged with multiple boxes or anything like that. The product was on discount but even without that it was relatively cheap to competitors! Quality of the unit is good too:)
Really, nothing bad that I can say about them!
Gearbest is just amazing for me. I check on it every day as they have a ton of fantastic deals and giveaways. I have been using their services for about 2 years and I had problems with very few items. For those I got a quick refund on every occasion. I love this site!
I bought some products with Gearbest. The products purchased have good quality / price ratios and in the future I will buy again through this site, but I have encountered some problems such as delivery times a bit higher than other sites and often the lack of traceability for most of the transport period.
Once I had to cancel an order because shipping times were getting too long without being informed, but I immediately received a refund. Therefore I recommend this site for the good quality of the products offered at competitive prices and in some cases at exceptional prices (occasionally there are super deals!) even if you need some patience to receive the goods.
I ordered two products from gearbest and I am waiting for four more.
I am very happy with these two that I got. First was USB 2 in 1, excellent item for low price. Second was headphones that have better quality than in my country and it's half of the price here.
Very happy with service, hope they will continue with good work.
Gearbest is one off The best e-commerce in the world. Very nice support for problem. The best site with low-cost products I've ever found. It's been a year since I bought from this site and I've never had any problems. Chat support is quick and functional.
Being based in Germany I order quite a lot products (especially electronic equipment) from Chinese sellers. From Gearbest alone I received around 20 deliveries. So far I am fully happy with their services.
- Delivery to Germany is quite fast compared to other stores - It usually takes around 2 weeks.
- The quality of the delivered products has always met my expectations
- Prices are very good especially as there are many flashsales and coupon options available
Overall I can highly recommend this store.
I've been using Gearbest.com for quite some time, and I'm pretty satisfied with this store. The customer support it's great and is always available to solve the problems, in a very fast and always with good sympathy. I recommend buying in this store.
Order number: **************557.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Gearbest has a rating of 4.2 stars from 10,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
Dear William,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
Could you please tell us your ticket number so that we can offer you a solution?
Thank you for your time.
Gearbest.com