Overview
BeenVerified has a rating of 2.4 stars from 310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BeenVerified most frequently mention credit card, day trial and criminal records. BeenVerified ranks 8th among Background Check sites.
I've tried to use this site before and I get nothing beyond the basics that I can otherwise Google.
Also, when I've canceled trial memberships in the past I am later billed for monthly amounts. When I've called to complain they can't find my cancellation. So I've come to believe that their system is set not to receive cancellations if made within a certain time frame from the point of trial a subscription origination. The reason I believe this is because they "can't find" my cancellations when I've canceled within 3 (rather than 7) days. This site is a scam; don't waste your money here.
Every time I tried to connect to their website, a page popped up saying "Access denied
This website is using a security service to protect itself from online attacks." I tried to register but it does the same with every page, I looked at the reviews here and I got an idea about it. I will not investigate further, have a nice day.
Hi Sally,
If your location is outside the U. S it is possible this is the reason the access is blocked. At this time, we are unable to offer the use of our service to customers located outside the U.S. If you are located outside the U.S. you will not be able to access or use BeenVerified. However, we are happy to investigate the matter please email support@beenverified.com
I usually have to write bad reviews these days so when I had a great experience with beenverified.com I knew I needed to give them a good review. I used the website to find a name to go along with a cell phone number. Got the name in seconds. I needed to talk to customer service afterwards and they helped with my problem the FIRST time. This never happens. Businesses always make customers jump through hoops to get the answer they need. I emailed them once and they came back with the answer I was looking for within hours. Exceptional.
Hi Katie,
This is awesome! Thank you for sharing your experience with us.
It's not worth the price. The information provided is very basic. I bought a membership for vehicle look ups but this site provides little to no background information. I also tried to do background checks but those were unhelpful as well. Billing cancelation is unnecessarily challenging as well. Stay away from this business.
Hi Seth,
Thank you for your feedback. We appreciate you sharing this information with us. Can you share what information related to the vehicle, in particular, you were looking for? We would like to hear more about your search results please email support@beenverified.com
Consumer beware, this outfit is hoping you don't review your monthly CC statements since they will continue to bill you each month even when you call them to 'stop'. Had to go through my CC company to 'block' them from future debits to my CC account. Stay away at all costs.
Hi Steve,
We apologize for the inconvenience. Based on your review it appears we did not receive a request to cancel and would like to further investigate the matter. We are unable to locate an account based on the member number provided. Please email support@beenverified.com so that we can resolve this matter for you.
It asks you for $1 for a trial to fetch the info you want. Then after 20 minutes of a bar filling up, then starting over, then filling up, then it asks you again to pay for a membership which is $25+. Total scam
Hi Avis,
We apologize for the misunderstanding of our trial service. The $1.00 trial is good for 7 days once the trial ends and you would like to continue the service after the trial, you will be automatically enrolled into the monthly subscription. If you cancel the trial and would like to resubscribe, you will be prompted to resubscribe at the monthly rate as outlined on our website. We invite you to contact us at support@beenverified.com to discuss your experience in more detail.
I used them for one day in July. They could not get me for the information that I needed. Unknown to me they continued to charge me for service in August, September and October. Expensive trial. I will never recommend or use again.
Hi Lowell,
We apologize for any confusion regarding your account. Our records indicate that we did not receive a request to cancel your account until recently. Therefore, the account continued to renew for the monthly subscriptions as informed on the sign up page. We are happy to resolve this matter for you, a refund has been issued. The details of the refund was emailed to the address we have on file. If we can be of further assistance please email support@beenverified.com.
This is bordering scam…It's not free. Though You are required to provide your info to them (free of charge), they provide you nothing without payment…After you submit your info it takes you to a payment page
& can go no further without paying their fees$$$
Hi Susie,
Can you share with us were you saw our information was free? If you could provide a URL that would be extremely helpful.
BeenVerified's mission is to provide easy affordable access to public records, so people can use public data in their everyday lives.
Our aim is to make the service as easy to use and affordable as we can. There are costs associated with obtaining the data and integrating that information into easy-to-read reports. Payment is required to sign-up for BeenVerified.
