Hey!
This was my first gearbest shopping experience and i have to say it was an excellent one.
Firstly, the discounts are insane. Mostly all the products are on flash sale and if not, you can easily find discount codes for them.
Secondly, i ordered my product on 11.11, and it arrived on 14.11. I would never imagine it would be possible for the item to arrive so fast. Even in my own country, the logistics aren't as good as this.
Anyone in doubt, i would definitely recommend buying on gearbest.
Here's to many more good experiences!
Cheers!
I have made tens of orders in this place, and I trust it enough to buy expensive phones and electronics.
I recently purchased a Xiaomi M365 electric scooter using a coupon. The shipping was very fast, the product arrived perfectly, as always.
I've been shopping in gearbest almost a year now and I am very pleased with my experience. Assortment and prices are excellent. Sometimes there are excellent discounts and promotions. And thr "Gearbest points" is great feature.
The only drawback is the time of delivery. Two or three times my orders lost in transit but the store has given me moneyback or sent the parcel again.
I have been a customer for more than 2 years. My experience is really great. The packages are well wrapped, the shipping time and methods are in a satisfactory level and the support center is always there to help you.
Gearbest lost my order, but would not take any action until 8 weeks after my order was originally shipped, then they would not give me a refund, only a store credit or the offer to reship my order from China. Don't use they are not worth their cheap prices.
I always buy porducts from the store because I am certain that the shipment will arrive soon and in good condition at very favorable prices. Do not present any inconvenience in the reception of my order, on the contrary, it arrived just in time.
Thank you.
Still had to go through hell and high water with my order just to finally have it refunded to my card. It would have been better if I actually received my order but good enough for me because along with the refund I was given a bonus 300 points.
It's official I'm never ordering from or recommending this site to anyone that lives in the U. S they don't refund your money instead they give the money back via points in their website. And they want me to pay more for an item i already paid for just so they can ship it out.
I ordered 2 10 ft cords for my iphones. Approx. 5 weeks later I received them. Neither one worked. There is no customer service. I finally complained to Paypal. They opened a claim and GearBest offered me a 1/2 refund. I said no, I wanted a full refund since both cords didn't work. They now requested me to send back the product. Well it costs more to ship them back to China than they are worth. They do NOT offer a return label. Then they claim it will take 1 month for them to "review" my claim for the refund. I will not buy from China or GearBest ever again!
Dear Linda,
Thank you for your review.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours if you have sent a message to us successfully.
Most of our products come with a 45 day guarantee and unless noted otherwise will have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a ticket detailing some solutions. Please kindly reply to us there.
Thank you,
Gearbest.com
I am a somewhat new customer on gearbest so i might won't have the best description of the site. My experience with gearbest is good i haven't had the slightest problem with them and as for their products i was mostly satisfied except a wifi repeater which was malfunctioning. Their customer service is good and they answer you within 1-2 days
I ordered my First IEMs from this site and They were very humble about it... I got the lowest price compared to the all stores. Their Customer Service is very fast And they are eager to help at any time (24/7) and Product arrived here before the expected delivery date...
Order. No. **************809
I would like to share my pleasant shopping experience at GearBest for my order number W**************,, actually everything went smooth and straightforward, my items arrived quickly and well packaged. Furthermore, their prices are simply attractive!
I ordered three Xiaomi products and all of them were genuine and brand new. I definitely recommend them.
I am satisfied with my shopping experience with Gearbest. I really like its customer service, they respond quickly and I do not feel unprotected as a buyer. One of the things I like least is the fact of not knowing the status of my shipments until they leave China, it generates some unnecessary anxiety. The shipping times are not excessively long and the price of the products and shipping are adequate. I have never had problems with shipments beyond some small unimportant delay. When a product does not have the desired quality, it is not usually worth it to return it, but Gearbest always finds a way to compensate us, I am very grateful for it.
A good choice for people who like to buy appliances in China. All my orders have come in the listed store time and without any damage. It is pleasant to work and communicate with the store gearbest. A good system of discounts, coupons and points.
Quick and easy to shop for everyday purchases. I was satisfied after the experience with GEARBEST
I bought Xiaomi Tripod on the gerbest.com and I had this item in my hands after a month, so I think the time to delivery to Poland is okey. I am very happy to shop with Gearbest. They have got cheap price, fast shipment and good customer support. I will make more purchase.
I have good experience with the store, twice happened to me that the delivery was delayed, but without the slightest problem. Everything can be waived, given the quantity of goods offered and their prices. I can only recommend buying via gearbest. I will certainly continue to shop in the store and I hope it will further expand the range of TV.
I like you way of working Gearbest. From that facts they are accept paypal, send to my country, take picture of package before they send, not so bad time of delivery, always something interest on promotion, price is popular... I don' have complaint on them for now :). I recevied all my orders and I will be buying in the future from Gearbest.
I'm very happy to shopping items from gearbest. I have been with many shops and sellers, had bad times and good times upon each of my purchases in general. Since i firstly purchased from Gearbest i must say that they are really honest, friendly and the items they sell have good quality. The products arrive very fast with your express delivery system. I am very satisfied and they have great prices.
I have long wanted to update my old cigarette mod. I ordered a Vaporesso Revenger X for myself **************140 03/07/19). Unfortunately, this product was not in stock and I was offered a full replacement with partial compensation. The goods were shipped as soon as they arrived at the warehouse by the fastest carrier. The parcel arrived without defects and dents. Satisfied with the quality and service. I will order more.
Not able to fulfill my order for a 3D printer. Waiting 5 weeks for stock based on a promise from the customer service manager (Alina Zhang)that I would get. They even lied to say they can not sell the printer as supplier issues but they are selling, even on a flash sale. Blatant liars!
Don't bother... I placed two orders with them. They say they have stock, but all of a sudden you get sorry no stock. Replies to tickets all say sorry, then I see on Facebook the amount of people having the same problem. I think I will cut my losses, and accept that nothing will come. I will contact PayPal to get my money back, and suggest that they remove themselves from Gearbest.
Dear Peter,
Thank you, we always welcome feedback from our valued customers.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Could you please tell us your order number so that we can offer you a better solution?
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Gearbest.com
Overview
Gearbest has a rating of 4.2 stars from 10,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Cameron,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Could you please tell us your order number or tracking number or ticket number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Gearbest.com