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Gearbest
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Gearbest

gearbest.com
Belarus
1 review
0 helpful votes
Follow Nix T.
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Good store
November 8, 2015

I use this shop more than a year. During this time he became the number one for me, relegating Ali, BG and other Chinese stores. Why is that? Low prices, great discounts and a large number of high-quality branded goods. I also want to note the site's usability. Once contact had to support the delay of goods. The answer is very fast and the next day decided my problem. I am satisfied with this shop. Thank Gearbeast

Date of experience: November 8, 2015
California
2 reviews
1 helpful vote
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I have purchased several items from Gearbest.com. They sell you on items they don't have in stock or pre sell them without you knowing. It could take several months before you receive it. Meanwhile they have your money and it is a hassle getting it back.

Another problem is customer service should have more native english speakers to handle Americans. Communication is dicey.

Date of experience: November 5, 2015
Lily L. Gearbest Rep
over a year old

Dear William,

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.

Could you please tell us your ticket number so that we can offer you a solution?

Thank you for your time.

Gearbest.com

Poland
1 review
0 helpful votes
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A really good store!
January 24, 2019

A really good store. Customer support at the highest level. Service during shopping is amazing. Every problem solved in a few moments. High quality toears, safe, cheap and with fast delivery. I recommend it to everyone. There is nothing to risk in uncertain stores. It is worth buying from a reliable seller. I recommend Gear Best!

Date of experience: August 10, 2017
Bulgaria
1 review
0 helpful votes
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I'm very pleased with my shopping from Gearbest
February 20, 2018

I'm very pleased with my shopping from this site. Everything is always sent in time and arrives quickly to me. The goods are original and well packed.
I recommend friends and colleagues shopping from here and I will continue to do so. Thanks to the whole team, it is a pleasure to work together

Date of experience: February 20, 2018
New York
1 review
1 helpful vote
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GEARBEST SUCKS!
January 8, 2016

These stupid idiots won't send me my product at all and they sent me an email stating they needed more information including my utility bills and a picture of a credit card i used via paypal. They got paid and now they won't even ship my product. I am filing a complaint with my local authorities as this has become an obvious SCAM!

Date of experience: January 8, 2016
Lily L. Gearbest Rep
over a year old

Dear Iris,

Thank you, we always welcome feedback from our valued customers.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Could you please tell us your FULL order number so that we can offer you a solution?
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

Gearbest.com

RU
2 reviews
0 helpful votes
Follow Aleksey F.
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I made more than 30 orders in the store. Always the goods were of excellent quality and delivery on time. On most goods, prices are lower than those of competitors. One of my orders is a Xiaomi Smart LED Desk Lamp, very bright with a color temperature adjustment and with control from a smartphone.

Date of experience: April 30, 2017
Italy
1 review
1 helpful vote
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Gearbest and Xiaomi experience
January 26, 2018

I needed a new smartphone and I received the newsletter from Gearbest about sales on Xiaomi devices. It was the first time that I bought on this shop. I buy from Italy, so I was a bit hesitant because of the distance and shipment time. But price was so cheap, so I bought my Redmi Note 4. Even if it was Christmas period, my parcel arrived according to estimated time. The parcel was not damaged, the smartphone works very well, I adore it! They supported me when I asked about shipment, really kind. I made other 6 orders in 3 weeks, I really love to buy from them. Prices are too convenient and I love Xiaomi products! I hope this review will encourage people, especially from Italy, who are not so convinced to buy from China.

Date of experience: January 26, 2018
Portugal
1 review
0 helpful votes
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Highly recommend!
October 14, 2017

The best website to buy technology online! Simple deliveries to Portugal, even today without any shipping problem. Whenever there was a problem with the sending, they assumed the responsibility and refunded the payment. The articles arrived always well packaged and intact. Shipping to Portugal takes about 1 month. Highly recommend! Enjoy and good deals!

Date of experience: October 14, 2017
Canada
2 reviews
2 helpful votes
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Deals, low prices and many items!
April 5, 2019

Gearbest is awesome!
No shipping fee!
Great customer service!
Fast delivery and multiple services option like tracked shipping!
Warranty!
Refund Service!

I love this website and I want to recommend it to anyone new to online shopping, it's very easy to use:)

I recently ordered a bunch of drones and they all arrived undamaged!
Order# W**************

Date of experience: October 21, 2017
Hungary
1 review
1 helpful vote
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Best online shop
June 6, 2017

I have tried several online shop, but after a few order I can confirm that Gearbest is the best one. Shipping is fast especially from local warehouses, and the point system is great, actually it is worth it because the points can make a great discount on the product what you are looking for.