If you're interested in trying out the service, you can access a special $1 trial offer here: https://www.beenverified.com/lp/32fc4f/6/special-offer
I hope that helps, but if you have additional questions, please email us at support@beenverified.com
Very scamish $#*!ty service, it took me just few minutes to decide to delete my account on beenverified because i was not please with the results, i deleted my account, and after a month they are charging me and stealing my money from paypal, this is not profesional, and a very scamish service to avoid in all costs
Hi There,
We are unable to locate an account with the details provided. We apologize for any confusion regarding your account. However, we do outline at sign up that you will incur a monthly fee until elected to cancel, you can cancel at anytime. It appears that possibly a request to cancel your subscription was not received, therefore the subscription continued to renew. We are happy to resolve this matter for you, please email support@beenverified.com for further assistance.
You put in an address and their "time bar" indicates it found your record. You join to reveal your record and it says "No Record Found" I will make sure to dispute my payment. Thank god I used American Express.
Hi Jeffrey,
We are happy to assist you and issue a refund if you were not pleased with the results. When searching for an address any matches to the entry will auto populate under the search bar, while entering the address. We do suggest omitting any commas and/or abbreviations that may cause the system to not locate the address. We would like to learn more about your experience and assist with your request. The member number entered did not produce an account please email support@beenverified.com or call 1-866-885-6480 the call center is open daily from 6 am - 11:30 pm EST for further assistance.
Works good found who i was looking for, trying to cancel my subscription was pretty stupid, calling a phone number to cancel a online subscription is annoying having to talk to a automated robot voice is very annoying. This website really needs a way to cancel subscriptions from the web page itself inside the account settings or something because calling or emailing just to have your membership canceled is ridiculous. I liked what beenverified has to offer, just not the way they do membership cancelations.
Hi Alexander,
Thank you for your review. We appreciate your feedback and will pass this information to our development team for future consideration. We are happy to hear you found the information you were seeking!
Not worth your money. It's amalgamated google info, you still have 4 or 5 possible people attached to a phone on reverse phone look up, and there are no active phone numbers for Beenverified company. Their website number link is not in service. Poor business quality. Rip off.
Hi Nicole,
Thank you for your feedback. BeenVerified is available via email, chat and phone, could you please share the number that you dialed? BeenVerified is collection of public record information. Public records are collected through official government records such as mortgage deeds, court records, magazine subscriptions, warranty cards and utility bills. It is possible that names connected to a phone number maybe a present or previous owner. If the number is a mobile number often times the number's are recycled quite frequently which may produce more than one owner. We continuously strive to update and expand our databases to provide you with current and accurate information.
A one time Title and History Report on a 2006 Porsche turned into an invisible monthly hit of $16.13. How other people out there are not noticing a month hit?
Hi Steven,
We apologize for any confusion regarding your account. However, we do inform at sign up that you will incur a monthly fee until elected to cancel, you can cancel at anytime. It appears that possibly a request to cancel your subscription was not received, therefore the subscription continued to renew. We are happy to resolve this matter for you, please email support@beenverified.com for further assistance.
We used it to check the backgrounds of caregivers for my dying father. Found great people and were comforted that we knew they had no criminal histories. I'd recommend "been verified" to anyone. Thank you. Doug
Total rip off, no information available aside from less than I already knew! I tried it because of a fake site showing they were highly rated, probably created by them. Do not use! Waste of valuable time and money!
Hi Althea,
I wasn't able to locate an account under the first name Althea. I'm sorry to hear this was your experience. At your convenience, please contact support@beenverified.com so we can be sure your account is canceled and we can answer any questions you may have about locating specific information.
It would also be helpful to know the specific website where you saw this review.
Please don't hesitate to contact us if you have other questions or need further assistance. You can reach us at 888-579-5910 or at support@beenverified.com.
Best,
Carla
BeenVerified Customer Care
The report on me is 50% inaccurate. Appears a mix of information about me and other people who have lived in the same states and share part of my name. No excuse for such inept. Save your money. You won't be able to trust anything they say about strangers.
Hi Dennis,
Thank you for sharing your feedback. I can certainly understand how finding inaccurate information in your report can be frustrating. It would be helpful to know what particular information was incorrect in your report.
