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Infotracer has a rating of 3.0 stars from 26,741 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Infotracer most frequently mention premium report, license plate, and owner information problems. Infotracer ranks 3rd among Background Check sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
It is extremely helpful looking stuff up through several different ways i.e. Email, phone number, etc. Highly recommend if you are doing any investigative work on potential employees.
I looked up my own name first just to see and found so much incorrect information to my surprise. Current address listed was fourteen years old, schools universities no listed with Army retirement information and combat medals. Old arrest record photos of criminal conduct convictions that was overturned on appeal. Unrelated names all over the place with my report.
Not helpful, no information. I tried 3 different vin and still nothing was showing. I tried one that was from an old 1985 and was not very hopeful for information, it gave me nothing. I tried my actual car, no infos, than I tried my boyfriend, who as a "VGA" mention as it was severely damage, but still on the road and it did not show up. Not worth. I cancel the same day, and hope not to be charge again
This site is a scam. They said they could locate information of an owner and I paid $2.95 and that information was not available. Then I had the "offer" of an upgraded and more in-depth "VIN" search that shows the owner and all previous owners, it costs another $9.95. I paid it only to see, "no owner information found." Then why did you charge me? Instead, they show you how to apply for that information with a DMV form. This is a total scam in my opinion so don't fall prey.
No help.
By providing the information you charge for.
Hello AJ,
Thank you for bringing this matter to our attention. We're deeply concerned to hear about your experience, and we apologize for any inconvenience it may have caused. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. Since we were not able to provide the information you needed, I have processed a refund of $9.95. Please expect the funds to reflect in 3 to 5 business days.
If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It is extremely helpful looking stuff up through several different ways i.e. Email, phone number, etc. Highly recommend if you are doing any investigative work on potential employees.
Hi Travis,
Thank you for this amazing review! We're happy you found the information you needed on our site. We hope that you will also recommend us to others. Have an awesome day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
When I first entered the number I was looking for, their page said they had all information on this number and they would give it to me after I paid a fee. I paid my fee and then clicked "get information" and their page then said they had no information on this number.
This is false advertising and they should refund any person when they do not deliver on what they promise.
Massive scam. Walk away.
Nothing. No help.
If you cannot deliver on what you promise, them do not charge a fee.
Hello Naomi,
I appreciate you leaving feedback and we sincerely apologize if you could not get the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the phone number you were searching for but I could not find any additional information on your request within our database.
This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid for report, premium. Got nothing from it. Just a link that lead in circles causing me to purchase the same stupid thing again thinking I made a mistake. Scam service don't waste your time
Hi Moses,
We sincerely apologize for what happened. Due to a technical issue, the Premium VIN Report was not added to your account. I went ahead and made the necessary changes and also processed a refund of $9.95. Please expect the funds to reflect in 3 to 5 business days. You may now try to log in and make a Premium Search again. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Had to track down a license plate, and this was by far the best, quickest, and most thorough service. Thank you.
Hello Nicole,
Thank you so much for your fantastic feedback! We're thrilled to hear that our service was able to meet your needs efficiently and thoroughly. Providing top-notch service to our customers is our priority, and we're delighted that we could assist you in tracking down the license plate you need.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just paid for premium report. Only to be given the first name of the person. Which I already know. And the province they live in which I already knew. No actual listed address or anything. Literally told me nothing that I couldn't find out by simply looking up the area code. What a scam service.
Hi Jonathan,
We're sorry you were dissatisfied with the report you received. I've checked your account and can see that there were no purchase of a Premium Report. I would love to investigate this further and see what we can do for you. Please give us a call or send an email to askinfotracer@ask.infotracer.com. Rest assured, I'm here to help.
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
So far. No Major info.
I've been Waiting more than anything else.
Something DID pop up about a Further Search for MORE Money 💰
Hello Arcia,
We appreciate you leaving feedback and I'm sorry our service did not meet your data needs. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see that you’ve reached out to our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The report did not give any information regarding the specific request. I received other people's info with similar names, which I don't need. It was a waste of my money. I won't refer your company to anyone. It's a scam!
Letting person know what they will get. An upgrade gave me the same information as the first report.SCAM!
