I have a toddler and as a single parent I get a lot of people to watch her. I use checkthem to run a search on everyone before i allow them to watch my child. You never know with all the dangers out there. I found out that her friend's father has 7 arrest records all over the country. I would have never known otherwise so I recommend everyone to check
The website is user-friendly and no hassle, the results are timely and top of that, the customer service is nothing but the best. I would highly recommend this to anyone for an accurate background check.
They charged me over 81 dollars over a 5 day period and then LIED ABOUT IT! I don't know who the person i talked with but, they said "no refunds". They will lie to you and I am sure what they are doing is illegal. Let's sign a petition to end the sitte. Also, the person I talked with was very rude. He said I was charged "additional for features but, said nothing about it. They don't do refunds so don't even try. NEVER sign up for this site. Anyone that says otherwise is probably a drone a drone for the company trying to scam you. Take my advice. Do NOT sign up. Their customer service sucks, they don't do refunds, basically it's a scam. I would make this 0 stars but sadly there isn't a thing
Hi Lila, your account signed up for many premium features. We charge additional money for premium features because we need to pay additional fees to data providers. If you have any questions or concerns please contact support@checkthem.com.
Well it does not tell you in fine print that for you 1st month your gona be charged $60 to just open an account then the money charge. I somehow could not access n e more info than what was given already they can only refund me 1 month they tookout which i can happy at least got something back. But would not try again.
I was suckered as well. They promised that I could opt-out at any time, but then the "opt-out" feature didn't work, no matter how many times I tried to use it. There was no answer at the phone number given, no email address for contact is given, and a few days later they charged me $44.85. I disputed the transaction with my bank and sent a demand letter to CheckThem to cancel my "service" and refund my money.
I'd be surprised if any of the favorable reviews were legitimate - they are probably ginned up by the thieves themselves.
Do not sign up for the " $1-99 " trial with Checkthem. Signed up last night from an ad on Facebook. Looked up my own name. Did NOT sign up or use " Special Features." Within moments another $ 19.37 was taken from my debit card without my authorization or permission. So this morning I called their 800 number to cancel. My account was canceled however the "agent "refused to return the unauthorized $19.97 and then hung up on me. Don't do it. Don't fall for this. It isn't a 2 dollar mistake. It's a $ 23 mistake disguised as a service when it is a huge ripoff SCAM.
Hi Barbara, we offer a $1.99 trial for 5 days. You may cancel your account in the members login area, via our customer phone support, or e-mail support.
Their site is really a big help to me. It helps me to identify the companies that I transact with. If its legit or legal. Nowadays, its really hard to trust someone easily, so you need to be wise sometimes so that you cannot be victimized with illegal idiots around you.
Thank you, we're happy to keep you and your family safe.
I cancelled my account and they still charged me so i called. I was very polite and he ended up arguing with me saying show me the proof? What proof i cancelled theres nothing more to it. The site sucked everything as invalid.
Hi Komal. When a user cancels, they are sent a cancelation confirmation. It seems that our customer service representative wanted to ensure that your account was canceled successfully. I'm sorry if he worded that incorrectly and we're going to look into the recorded call to ensure better service next time. Thanks for your feedback and let me know if there's anything we can do to make you happy. All the best.
So, my mistake was not checking the reviews before I clicked on this site and used my bank card to order a background report. The first charge was 2.75 and was supposed to be a basic report. There was nothing on the report. But if I paid 19.99 I could get the full report and I admit I fell for it. Again, no report. I tried to cancel before the deadline so I would not get another fee, but no one ever answered the phone and the website link to cancel did not work. Long story short, I went to my bank and disputed the charges. And my bank has changed my account # and issued me a new card so this unscrupulous company cannot keep reaching into my account and taking money. My advice is to stay away from this company!
Great Service! Its a very big help to make sure youre doing business with an efficient & honest professional. I want to rate this service with highly for accuracy and completeness of data and information that I was looking for.
