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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Getting a lot of no results when I know for a matter of fact these individuals have results because I have the paperwork in front of me that I just looked up on the county/state website!
I put in a request to cancel my account and I got the confirmation for that and everything.And they're still trying to take money out of my bank account
Hi Robert,
Thank you for sharing your experience. I'm sorry for the inconvenience it caused.
I’ve confirmed that one of our support specialists has successfully canceled your account. You will not receive any future charges. Please rest assured that your cancellation is complete, and your billing is fully closed on our end. If you notice anything unexpected or have any further questions, please don't hesitate to reach out. We’re here to help.
Thank you for your patience.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello C J,
Thank you for your review. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us at askinfotracer@ask.infotracer.com at your most convenient time. We look forward to assisting you with any concerns you may have.
Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I have like 12 names on this number look up, and I'm not sure that is the correct info, and it says socials and images, but will not show them.
Hello Robert,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source data from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are continually working to improve our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Someone trying to sell this vehicle in TN with no title, and the car starts, engine sounds good, seems to have no major issues. I don't want to buy auto that I cannot get registered or insurance. So I used your website and your report showed me that the car is titled in Texas. But person unable to tell me to whom. Everything else on report was shot one and helpful. With your report it helped me to decide not to purchase car even though seller was really pushing me to buy. Really don't want that headache. Thank you so much
Hello Cynthia,
Thank you for sharing your experience! We’re glad our report helped you obtain the information you needed to make an informed decision. Regarding the vehicle's owner information, please note that we do not provide this information due to the DPPA.
If you require anything further, please don't hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Infotracer is easy to use, no surprise fees, and provides a lot of information without having to make additional purchases - like buying the full reports.
Hi Terry,
Thank you so much for your 5-star review! We’re glad to know that Infotracer is helping you generate leads and making your investigations easier. It’s wonderful that our tool’s ease of use and transparent pricing have made a positive impact on your work.
Your feedback encourages us to keep improving and providing the best service possible. Thank you for your support, and look forward to continuing to serve your PI business!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Can't find the owners name that's why I paid for this so what's the point if you can't even see who the owner is. It's a rip off
Hello Tracy,
Thank you for your feedback. I'm sorry that we were unable to provide the vehicle's owner information. We source data from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I forwarded a request for the vehicle's owner information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please don't hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It said you would provide name of owner YOU CANNOT DO IT BECAUSE OF PRIVACY LAWS! Your company lied to me to scam me out of my personal information and a few bucks!
Hello Mark,
Thank you for sharing your feedback. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Nonetheless, I forwarded a request for the vehicle's owner information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please don't hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I have NO need for a history of the vehicle in terms of manufacturer. I want to know ownership records, Accidents, total loss info etc,
Hi John,
Thank you for sharing your feedback. I’m sorry you weren’t able to find the information you were looking for.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate is under restricted access through the Driver’s Privacy Protection Act (DPPA), which limits access to certain ownership details and personal information.
Please feel free to call us or send an email to askinfotracer@ask.infotracer.com for further assistance. We hope you have a better experience moving forward.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I need the title number for a vehicle and I feel that I was misled about information that was available for $2.95. Now I need to spend another $9.95 to get more information, but I don't know if I will get the title number. The site doesn't tell me what exactly I will get with a premium report. Very annoying. Will I keep going down a path of having to spend every increasing amounts to finally get what I want?
Hi Ellen,
Thank you for taking the time to share your feedback, and I’m sorry for the confusion and inconvenience you experienced.
I want to assure you that Premium Reports are completely optional. They are add-on services separate from your subscription. If you do not wish to purchase one, you can close the pop-up notification, and your search will continue without any additional fees. You are not required to continually upgrade or buy additional reports to access the information included in your subscription.
Regarding the information you were looking for, I understand the importance of obtaining accurate vehicle details, and I'm sorry for any difficulty you experienced in locating the LP/VIN information on our site. Please note that providing the vehicle’s title number is not part of our current service.
However, we can provide publicly available Car Title details, including:
1. Current/previous owner (if available)
2. Title date
3. State of registration
If you need help finding this information on your report or would like us to look into a specific VIN or license plate for you, just let us know. We’re here to help.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Alexa,
Thank you for your feedback. We’re sorry to know that your experience did not meet your expectations.