Hello Denise,
We're genuinely sorry to hear about your disappointment with the report you received. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
We want to turn things around and help you get the necessary information. If you'd like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No info thats specific. All info could have been from an 8 ball. Scam type with only extras and tricks to bait you in.
How to improve report provided. Not charge for what is free elsewhere
Hello Hector,
Thank you for the review and my apologies for the confusion and for any inconvenience this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can contact us via email at askinfotracer@ask.infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I tried to call and cancel my subscription since that's the only way you can do it other than email which is very inconvenient. But no answer so it was horrible
It was horrible I called and no answer
Answer the phone at least, and cancel my subscription
Hello Vicente,
I apologize for the inconvenience and frustration you experienced while trying to cancel your subscription. We understand the importance of providing a straightforward and user-friendly cancellation process, and we appreciate your feedback as it helps us improve our services.
You can also cancel your account when logged into the Member’s Area. Select My Account, then click the Cancel Subscription button under Account Details; an email confirmation will be sent automatically.
Nonetheless, I canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until April 10,2024. If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Bad, no information available. Feels like a fraud not able to find the license but would not say that before charging me.
Hello Christopher,
I’m sorry you did not find the information you were looking for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list.
Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
All my report said is phone numbers and addresses. I wanted a past court date. Very disappointed and will cancel ASAP
Hi Pamela,
I'm sorry you were dissatisfied with the report you received. We try our best to provide accurate information. However, our records are from different public sources, and we do not guarantee the correctness or completeness of the report. To learn more about where we get our information, please visit https://infotracer.com/terms/.
We can confirm that your account has been canceled as requested. Rest assured, our company will no longer bill you. We would love to turn things around and get the information you need. Please give us a call or send an email to askinfotracer@ask.infotracer.com.
We look forward to hearing from you,
Zyra
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
The initial "teaser" of what was reported was exactly why I signed up. That was the very information that was not included, even with the additional fee of a premium report. I looked up my wife for verification, as I've known her since i was 9 years old; it said that she's been married to 4 different people. Either we need to have a talk, or this site is B.S. Inaccurate information and incomplete.
Be honest about what you provide.
Hi Gene,
We're sorry to hear that the report you received was inaccurate. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions that we are not in control of. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing any searches or subscriptions. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
We try our best to provide the most accurate information, however, these records we have are from different public sources. We do not own it and we do not have control of its content. I hope you understand. To know more about the services we offer, and where we get data from, please visit this link: https://members.infotracer.com/customer/faq.
If given a chance, we would like to turn things around to help you find the information you needed. If you want, we can schedule a call the soonest you are free or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured we're here to help you.
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Before I put in license plate number they stated valid but after paid they said no info found. They tricked to purchase membership. Not to mention they're charging monthly fee. This is total SCAM
Still no reply
Stop scamming people
Hi Trinh,
I apologize for the confusion. The initial search serves as a reference and indicates the presence of information, but access to the full report depends if publicly available. Our disclaimer provided a clear explanation about this on the landing page of the website.
Additionally, the pre-checkout page gives you an overview of the package you choose, including the cost, details of the service, and length of the package. Before the billing was accepted and concluded, we asked you to carefully read the invoice and click the required buttons to show that you understood the terms and conditions.
I've reviewed your account and can confirm that it has been canceled and a refund was processed. Please expect the funds to reflect in 3 to 5 business days. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
I have subscribed to every service available out there. There are very few I trust enough to pay annually, rather than by the month. I have found Infotracer to be one of the most accurate of them all. There are only 2 others I say the same of and funny, but one of those others is completely free. Go figure. The reason I use others is #1, it is good to have a comparable #2 not all fields are covered under the same service. That being said, the fields that are covered by Infotracer is top notch and accurate.
When I've called customer service, I have always found the agents to be kinf, pleasant, courteous and well informed
I can only say to maybe offer even more info and cover all things possible. However, you're fine just the way you are
Hello Kimberly,
Thank you so much for taking the time to share your experience with us! We're thrilled that we have earned your trust and stand out among other services you've tried. We're glad that our accuracy and customer service have met your expectations. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This site sucks! It provides absolutely nothing valuable and it's entirely inaccurate. A complete waste of money it is.
