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The company's reputation is significantly tarnished by widespread customer dissatisfaction, primarily due to misleading pricing practices and poor service quality. Many customers report feeling deceived by initial low fees that quickly escalate to substantial monthly charges, often without clear communication. Complaints about ineffective reports, difficulty in canceling subscriptions, and unresponsive customer support are prevalent, leading to sentiments of frustration and mistrust. While a few users found value in the service, the overwhelming negative feedback highlights a critical need for improved transparency and customer care to rebuild trust and enhance overall satisfaction.
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Before paying I could see who I wanted info on BUT as soon as I paid that person is NO LONGER found!
I signed up for the trial to look up a childhood neighbor of mine, who has since passed away. CheckThem was the only site who had reports on this person. I pulled a basic report, which showed the person's birth date and several arrest records that the family has hidden from the state's public case search. The report didn't reveal the death or a date, which is fine because there were no online obituaries or announcements of death. I was worried about cancelling, but had no problems when I emailed the support contact.
Not only could I not find some people but what info they did have was incomplete and incorrect. Canceled right away as I saw there was a money back guarantee, boy was I foolish falling for that bull. Email "didn't go through" and no one will answer the phone. Worst 2.99 I ever spent. I will be canceling my card ASAP and I suggest you do the same. They've been known to charge cards randomly at random amounts. STAY FAR FAR AWAY.
I have asked repeatedly, followed their opt out and they still have my profile on the site. This is the only site that will not remove my personal information for security reasons
$35 down the drain. This is 100% con company. They mislead people. You think you are paying 3 dollars (which is what their false ads and pop up windows say) but they charge you $35 right away. The report was very general and vague. CheckThem is not a reputable and legit site. It's a plain rip off. I regret signing up for this bull crap.
Deceptive in the trial Statement.
I bank locked my car out asking me if the charges will legitimate because they have had like charges from them before.
I said nope run it.
They claim it's a 5-day trial. They charge my card on the 5th day.
Been offered only charge me $9.99 a month to keep me from canceling my account.
So charged me $34 month why not just charge $9.99 to begin with.
Charges disputed cards canceled.
My card was fraudulently used for this service i have tried to call numerous times and have sent email. Phone says no agents avalible and hangs up. No response on email. 104.00 was charged on my card. 34.52 x3 im filling a police report against this bussiness.
Do not use! This is a complete scam--You think you are paying $2.99 for a report and before you know it, they are charging you $35/month. No report downloaded--completely useless. Rip-off, scam, fraud.
Called to cancel and says "non-working number". After disputing charge, have to cancel card.
DO NOT USE.
Out of date info, plus impossible to cancel! Worst thing I ever did. Don't even think about using them. They tell me they can't cancel the service that i have to go to paypal. Paypal says they can; t do it. Reporting as fraud to my credit card.
I used a $2.99 special offer for a background check on an employee. Report was worthless and they started charging my card for $ 35 per month. I called and advised them of that and they said they would cancel. Never happened! So far, 5 charges for total $175. I cancelled card and now in dispute with these crook! DON'T DO IT
I signed up and paid the 2.99 just to get an email address. Having read the terms and conditions, I am mediately attempted to cancel my membership, but inexplicably the link was broken and I got an error message. The error message directed me to email customer support, which I did immediately and also an 800 number that was a nonworking number. This is absolutely criminal. I have no idea how this company is in business. I have I reached out to customer support via email and phone several times and have had no response. I will be contacting the Better Business Bureau if I don't get confirmation soon that I will not be charged any additional fees and my membership isn't that canceled.
Barely any information was revealed. I started with the $2.95 background check and then paid $4.95 to purchase "additional" information Checkthem stated was there and received no additional info.
I just got off the phone with the rudest customer service specialist that I have ever talked to. His name is Louis I explained to him that I didn't see there was a $35 charge and told me flat out that I was just too stupid to read it, that it was the very 1st thing on the page. Had I had seen that I wouldn't have done it that's a ridiculous charge which is what I told him.
