Ordered a $2.95 background check and then a $4.95 background check, trying to find a person's prison record. Received an empty report with no data. Next thing I know, my credit card is being billed for $44.85 per month for some scam promotion I never ordered or knew about. When I called they said I failed to cancel the "promotion" within five days. How do you cancel something you didn't know you "had" and never ordered?
How can a company such as this be allowed to operate this way? Total scam and rip off.
Of course the credit card company says to "rectify" the situation with the "merchant."
Now these thieves have my credit card number. STAY AWAY!
Law firms typically rely on services like LexisNexis which are overpriced for finding information on people. CheckThem and similar services offer the same data for a fraction of the cost. If you need to run searches quite often then their monthly program is worth the cost. If you're looking to just run a single report their trial is only a few bucks. We use their service in our law firm and it's much cheaper than any other alternative.
$35 down the drain. This is 100% con company. They mislead people. You think you are paying 3 dollars (which is what their false ads and pop up windows say) but they charge you $35 right away. The report was very general and vague. CheckThem is not a reputable and legit site. It's a plain rip off. I regret signing up for this bull crap.
I used a $2.99 special offer for a background check on an employee. Report was worthless and they started charging my card for $ 35 per month. I called and advised them of that and they said they would cancel. Never happened! So far, 5 charges for total $175. I cancelled card and now in dispute with these crook! DON'T DO IT
I signed up for the $3.00 charge after a few days I noticed another charge and contacted customer support. I asked for a refund as I only had the service for 1 day and it wasn't clearly stated that it would cost more money. They completely refused to refund my money. There customer service is terrible and there actually searches give you almost zero information. Don't use this company. Save your time and money.
Hi Adriana. I see your account was billed on the 6th day and was not canceled before that date. I'm happy to offer you a refund in good faith since it seems like you canceled one day after your trial ended. Please contact us.
Out of date info, plus impossible to cancel! Worst thing I ever did. Don't even think about using them. They tell me they can't cancel the service that i have to go to paypal. Paypal says they can; t do it. Reporting as fraud to my credit card.
Don't use these guys they area A SCAM. And customer service is completely beyond rude and unprofessional. Guy probably working out his own home or basement. Because talks anyway he wants to and cusses at his customers what kind of customer service is that?
Hello. I'm really sorry this happened. We purposely hire USA customer service agents because we strive to give you 5-star support on every single phone call. I would like to listen to the recorded call so we can better our service. If I can help you with anything else please let me know. I could not find an account under your name, so please email us so I can look into this for you: support@checkthem.com. Thanks!
Paid $44.85 for a phone number for my elderly fathers aunt. They said it was $2.99 trial but when you cancel you get charged $44.85. No refund. Rude customer service.
Save yourself the lesson of paying for a stupid phone number.
Hi Sara. That is expensive for a phone number, and we've since adjusted our plans for cheaper pricing (a lot cheaper). Please contact us and I'd be happy to issue a refund.
Do not use! This is a complete scam--You think you are paying $2.99 for a report and before you know it, they are charging you $35/month. No report downloaded--completely useless. Rip-off, scam, fraud.
Called to cancel and says "non-working number". After disputing charge, have to cancel card.
DO NOT USE.
My card was fraudulently used for this service i have tried to call numerous times and have sent email. Phone says no agents avalible and hangs up. No response on email. 104.00 was charged on my card. 34.52 x3 im filling a police report against this bussiness.
Not only could I not find some people but what info they did have was incomplete and incorrect. Canceled right away as I saw there was a money back guarantee, boy was I foolish falling for that bull. Email "didn't go through" and no one will answer the phone. Worst 2.99 I ever spent. I will be canceling my card ASAP and I suggest you do the same. They've been known to charge cards randomly at random amounts. STAY FAR FAR AWAY.
First they charged me $1, then $4.70. I canceled and they charged me $44.85, will not refund the money. They're extremely unprofessional on the phone and via email. I hope they get shut down. Avoid this scam
Hi Victoria. Sorry you had that experience. We offer an introductory service at a cheaper price that turns into full membership (like NetFlix). I'd be happy to look at your account and find a way to make you happy. Please email us!