The information in our reports is aggregated from many, many sources of public record information and publicly available data. We make every effort to provide the most current and accurate information we can. We are dependent upon the accuracy of public records. That being said, we are constantly expanding and updating our database to provide the most current information we are able to. We also offer a feature called AlertME that allows you to monitor a report you've run, such as the report you ran on yourself, in order to be notified whenever any information changes in the report. This can be a good way of keeping tabs on your own public record and the information available on you publicly, accurate or otherwise.
If you are especially concerned with any inaccuracies in your report, at your request we can opt your name out of BeenVerified's people search results. If you would like to be opted out, please let us know at support@beenverified.com.
I have turned off automatic renewal of your account so you will not be billed for the subscription again going forward. If you don't wish to continue using the service for the remainder of your paid time, please just contact Customer Care at support@beenverified.com or 888-579-5910 and we will be happy to assist you further.
Kind regards,
Carla
BeenVerified Customer Care
Well -- this program doesn't let you rate anything less that one star or I would. Save your money! Misses a great amount of data. The social media search is useless and can't even find Face Book accounts. I have friends that have a HUGE digital footprint and BeenVerified can't find any information on them. They also bait you by locking fields that you can unlock for more $$$$. I would say to definitely stay away.
Hi Sam,
Sorry to hear this was your experience with the site. The Social Search contains a deep web search of 40+ social networks across the internet. It will return online profiles registered to email address searched, depending on the privacy settings for each profile. If there are no results for an email address, this may not be the email address associated with the individual's network profiles, or the profiles may be set to private.
When you sign up for a subscription, most plans include unlimited background reports (which include when available, addresses and phone numbers, relatives and associates, property reports, criminal records and much more). We offer the option to upgrade any report you run to a comprehensive report, which unlocks all sections and returns data in areas like UCC filings, watercraft ownership, DEA licenses etc. Not everyone has data in these areas, and there are additional costs for us to retrieve this data, so we offer this as an optional upgrade purchase, in order to keep the information most of our customers express interest in, affordable to access.
Thanks for your feedback. Please feel free to contact support at support@beenverified.com if you have any other questions or concerns.
Best,
BeenVerified Customer Care
They automatically charged took $28.27 out of my bank account twice saying that it is what I initially signed up for upon my initial service plan... bunk bs because their run you around in circles website does NOT let you put a STOP to these monthly charges using your bank card numbers. The site has a software designed and set up to confuse you and lead you along a dog and pony show throwing a hoodwink blanket covering over your eyes to frustrate you. I had to "Google it" how to CANCEL this scam from taking other $28.27 auto payments out of my bank account. Been Verified is a poor excuse for a service... period. What a waste of my $58.54 which easn't worth $5.
Hi There,
We are unable to locate your account with the details provided. Beenverified is more than happy to assist you with cancelling and refunding your account. You can contact us to cancel at any time, and will not be billed for your next billing cycle. To protect the privacy of your account please contact support@beenverified.com or 1-866-885-6480 Open daily from 6 am - 11:30 pm EST to cancel.
It took me 3 times to cancel it. Their information was not accurate on the car we looked up and then they kept arguing with us 3 months after requesting cancellation.
Only wanted to find long lost contact. Already had the old information. All they had was an address, phone and spouse that was 14 years out of date. Nothing up to date for the one person. I emailed request to discontinue any further charges to my card. Got a quick reply saying no more charges but did not offer refund of excessive charge. On this one search, it was useless!
Hi Christopher,
Sorry to hear you weren't able to find what you needed. Your account was canceled as you requested. I have gone ahead and refunded your subscription purchase in full. You should see our refund reflected within a few business days.
The subscription you purchased gave you access to run unlimited reports on names, addresses, phone numbers and emails. I'm sorry to hear that we did not meet your needs.
If there is anything else we can do, please don't hesitate to contact us at support@beenverified.com or at 888-579-5910.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kasey,
Thank you for your feedback. We thank you for being a long time customer it appears that we successfully canceled your account as requested. However the request was received after the trial has already ended, therefore the account was renewed. We have issued a refund on your account, details about the refund will be emailed to the address we have on file.