I have ordered good on gearbest several times. All the time, package has come as expected. Customer service is on a very high level. Also the goods you can buy there are on the high quality. Perfect thing is, you can order XIAOMI devices for good prices. Highly recommended
First of all it has plenty of products to choose from, and the prices are as low as can be. They also ship the products very fast, takes about 2-3 weeks do deliver. Customer support is very professional and friendly.
As someone recommended me to buy the Gearbest, so I gladly recommend buying through the site Gearbest. Very correct, quick answers and complaints. My last order W************** was delivered for 20 days at the home address. Devices were perfect, as they are described on the site
Phone bought for my father's friend.
What was needed was a strong phone, impervious to shock and scratches.
This smartphone is fully satisfied all requests.
Parcel was well packed. Delivery to Ukraine 2.5 weeks.
Thank the store for quick delivery.
My inquiries are not answered. There is no support team to solve the problem. I was shopping $ 2000-3000 per month. Now credit card was blocked and I can not shop anymore. They do not say any reason. And they can not offer a solution to this issue. Disgrace.
Dear Infamous g.,
Thank you for your review.
Sorry for any inconvenience caused.
For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.
Please kindly refer to our terms and conditions: https://www.gearbest.com/about/terms-and-conditions.html
GearBest.com
GearBest Customer Service Center
I recommend Gearbest shop to everyone who appreciates really high quality and excellent service!
I am very pleased with the service of this shop! Support answers very quickly and respectively. All off my questions about orders were answered in time. The quality of goods is on the best level.
I ordered 2 items... Never got a confirmation email for the first am i to assume that its going to show up one day with no way to track my order? I luckily took a screen shot of the page with the order number and "thanks for your order" b. S. but what do i do with that? It would be nice to have a customer service number to call at least to get a little peace of mind. I wish i hadnt put my card information in... This company is slower than slow.
Dear Evet,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Thank you again for bringing these matters to our attention.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Gearbest.com
I have been using Gearbest for about 3 years. They have a very wide range of products at very reasonable prices. Customer service is very good and shipping times are reasonable and for a small fee can be upgraded. I will continue to use them for the foreseeable future.
Hi All,
Wanted to say I had a great experience with gearbest and have purchased a very high quality dash cam Mini 0806 with them and the shipping was very quick, the package was very nice, and on top of all this they even took a picture to show me my shipping in advance of it coming out.
Once i got the package, the product was fantastic and the quality was superb!
Everyone worked very well and highly recommended seller!
Go Gearbest Go!
I have been buying goods for 10 years in China. Of course the first was Alyekspress. But recently I have completely switched to Gearbest. Of course there is something to work on. But there is progress. Prices for Gearbest are the lowest. How do they manage it? Now I have more than 60 orders and I'm happy with everything. This thermometer is simply irreplaceable. It is necessary for those who have small children. It became much easier to bathe a child. It is very well made. This is my real objective experience.
I am costumer of GearBest.com for few years already without any problems. Just recently, I have ordered TV Box trough GearBest.com shipment arrived as described. However item stopped functioning after two months. After submitting ticket to GearBest.com and few explanations, GearBest.com refunded me 100%.
Thanks GearBest
Buying on Gearbest was one of the best experiences I had with Chinese stores, easy to look for the various products that the store offers and very good to buy, everything I bought so far has arrived correctly. I had no problem with imports and recommend them to everyone.
So far this as been my nr. 1 online store, safe to use, reliable with
Variaty and quality products at great prices, used other sites but this
Is the one i trust the most, good support system and the products
Arrived on time, I recommend them!
Had numerous orders on this site and almost never any problems. Atleast everything was delivered beside the fact some goods had some faults, but thats more of a manufacturing problem. Would recommend for some small electronics purchases (not batteries! Just not batteries!)
I bought first phone for my Mom. Among the so many options I chose Bluboo maya on Gearbest.
The price turned out to be attractive, the delivery was fast, the goods were well packaged. It works great to this day.It is ok.
I started to buy from this site about 7 years ago and I am happy because of:
1. I am sure they sell the original products and not fake one as on D*gate or Al*express
2. I have found the support was helpful - they try to resolve the situations
Okay lets clear the air. They had an overwhelming time at Christmas and Chinese New Year is something everyone there takes time off for a couple of weeks. They had more orders than the factories could produce and so there were some late orders on Christmas and that makes for some unhappy comments that reverberate or echo throughout. Gearbest.com has been making up for it ever since. The fact is as I see it is they sell quadcopters cheaper and ship them faster than anyone I have ordered from in Asia. I only wish they had more things to sell. I got my order in Arizona in 14 days from them and that's really good time considering the other three places I ordered from take a month, give or take a few days.
Have ordered from gearbest for over a year now and have always received my orders in good time with no damage. I have only had brief dealings with customer service (mostly pre order questions) and experience has always been good.
I buy a lot things on this site. Branded items are always only original, there are good discounts and you can throw off a little more by applying points.
Support servise is fast and helpful.
I can safely recommend it to everyone.
First of all, I need to say that I made some purchases already one gearbest and I'm happy with those products. But when we have a problem with any of it, the return and costumer service are a real nightmare.
They dont care if you are waiting for a month or not, sometimes they even ask you the same question in two following tickets, that they take a all day to answer.
For me, their return services is just ridiculous and I dont recommend to anyone
Overview
Gearbest has a rating of 4.2 stars from 10,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
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Dear Michal,
Thank you for your appreciation.
If you have any concern about our website, please feel free to contact us.
Thank you,
Gearbest Customer Service Center