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Victor F.

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Experience: Computers & Technology, Shopping

Member since February 2018

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1 Review by Victor

9/23/20

Fooled when buying a 6x4m canvas extreme 570gr
I bought a 6x4m canvas extreme 570gr, I spoke to Mr Mário Raposo on Chat and he informed that the canvas had a reinforcement with steel cable in the entire perimeter of the canvas, when I received the canvas I asked my subcontractors to proceed with the canvas assembly in the structure and stretch the canvas by the steel cable, when it came time to stretch the canvas I noticed that there was no reinforcement, neither cable nor rope, I have the chat transcript to prove this information. I contacted Mr. Mário Raposo at Dancover again and explained the problem, he confirmed that he had given me incorrect information but that there was nothing he could do. I asked for a € 30 discount on a value of € 140 and he didn't even answer me. He simply told me to contact Dancover Warranty. I am very unsatisfied with this situation. I made a complaint to Dancover and they requested photos of the problem, I didn't send any photo since there are pictures of the canvas on the Dancover website. The canvas simply has no reinforcement as I was wrongly informed by the Dancover salesman on the Chat services. Finally, Mr Mario Raposo apologized saying that he misinformed me because he did not know the product.

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