We’d like to understand what went wrong and help resolve any issues. Please reach out to us at askinfotracer@ask.infotracer.co or give us a call so we can assist you directly. We appreciate you bringing this to our attention and hope to make things right.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading. Lldjdhdhdbehdhdhdhdhdhhdhdhhegdgdgdgdgegdgdg
Hi Justin,
Thank you for your feedback. I’m sorry you're dissatisfied with the information you received.
Please let us know which part you found misleading so we can review it and provide a resolution. Feel free to give us a call or send an email to askinfotracer@ask.infotracer.com. We look forward to resolving this matter to ensure you have a better experience moving forward.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The purpose for report was to identify owner. Information not provided. Also options to choose from are misleading prior to paying. This is intentionally misleading and fraudulent. The license plate and car were already identified from plate
Hi Michelle,
Thank you for your feedback. I'm sorry if the outcome of your search did not meet your expectations. Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member’s area based on the same search parameters.
We source our data from courthouses, white page databases, vital records websites, social networks, and archives. It is possible that the owner’s information is protected under the Driver’s Privacy Protection Act (DPPA). We hope you understand.
We look forward to serving you better in the future. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This report has less information than the free report you lured me in with. I'm guessing the premium VIN report will cost me more money and/or doesn't have the information I require.
Hello Brandi,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the information you needed. Please note that although premium reports will provide additional information, the availability of the data still depends on what has been publicly gathered.
Additionally, we source data from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see that you’ve contacted our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are continually working to improve our services. If you need anything else, please don't hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your site shows that I can get title information on previous owners. After I pay the $2.99 I click on the original title and it takes me to a California DMV form to fill out to request title/owner information. This is very misleading. I could have found the California web site and form on my own, but I picked your site because it showed I could find the past titles/owners of the vehicle.
Hello Charles,
Thank you for leaving a review. I apologize for the confusion and inconvenience this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, although our service allows you to search for vehicle ownership records, I regret to inform you that we don't provide transfer of ownership details. Thus, we are unable to determine if the information available is the current or previous owner.
Nonetheless, I forwarded a request for the vehicle's owner information to one of our research specialists, who will look into this for you. You will receive an update today.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I believe you are misleading in what information is available. I was looking for the original owner, and your site shows owner history, but when I click on it the page goes to a California form to fill out to request title/owner information. This is very misleading - I could have found that form and filled it out myself without paying $2.99
It didn't take as long to get the information that I wanted like it does other search websites. I got the info that I was looking for in a matter of a couple of minutes compaired to having to wait several minutes with other search weabsites.
Hello Carol,
Thank you so much for your feedback! We're glad you were able to get the information you needed quickly and easily. Our business is about your convenience, and we value your time. Therefore, it is always our goal to make it easy and simple for our customers to access the information they need.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I know there is a pending court case against the person I am looking up. I am trying to find out what he is charged with. This site has not helped at all.
Hello Rebecca,
I appreciate you leaving a review. I'm sorry that we were unable to provide the information you needed.
Please note that active/pending court cases are not automatically open to the public, as these are ongoing state processes. We can provide you with previously served or completed court arrest & warrant records, as well as court hearings and court dates.
If you require anything further, please don't hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Inaccurate info is on this report. As well as much missing info. Then there's an offer to pay for premium... Which all seems like a scam.
Hello Shereen,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. We source data from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and the search will continue without extra fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call at your earliest convenience, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's stupid to have to go through a whole thing to cancel and also like why not a one time purchase hello it's a consumer world. You would get way more sales if people didn't have to be roped in to some scam cancellation
Hi Stephanie,
Thank you for sharing your feedback. I’m sorry that you're experiencing difficulty with the cancellation process and subscription setup. I understand how important flexibility and transparency are for our customers.
I’ve confirmed that your subscription has been successfully canceled, and no further charges will be made to your account. If you have any further questions or require additional assistance, feel free to call or email us at askinfotracer@ask.infotracer.com.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Instant login after access to the account, and the PayPal integration allows easy payments for any premium reporting services, great and efficient service!
Hi Stef,
Thank you for your 5-star review! We’re glad you had a smooth experience with instant access and PayPal payments. It’s great to know you found our service efficient and easy to use. We appreciate your support and look forward to serving you again. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Anna,
Thank you for sharing your feedback. I'm sorry that you're dissatisfied with the report you received. I understand how frustrating it must be not to get the information you needed. We source data from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call at your earliest convenience, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315