Hello Elsa,
I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
False advertising with the type of information provided. $#*!ty scam website. Glad to have registered with a fake card.
Hello Ryan,
Thank you for your feedback and I'm sorry to hear about your negative experience with our website. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I found out a little more information on my husband but not so much on his ex girlfriend Jeannie Marshall. I believe my husband is using his phone alot and hiding things I don't have access to but he hides his phone and does everything on it while I'm at work. There is definitely some trust issues but I can't find a current location of Ms. Marshall.
I'm not sure if there is anything you need to improve because all the available information is there but some of it is not updated. My husband and I have been married since 2020 and doesn't show me as a wife and the ex has been out of the picture for over 15 years so that should be updated.
Hi Caroline,
Thanks for taking the time to let us know your feedback, and we're happy you're a satisfied customer! Our reports may not always be 100% up-to-date, accurate or complete since data is pulled from records maintained by various state, county, municipal, and other agencies. Many others are only partially digitized. Records may exist that cannot be accessed digitally or has not yet been updated online.
You can also set up an alert in the Member’s Area to get alerted regarding updated results for searches previously conducted. To learn how to set it up, you can check out this link: https://infotracer.com/faq/.
Please let us know if there's anything we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Horrible it was a trial so stop making me pay! This is constantly happening when someone looks at trialling something if they wish to continue they would make sure the payment went through! I made sure it didn't cos I could only ever log in one time
Horrible again they don’t listen
Stop taking money for a subscription that was useless to me
Hello Maria,
Thank you for taking the time to leave us your feedback. We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms.
Our Terms of Service are also available at https://members.infotracer.com/terms.
We can confirm that your account has been canceled. Rest assured, our company will no longer bill you. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very limited information, phone no. And address's. I can get that information out of the yellow pages.
Supply information that is hard to get.
Hello Lennard,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was skeptical at first, like so many other sites charge you a lot of money right off the bat without even knowing if the information you're getting is what you need. This was easy and showed me a list of the items that would be included in the report. And for under $3… heck yeah! 👍
It was very thorough
Hello Dusty,
Thank you for your wonderful feedback! We're thrilled to hear that you found our service easy to use and thorough. Providing transparency and value to our customers is important to us, and we're delighted that we could meet your expectations in this regard. We hope you recommend us to others!
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help. Have a wonderful day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
After entering the license plate, the website is designed in such a way to imply that at least some info has been found. Once I paid the $3 for the trial, I was notified that there were no records whatsoever (I have the plate in hand, so I know the info is correct). Disappointed that I got nothing out of it, but at least I paid less than a cup of coffee.
Haven’t heard back
No report received
Hello Caitlyn,
Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I can see that you have already contacted our customer service, and we tried to look for more information but were unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured; we are working on improving our services. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
LookUpaPlate.com connected the plate number to a vehicle registered in Texas. To get a full report, that site sends you to InfoTracer.com, which charges you for the full report to tell you who owns the vehicle. After paying for the report, InfoTracer tells you that there are no results for that plate number or that owner. How is it that the paid site has less information than the free site? I was very disappointed.
Clearly there is information available, since the free site had information. If there is no information available, that should be stated before someone is charged for your service. It just felt like a scam.
Hello Deborah,
Thank you for sharing your feedback, and I'm sorry we could not provide you with the information on the vehicle's owner. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I entered a VIN number and the site shows green saying they have all info available. Then asked me to pay for the report. Once paid they said no data about the vehicle. Shame on you.
You havent provided despite I paid for the report
Hi Ricardo,
We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. Since we were not able to provide any information, I have processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gain trust and grow your business with customer reviews.
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Hello Lauriane,
We apologize for the frustration and inconvenience you experienced with our service. It's disheartening to hear that you were unable to find the information you were looking for despite trying multiple VINs.
We strive to provide accurate and helpful information to our customers, and we regret that we fell short of your expectations in this instance. We would love to assist you and improve your experience. Please give us a call or send us an email at askinfotracer@ask.infotracer.com. We look forward to hearing from you! Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315