Date of experience: June 6, 2017
Canada
1 review
2 helpful votes
Follow VENKAT D.
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GearBest is a scam
April 14, 2018

I wouldn't recommend buying anything from Gearbest, I had a very bad experience from Gear Best, I ordered an electronic item 2 and half months back, they neither delivered the item nor compensating it. And always customers has to follow up the things, the service guys also never care about anything. GB is the worst consumer.

Date of experience: April 14, 2018
Lily L. Gearbest Rep
over a year old

Dear VENKAT,

Thank you for your comment.

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.

Please send us any queries you have via our Support Center.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you soon,

Best regards,

Gearbest Customer Service Center

Brazil
2 reviews
0 helpful votes
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Top Quality Store!
November 23, 2017

The Gearbest store is wonderful because it has many low prices and still has a first-rate support team that has respect and a lot of attention with its customers. An example of this was the case recently occurred by some Brazilians who had their deliveries delayed, caused by a strike of the Tax Auditors in Brazil. Shortly after it was confirmed that there would be a strike, the Gearbest team took full care to inform their customers about the undesirable event, making it clear that delays were caused by reasons beyond Gearbest's control. But the team has always been helpful in making it clear about the facts and has positioned itself to remove any doubts about the services provided; trying to seek the best satisfaction of the customer, but always with honesty and professionalism to its customers.

Date of experience: November 22, 2017
Greece
1 review
0 helpful votes
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Great shopping experience
November 21, 2017

I have purchased several goods from this site and all of them were accurately described and of good quality. The customer service is fast and provided excellent solutions to the problems that occurred. The shipping costs are very low or non existing and the shipping time is very swift. I would definitely recommend it

Date of experience: November 20, 2017
Latvia
1 review
0 helpful votes
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Overall the experience was really good! Packaged well but at the same time not over packaged with multiple boxes or anything like that. The product was on discount but even without that it was relatively cheap to competitors! Quality of the unit is good too:)
Really, nothing bad that I can say about them!

Date of experience: May 30, 2019
Hungary
1 review
1 helpful vote
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My fav shopping site
December 3, 2017

Gearbest is just amazing for me. I check on it every day as they have a ton of fantastic deals and giveaways. I have been using their services for about 2 years and I had problems with very few items. For those I got a quick refund on every occasion. I love this site!

Date of experience: December 2, 2017
Italy
1 review
0 helpful votes
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I bought some products with Gearbest. The products purchased have good quality / price ratios and in the future I will buy again through this site, but I have encountered some problems such as delivery times a bit higher than other sites and often the lack of traceability for most of the transport period.
Once I had to cancel an order because shipping times were getting too long without being informed, but I immediately received a refund. Therefore I recommend this site for the good quality of the products offered at competitive prices and in some cases at exceptional prices (occasionally there are super deals!) even if you need some patience to receive the goods.

Date of experience: December 10, 2017
Czechia
1 review
0 helpful votes
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Great service
May 26, 2016

I ordered two products from gearbest and I am waiting for four more.
I am very happy with these two that I got. First was USB 2 in 1, excellent item for low price. Second was headphones that have better quality than in my country and it's half of the price here.
Very happy with service, hope they will continue with good work.

Date of experience: May 26, 2016
Italy
1 review
0 helpful votes
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Fantastic website
July 11, 2017

Gearbest is one off The best e-commerce in the world. Very nice support for problem. The best site with low-cost products I've ever found. It's been a year since I bought from this site and I've never had any problems. Chat support is quick and functional.

Date of experience: July 10, 2017
Germany
1 review
0 helpful votes
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One of my favourite Chinese suppliers
July 24, 2017

Being based in Germany I order quite a lot products (especially electronic equipment) from Chinese sellers. From Gearbest alone I received around 20 deliveries. So far I am fully happy with their services.
- Delivery to Germany is quite fast compared to other stores - It usually takes around 2 weeks.
- The quality of the delivered products has always met my expectations
- Prices are very good especially as there are many flashsales and coupon options available

Overall I can highly recommend this store.

Date of experience: July 24, 2017
Portugal
1 review
1 helpful vote
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GOOD EXPERIENCE
August 6, 2018

I've been using Gearbest.com for quite some time, and I'm pretty satisfied with this store. The customer support it's great and is always available to solve the problems, in a very fast and always with good sympathy. I recommend buying in this store.

Order number: **************557.

Date of experience: August 6, 2018

Overview

Gearbest has a rating of 4.2 stars from 10,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,487
value
3,463
shipping
3,495
returns
2,587
quality
3,442