Thanks that I finally found this site as an information tool. It really helps me to gather information that I needed. Would definitely recommend this site to anyone looking for any necessary information needed, my experience was very satisfying. Money worth it.
The site is remarkably friendly, the outcome is appropriate and most of all, the customer service is top-notch. I'd highly recommend to my family and friends who needed a reliable background checker site.
I signed up for a one month trial at a discount price ($1).
Then, discovered I had been charged over $40 for something I never ordered. Called. Was told I had signed up for this and was past the free cancellation date (5 days).
Of course by the time I saw the charge, it was past the free cancellation date.
The rub is I pay close attention to what I sign up for. I know I didn't sign up for a $40+ membership. And I know my way around a website.
They would not reimburse me.
To charge me for something I never knowingly signed up for, they must be deceptive in their website set-up and fraudulent in their intent & practices.
Started with "free trial" and cancelled immediately. 5 days later was charged $45. Went on and cancelled again, 1 month later charged $45. Called several times and got voicemail stating closed and need to call back during office hour (it was office hours). Finally sent an email stating what happened and requested a refund. I was told I agreed to terms and conditions so I was being charged. I told them I had went on and cancelled twice and still not cancelled. They said "show prof you cancelled ". How the hell do u show prof? I hit the cancel button! I finally was told I would get a refund for one month. We will see.
They go out of their way to make sure you know they care; they make sure that they give accurate background information that you are finding. The customer service rep. Is willing to answer all of your questions. They have always extremely helpful and extremely customer service focused. That means a lot to me.
I use their reverse phone look up tool to search for business owner names and contact information. It's helped our business generate leads. The tool gives you the name of the phone owner which you can use to find more information using their name search.
They give you accurate information of the person that you want to locate or find. All you have to do is type the state and the name of the person youre finding for. It will give you a better search results. The price was very reasonable for the information that I needed. I compared it to the other background services that Ive dealt before they are the cheapest. You get all the information of the person youre looking for at a reasonable cost. So worth it!
Thank you for your positive review, we're thrilled to hear that you enjoyed the service.
I tried to cancel on the day they said my trial was good until and they said I was already charged because I didn't cancel soon enough! I know I canceled the day my account was good until! Asked for a supervisor but of course there wasn't one (sure!). When I looked people up all I got was addresses - anything else I would have to pay more for - just like all the other companies - so they are giving nothing for their "trial" subscription! Ripoff!
Hi Arleen, I'm sorry that you had a poor experience with our trial service. Our premium services do cost extra money because we need to pay our database providers for the in-depth searches.
This site is terrible. I'll spend a ton of time cancelling and contesting the charge. The cancel process online does not work. Did background check of myself. Data was completely useless.
Hi Bill D., unfortunately our information is not 100% accurate, although we do offer one of the most advanced public records services available. If you would like to complete a full background report you would probably need to do so on an FCRA-compliant website. The cancel button is available under "My Account" when you login. If you have any issues canceling you may call or e-mail us as well.
Checked two of my neighbors. They came back as registered sex offenders. I keep my children away from those homes now.
Thanks for the glowing review!
Answer: Yes, I believe they do. All the 5-star reviews, which are completely opposite of all the 1-star reviews they normally get, were all posted around the same time frame and have very similar language. What a bogus site.
Answer: Hi. You can instantly cancel online by navigating to "Account" => "Cancel My Account". You will receive a confirmation email within a few minutes.
Answer: They do not tell you this! It turns out to be only 5 days but they do not tell you this and then after five days they hit you with a full monthly subscription and will not refund it.
Answer: Hi. You can instantly cancel online by navigating to "Account" => "Cancel My Account ". You will receive a confirmation email within a few minutes.
Answer: Hi Jeff. You can search social media with your account. The only extra fee reports ($19.99) is to search Bankruptcies and Liens (which we have to pay for). Everything else is included.
CheckThem has a rating of 2.2 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CheckThem most frequently mention customer service, day trial and credit card. CheckThem ranks 10th among Background Check sites.
Hi Agnes, I'm glad you are finding success with our services. Thank you for the positive review.