Checked two of my neighbors. They came back as registered sex offenders. I keep my children away from those homes now.
Ordered a $2.95 background check and then a $4.95 background check, trying to find a person's prison record. Received an empty report with no data. Next thing I know, my credit card is being billed for $44.85 per month for some scam promotion I never ordered or knew about. When I called they said I failed to cancel the "promotion" within five days. How do you cancel something you didn't know you "had" and never ordered?
How can a company such as this be allowed to operate this way? Total scam and rip off.
Of course the credit card company says to "rectify" the situation with the "merchant."
Now these thieves have my credit card number. STAY AWAY!
Hi Jack. I could not find an account associated with your name. Nonetheless, I still want to respond to your review. Our reports are comprehensive, we provide a lot of information in them and more information that you would find from court records and public records. We combine key data points, criminal records, liens/judgments, assets, and much more. The only time you won't find information is if we didn't find the information. For example, if someone has no criminal record you will not see a criminal record for them (or maybe we couldn't access it from a particular courthouse). Also, we offer a discounted introductory period for $2.99 which allows you to access unlimited information for 5 days. After that, the account turns into a full paying membership. This is all indicated during the signup process. Please contact us so we can look at your account and issue a refund if possible! Thank you
Don't use these guys they area A SCAM. And customer service is completely beyond rude and unprofessional. Guy probably working out his own home or basement. Because talks anyway he wants to and cusses at his customers what kind of customer service is that?
Hello. I'm really sorry this happened. We purposely hire USA customer service agents because we strive to give you 5-star support on every single phone call. I would like to listen to the recorded call so we can better our service. If I can help you with anything else please let me know. I could not find an account under your name, so please email us so I can look into this for you: support@checkthem.com. Thanks!
I signed up for the $3.00 charge after a few days I noticed another charge and contacted customer support. I asked for a refund as I only had the service for 1 day and it wasn't clearly stated that it would cost more money. They completely refused to refund my money. There customer service is terrible and there actually searches give you almost zero information. Don't use this company. Save your time and money.
Hi Adriana. I see your account was billed on the 6th day and was not canceled before that date. I'm happy to offer you a refund in good faith since it seems like you canceled one day after your trial ended. Please contact us.
Paid $44.85 for a phone number for my elderly fathers aunt. They said it was $2.99 trial but when you cancel you get charged $44.85. No refund. Rude customer service.
Save yourself the lesson of paying for a stupid phone number.
Hi Sara. That is expensive for a phone number, and we've since adjusted our plans for cheaper pricing (a lot cheaper). Please contact us and I'd be happy to issue a refund.
Law firms typically rely on services like LexisNexis which are overpriced for finding information on people. CheckThem and similar services offer the same data for a fraction of the cost. If you need to run searches quite often then their monthly program is worth the cost. If you're looking to just run a single report their trial is only a few bucks. We use their service in our law firm and it's much cheaper than any other alternative.
First they charged me $1, then $4.70. I canceled and they charged me $44.85, will not refund the money. They're extremely unprofessional on the phone and via email. I hope they get shut down. Avoid this scam
Hi Victoria. Sorry you had that experience. We offer an introductory service at a cheaper price that turns into full membership (like NetFlix). I'd be happy to look at your account and find a way to make you happy. Please email us!
Answer: Yes, I believe they do. All the 5-star reviews, which are completely opposite of all the 1-star reviews they normally get, were all posted around the same time frame and have very similar language. What a bogus site.
Answer: Hi. You can instantly cancel online by navigating to "Account" => "Cancel My Account". You will receive a confirmation email within a few minutes.
Answer: They do not tell you this! It turns out to be only 5 days but they do not tell you this and then after five days they hit you with a full monthly subscription and will not refund it.
Answer: Hi. You can instantly cancel online by navigating to "Account" => "Cancel My Account ". You will receive a confirmation email within a few minutes.
Answer: Hi Jeff. You can search social media with your account. The only extra fee reports ($19.99) is to search Bankruptcies and Liens (which we have to pay for). Everything else is included.
Thanks for the glowing review!