Infotracer

Hi Johnny,

Thank you for your feedback. I'm sorry that the information you initially received about your order didn’t meet your expectations. Your feedback is important to us, and we’ll be reviewing this to ensure we do better in the future.

On a brighter note, we’re glad our customer service representative was able to assist you thoroughly and provide the support you needed. We’ll be sure to pass along your kind words!

If there’s anything else we can do to help or clarify your order, please give us a call or send an email to askinfotracer@ask. Infotracer. Com. Have a nice day ahead, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
Www. Infotracer. Com
+1 833-922-2315

Hi Dustin,

Thank you for your feedback. I’m sorry you didn’t receive the information you needed.

Please know that you did the Preliminary Search to access people’s databases to verify that the person or records exist in the United States. This serves as reference material only. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.

We could not find any additional information on your request within our database. This may happen if the IP Address is under any of the following conditions:

1. The person is using a VPN (Virtual Private Network)
2. The person has a Dynamic IP address, meaning his/her ISP assigns his device a temporary IP address only. Once the device is turned off and turned back on, the IP address will change, making it challenging to find the owner.
3. Additionally, network address translation (NAT) can be used to hide an entire IP address range from the outside world behind a single internet-accessible IP address. While it's likely coming from a personal home connection, the city may be correct for the ISP, but not the actual end-user subscriber of that ISP.
4. Or it has been purposely removed/blocked by an individual or the state for privacy, confidentiality, and security reasons.

We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control. We hope you understand.

Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Jose,

Thank you for your feedback. My apologies for the confusion and inconvenience this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.

I forwarded a request for VIN Title Record to one of our research specialists, who will look into this for you. You will receive an update today.

If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315

Hi Hannah,

Thank you for sharing your feedback. I’m sorry you were dissatisfied with the information you received.

Please know that all customers are welcome to run a Preliminary search. The preliminary search accesses people's databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member’s area based on the same search parameters.

We would appreciate the opportunity to make this right. Please feel free to give us a call or send an email to askinfotracer@ask.infotracer.com. We look forward to resolving this matter to ensure you have a better experience moving forward.

Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Scott,

Thank you for your feedback. I’m sorry if the outcome of your search did not provide what you are looking for.

All customers can run a free preliminary search to verify a person’s existence in the U.S., and the results may differ from the member’s area.

I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. I hope you understand.

I have issued a refund of $2.95. You should expect the amount to appear in your statement within the next 3–5 business days.

Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315

Hello Wanda,

Thank you for your feedback. We sincerely apologize we could not provide the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Sally,

Thank you for leaving a review. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for.

I can see you have already contacted our Live Chat Support, and we tried to look for more information but were unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315

Hello Robeson,

Thank you for leaving a review. We sincerely apologize we could not provide the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315

Hello Damian,

I appreciate you leaving a review. I'm sorry we could not provide the vehicle's owner information.

I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

I refunded the $9.95 fee for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Douglas,

Thank you for the positive feedback! We're delighted you found our service quick, efficient, and easy to use and that you found our pricing affordable. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind words; we look forward to seeing you again.

Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Chris,

Thank you for your feedback. I'm sorry we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Since we could not provide the information, I canceled the account and processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315

Hello Clifton,

Thank you for your review. My apologies for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask. Infotracer. Com. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315

Hi Rickie,

Thanks for your feedback. I’m sorry if you're dissatisfied with the information you received.

Please know that our data is sourced from multiple agencies, and while we strive for accuracy, some information may not always be current. For further details, you may visit this link:

https://infotracer.com/terms/

If you need further assistance, please feel free to give us a call or send an email to askinfotracer@ask. Infotracer. Com. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
Www. Infotracer. Com
+1 833-922-2315

Hello David,

Thank you for leaving a review. I'm sorry we could not provide the owner's information of the vehicle you were searching for.

I ran the search on my end and was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Since we could not provide the information, I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Stephanie,

Thank you for your review. I'm sorry you're dissatisfied with the report you received. I understand how frustrating it must be not to get the updated information you needed.

We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

Please be advised that your account is active and will renew on April 2,2025. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Gary,

I’m sorry you did not find the information you were looking for. Please know that maintenance record is not part of our service.

Nonetheless, I forwarded a request for the vehicle's accident report to one of our research specialists, who will look into this for you. You will receive an update today.

As for the vehicle's owner information, I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Jennifer,

Thank you for sharing your feedback. I'm sorry you're dissatisfied with the information you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Michael,

Thank you for your feedback. I’m sorry if you're dissatisfied with the information you received.

Please be aware that the preliminary search is designed to identify whether an individual is in the United States by examining their records. This information is intended solely as a resource. Additionally, even when the same search parameters are applied, the preliminary search results may differ from those available in the member's area.

I also tried to search for the information but to no avail. It might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/.

As a courtesy, I have processed a refund $9.95. You should expect the amount to appear in your statement within 3–5 business days.

Please let us know if there's anything else you need assistance with. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Steve,

I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.

Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Calvin,

Thank you for your feedback. I’m sorry for the incorrect information you received.

Please know that we source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we do not control. We do not own it, and we do not have control over its content. I hope you understand.

Our disclaimer is also displayed on the website's landing page. We hope all customers are aware before processing searches or subscriptions.

Please feel free to call or email us at askinfotracer@ask.infotracer.com if you need anything else. We're here to help and ensure you have a better experience moving forward.

Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315