This website is scummy, like many others... they offer their users some credits for good reviews. If you see 5 stars reviews here it's because the person got paid.
Gearbest also did it in the past but I would actually rate Gearbest at 4-5 stars, unlike this garbage website.
Tomtop deserve 0 STAR.
Dear Karl B,
I'm sorry to bring you a bad customer experience.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com