website thubmnail of CheckThem
How would you rate CheckThem?
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California
1 review
1 helpful vote
Follow Agnes R.
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Very helpful & useful
September 14, 2017

I have a toddler and as a single parent I get a lot of people to watch her. I use checkthem to run a search on everyone before i allow them to watch my child. You never know with all the dangers out there. I found out that her friend's father has 7 arrest records all over the country. I would have never known otherwise so I recommend everyone to check

Date of experience: September 14, 2017
brett f. CheckThem Rep
over a year old

Hi Agnes, I'm glad you are finding success with our services. Thank you for the positive review.

New York
1 review
1 helpful vote
Follow Serrie L.
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The website is user-friendly and no hassle, the results are timely and top of that, the customer service is nothing but the best. I would highly recommend this to anyone for an accurate background check.

Date of experience: October 29, 2018
Texas
1 review
11 helpful votes
Follow Lila S.
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They charged me over 81 dollars over a 5 day period and then LIED ABOUT IT! I don't know who the person i talked with but, they said "no refunds". They will lie to you and I am sure what they are doing is illegal. Let's sign a petition to end the sitte. Also, the person I talked with was very rude. He said I was charged "additional for features but, said nothing about it. They don't do refunds so don't even try. NEVER sign up for this site. Anyone that says otherwise is probably a drone a drone for the company trying to scam you. Take my advice. Do NOT sign up. Their customer service sucks, they don't do refunds, basically it's a scam. I would make this 0 stars but sadly there isn't a thing

Date of experience: September 6, 2017
brett f. CheckThem Rep
over a year old

Hi Lila, your account signed up for many premium features. We charge additional money for premium features because we need to pay additional fees to data providers. If you have any questions or concerns please contact support@checkthem.com.

New Mexico
1 review
4 helpful votes
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Do not try scam
January 9, 2018

Well it does not tell you in fine print that for you 1st month your gona be charged $60 to just open an account then the money charge. I somehow could not access n e more info than what was given already they can only refund me 1 month they tookout which i can happy at least got something back. But would not try again.

Date of experience: January 9, 2018
California
1 review
3 helpful votes
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Thieves
August 9, 2018

I was suckered as well. They promised that I could opt-out at any time, but then the "opt-out" feature didn't work, no matter how many times I tried to use it. There was no answer at the phone number given, no email address for contact is given, and a few days later they charged me $44.85. I disputed the transaction with my bank and sent a demand letter to CheckThem to cancel my "service" and refund my money.
I'd be surprised if any of the favorable reviews were legitimate - they are probably ginned up by the thieves themselves.

Date of experience: August 9, 2018
California
1 review
11 helpful votes
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Checkthem Scam
August 31, 2017

Do not sign up for the " $1-99 " trial with Checkthem. Signed up last night from an ad on Facebook. Looked up my own name. Did NOT sign up or use " Special Features." Within moments another $ 19.37 was taken from my debit card without my authorization or permission. So this morning I called their 800 number to cancel. My account was canceled however the "agent "refused to return the unauthorized $19.97 and then hung up on me. Don't do it. Don't fall for this. It isn't a 2 dollar mistake. It's a $ 23 mistake disguised as a service when it is a huge ripoff SCAM.

Date of experience: August 31, 2017
brett f. CheckThem Rep
over a year old

Hi Barbara, we offer a $1.99 trial for 5 days. You may cancel your account in the members login area, via our customer phone support, or e-mail support.

New York
1 review
2 helpful votes
Follow Tracie R.
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Their site is really a big help to me. It helps me to identify the companies that I transact with. If its legit or legal. Nowadays, its really hard to trust someone easily, so you need to be wise sometimes so that you cannot be victimized with illegal idiots around you.

Date of experience: October 10, 2017
brett f. CheckThem Rep
over a year old

Thank you, we're happy to keep you and your family safe.

Connecticut
1 review
3 helpful votes
Follow komal k.
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I cancelled my account and they still charged me so i called. I was very polite and he ended up arguing with me saying show me the proof? What proof i cancelled theres nothing more to it. The site sucked everything as invalid.

Date of experience: December 27, 2018
brett f. CheckThem Rep
over a year old

Hi Komal. When a user cancels, they are sent a cancelation confirmation. It seems that our customer service representative wanted to ensure that your account was canceled successfully. I'm sorry if he worded that incorrectly and we're going to look into the recorded call to ensure better service next time. Thanks for your feedback and let me know if there's anything we can do to make you happy. All the best.

Virginia
1 review
2 helpful votes
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SCAM! HUGE SCAM
September 27, 2018

So, my mistake was not checking the reviews before I clicked on this site and used my bank card to order a background report. The first charge was 2.75 and was supposed to be a basic report. There was nothing on the report. But if I paid 19.99 I could get the full report and I admit I fell for it. Again, no report. I tried to cancel before the deadline so I would not get another fee, but no one ever answered the phone and the website link to cancel did not work. Long story short, I went to my bank and disputed the charges. And my bank has changed my account # and issued me a new card so this unscrupulous company cannot keep reaching into my account and taking money. My advice is to stay away from this company!