Figured i would check it out just looking myself up took a while then asked for credit card info which i was expecting almost used my normal card then thought better of it and grabbed my Temporary card and loaded $2 on it and went through with it. No useful information came through except address, relations, and neighbors. Said oh well and moved on. Checked my email 20 minutes later and had 4 attempted charges to my temp card. Absolutely do not use this site don't touch it stay the heck away from them. The $1.99 charge is the only one they talk about. Nowhere else is any charge mentioned. Its a scam and they know it otherwise there would be online support.
Hi Nick,
We see that you signed up for the premium services. When you register for this type of service you agree to being billed for more in-depth search results. If you are unhappy with the results please contact us at support@checkthem.com and we'll be happy to assist you. Thank you.
I signed up and paid the 2.99 just to get an email address. Having read the terms and conditions, I am mediately attempted to cancel my membership, but inexplicably the link was broken and I got an error message. The error message directed me to email customer support, which I did immediately and also an 800 number that was a nonworking number. This is absolutely criminal. I have no idea how this company is in business. I have I reached out to customer support via email and phone several times and have had no response. I will be contacting the Better Business Bureau if I don't get confirmation soon that I will not be charged any additional fees and my membership isn't that canceled.
I just got off the phone with the rudest customer service specialist that I have ever talked to. His name is Louis I explained to him that I didn't see there was a $35 charge and told me flat out that I was just too stupid to read it, that it was the very 1st thing on the page. Had I had seen that I wouldn't have done it that's a ridiculous charge which is what I told him.
Not even close to my REAL relatives names, my correct age or half my addresses. Feel bad for the fools who pay for this scam.
Good luck to those trying to remove your info. Some sites are actually decent and remove your data right away. Do you know why? Because they know it's crap info like this company except this one doesn't care.
Avoid these scammers. Cancelled my subscription, was told there would be no additional charges then they ran my CC for 44.85 later that very day. When I called to speak to them they just argued said I was no longer a customer and hung up.
Hi Dale. It's unlikely that we billed on the same day you signed up. I'd be happy to look into this and issue a refund if that's the case. Unfortunately, I don't see an account under your name. Are you sure it was CheckThem? Please contact us and I'll look into this further. Thank you.
The "close account" button doesn't work, there is no email address, no matter what the replies say here. Which means they lied, twice, already. Which means the telephone number cannot be trusted. And I have to close out my bank card.
They didn't make it clear when the trial starts. I tried calling them over the weekend but found they were closed. I called today, they won't refund me. They charged me $39.27. Which i can't afford! I called my CC company. I have to wait until it's out of pending status and then my CC company will file a claim and I'll get my money back.
This is so messed up!
BEWARE These people have a shadow website that does NOT readily and obviously disclose the terms of the trial agreement. To wit: They charge $2.99 for a trial without fully disclosing the terms of the trial in an obvious way and then want to charge you another $4.75 to see what they come up with. After five days they charged me $44+ dollars for a subscriptions, which I cancelled but they will not refund my money. Their advertising and website, not the same one I went to originally BTW, is bogus at best.
Hi Jeanne. This sounds peculiar. Can you email us so we can figure this out together? Happy to refund that $44 in exchange!
Overview
CheckThem has a rating of 2.2 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CheckThem most frequently mention customer service, day trial and credit card. CheckThem ranks 10th among Background Check sites.
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- San Diego, California, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jack. I could not find an account associated with your name. Nonetheless, I still want to respond to your review. Our reports are comprehensive, we provide a lot of information in them and more information that you would find from court records and public records. We combine key data points, criminal records, liens/judgments, assets, and much more. The only time you won't find information is if we didn't find the information. For example, if someone has no criminal record you will not see a criminal record for them (or maybe we couldn't access it from a particular courthouse). Also, we offer a discounted introductory period for $2.99 which allows you to access unlimited information for 5 days. After that, the account turns into a full paying membership. This is all indicated during the signup process. Please contact us so we can look at your account and issue a refund if possible! Thank you