Date of experience: September 27, 2018
California
1 review
1 helpful vote
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Good Background Checker
October 17, 2017

Great Service! Its a very big help to make sure youre doing business with an efficient & honest professional. I want to rate this service with highly for accuracy and completeness of data and information that I was looking for.

Date of experience: October 16, 2017
California
1 review
2 helpful votes
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Very useful site
January 26, 2018

Thanks that I finally found this site as an information tool. It really helps me to gather information that I needed. Would definitely recommend this site to anyone looking for any necessary information needed, my experience was very satisfying. Money worth it.

Date of experience: January 25, 2018
Texas
1 review
1 helpful vote
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The site is remarkably friendly, the outcome is appropriate and most of all, the customer service is top-notch. I'd highly recommend to my family and friends who needed a reliable background checker site.

Date of experience: November 4, 2018
Massachusetts
1 review
8 helpful votes
Follow S L.
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Beware the charges
March 21, 2018

I signed up for a one month trial at a discount price ($1).
Then, discovered I had been charged over $40 for something I never ordered. Called. Was told I had signed up for this and was past the free cancellation date (5 days).
Of course by the time I saw the charge, it was past the free cancellation date.
The rub is I pay close attention to what I sign up for. I know I didn't sign up for a $40+ membership. And I know my way around a website.
They would not reimburse me.
To charge me for something I never knowingly signed up for, they must be deceptive in their website set-up and fraudulent in their intent & practices.

Date of experience: March 21, 2018
Kansas
2 reviews
13 helpful votes
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Started with "free trial" and cancelled immediately. 5 days later was charged $45. Went on and cancelled again, 1 month later charged $45. Called several times and got voicemail stating closed and need to call back during office hour (it was office hours). Finally sent an email stating what happened and requested a refund. I was told I agreed to terms and conditions so I was being charged. I told them I had went on and cancelled twice and still not cancelled. They said "show prof you cancelled ". How the hell do u show prof? I hit the cancel button! I finally was told I would get a refund for one month. We will see.

Date of experience: September 14, 2018
Pennsylvania
1 review
2 helpful votes
Follow Maggie D.
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They go out of their way to make sure you know they care; they make sure that they give accurate background information that you are finding. The customer service rep. Is willing to answer all of your questions. They have always extremely helpful and extremely customer service focused. That means a lot to me.

Date of experience: November 3, 2018
1 review
0 helpful votes
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Great Site
September 25, 2018

I use their reverse phone look up tool to search for business owner names and contact information. It's helped our business generate leads. The tool gives you the name of the phone owner which you can use to find more information using their name search.

Date of experience: September 25, 2018
California
1 review
1 helpful vote
Follow Gia H.
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They give you accurate information of the person that you want to locate or find. All you have to do is type the state and the name of the person youre finding for. It will give you a better search results. The price was very reasonable for the information that I needed. I compared it to the other background services that Ive dealt before they are the cheapest. You get all the information of the person youre looking for at a reasonable cost. So worth it!

Date of experience: November 19, 2017
brett f. CheckThem Rep
over a year old

Thank you for your positive review, we're thrilled to hear that you enjoyed the service.

New York
1 review
6 helpful votes
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Don't Sign Up!
August 11, 2017

I tried to cancel on the day they said my trial was good until and they said I was already charged because I didn't cancel soon enough! I know I canceled the day my account was good until! Asked for a supervisor but of course there wasn't one (sure!). When I looked people up all I got was addresses - anything else I would have to pay more for - just like all the other companies - so they are giving nothing for their "trial" subscription! Ripoff!

Date of experience: August 11, 2017
brett f. CheckThem Rep
over a year old

Hi Arleen, I'm sorry that you had a poor experience with our trial service. Our premium services do cost extra money because we need to pay our database providers for the in-depth searches.

Bill D.
Ohio
1 review
4 helpful votes
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total fraud of a site
November 30, 2017

This site is terrible. I'll spend a ton of time cancelling and contesting the charge. The cancel process online does not work. Did background check of myself. Data was completely useless.

Date of experience: November 30, 2017
brett f. CheckThem Rep
over a year old

Hi Bill D., unfortunately our information is not 100% accurate, although we do offer one of the most advanced public records services available. If you would like to complete a full background report you would probably need to do so on an FCRA-compliant website. The cancel button is available under "My Account" when you login. If you have any issues canceling you may call or e-mail us as well.

Bulgaria
1 review
1 helpful vote
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Great service
October 10, 2019

Checked two of my neighbors. They came back as registered sex offenders. I keep my children away from those homes now.

Date of experience: October 10, 2019
brett f. CheckThem Rep
over a year old

Thanks for the glowing review!

Overview

CheckThem has a rating of 2.2 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CheckThem most frequently mention customer service, day trial and credit card. CheckThem ranks 10th among Background Check sites.

service
11
value
12
shipping
7
returns
8
quality
11