Overview
Infotracer has a rating of 3.1 stars from 28,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Infotracer most frequently mention great service, easy access and quick results. Infotracer ranks 2nd among Background Check sites.
Trying to verify ownership of a vehicle that was purchased from a dealer 6-months ago so I could verify the vehicle wasn't stolen etc and the owners listed in the report are the ones who traded it in back in 2024. Waste of money.
This is stupid. I paid fire a report on someone but it's only showing results from one state. This person lived in two so how do I get the information from the second state?!
Hello Jeff,
Thank you for your feedback. I'm sorry you're dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quick fast simple How?
Long to information do not hold back. Any details was extremely happy with all the information
Hi Jessica,
Thank you for your feedback! We’re glad that the level of detail in the information provided was exactly what you were looking for.
We believe in being thorough and transparent, so it’s great to know that approach made a difference for you. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
askinfotracer@ask.infotracer.com
+1 833-922-2315
You made it look like we were going to get the owners report for the $2.95 only to upsell me to the $9.95 report which I dont know if it will tell me anything about the owner.
Hello Hysam,
Thank you for sharing your feedback. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I can see you were running a search for a License Plate/VIN. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I canceled the account and processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
By using the information I received, I was prepared when I went to the dealership. The final offer from the dealership was $10,000 less then it was the day before. Yes, $10,000.
Hello Vicki,
Thank you for sharing your experience! We're glad the information helped you prepare for your dealership visit. Congratulations on securing a great deal!
I can confirm that your account has been canceled as requested. Rest assured, our company will no longer bill you. The payment made will allow you access until April 2,2025.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Poor. Discovered no phone numbers, emails or social media associated. Trying to find my girlfriend's Onlyfans account that she doesn't know I know about. Waste of money.
Hi Hayden,
Thanks for your feedback! I’m sorry you were dissatisfied with our service.
Our goal is to provide you with the information that you need. However, please understand that we can't guarantee full or accurate information for every name, phone number, or address because publicly available information varies. Records may be missing or incomplete for various reasons, including state restrictions.
If there’s anything else we can help you with, feel free to call or email us at askinfotracer@ask.infotracer.com. We’re always here, ready to assist. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I gained a huge amount of knowledge according to the app and it's extremely informative, also incredibly helpful for what I was in search of!I would definitely use again and highly recommended this app! Very resourceful!
Hi Richelle,
Thank you so much for your wonderful feedback! We’re glad that the app has been informative and helpful in providing the knowledge you were looking for. It means a lot to us that you found it resourceful and that it met your needs.
We truly appreciate your recommendation and your support. If you ever have any questions or need further assistance, don’t hesitate to reach out. We’re always here to help!
Looking forward to continuing to serve you. Thanks again!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was able to pull up info we needed after having a gentleman on our property show up unannounced was able to guide him to help since he didn't have any info on him and was struggling with dementia
Hi Andres,
Thanks for your awesome review! We’re so glad you were satisfied with the information you received. We always strive to provide the best service possible. If you need anything else, we’re here for you. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315"
In Summary, Don't waste your time and money. They offer a 7 day $3 trial then after you're signed up they want you to pay $15 per name for their Premium report which doesn't specify what makes it premium. It Might have more information than their normal report.
Their normal report is so useless that I can't trust using their premium especially for $15 a person. My recent experience with the service was far from satisfactory. I looked up about 6 people including myself, family and a friend - all of whom I know the backgrounds of. I found that most of the data was severely outdated (by decades in many cases) missing (data that I think is basic and standard for this type of service) and is incorrect (absurdly). For example it says that I have 2 wives, neither of which I have ever met or is the person who I did marry nor that I divorced, it says I died in 2018, I disagree. I am sure that it is the right report, there was enough correct data to confirm that much. But i can get the rest of the accurate information for free from sites like Google and Zillow. These were the same sort of problems I experienced with the other names I looked up. It is a waste of time and money for me because the one person that I signed up to check differs from what they claim. But I can not depend on Infotracer due to all of the other missing and inaccurate information on every name i tried so I have to use another service.
They push a premium report for $15 per name but considering the major deficiencies in their every day report, I can't justify investing $15 in their premium offering. How can I trust it? I feel cheated just paying $3. Of course they know that their data is garbage.
Hello Jon,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
Additionally, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask. Infotracer. Com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
By far the best site I've found. My experience with info tracer has been nothing but good and easy. Its a must have site
Hello Jamison,
Thank you for your positive feedback! We're delighted you find our site easy, reliable, and accurate. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind words; we look forward to seeing you again.
Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I was looking for a line ticket. Not just generic info. To order correct parts for most modern vehicles you need to know what suspension and brake codes it has
Hello George,
I appreciate you leaving a review, and I'm sorry you did not find the information you were looking for.
Please know that a line ticket for a vehicle is not part of our service. We can provide publicly available Car Title details, VIN/Plate ownership, and vehicle specifications. If you would like these instead, we can schedule a call as soon as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was searching for my mother inlaw and althought I found her the age was all wrong and from all the family memebers it was showing me only two were accurate. From all 4 phone Numbers only 2 were accurate.
Hello Judy,
Thank you for sharing your feedback. I'm sorry about the inaccuracy of our report. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Spot on. Was worth the $3 trial but not worth $25 for monthly because I only needed it one time. I canceled my subscription.
Hi Kelly,
Thank you for trying our service and sharing your honest feedback. We're glad the $3 trial was valuable when you needed it.
If you ever need our service again, we’ll be here. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www. Infotracer. Com
+1 833-922-2315
This is like bait and switch. I pay one price for record them you say for $15 more I can get a comprehensive record. You should pay me for wasting my time.
Hello Marchella,
Thank you for sharing your feedback. I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. You can exit the pop-up notification, and it will continue running the search without additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was led to believe that I would be able to see owner information, then after I paid for the first report it inferred that the owner information was in the second more expensive report. But even after I paid for that there was not any owner information.
Hello Luke,
Thank you for sharing your feedback. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was easy I guess but who knows if it's trustworthy or if I just threw like three dollars into the internet
Hello Veronica,
I appreciate you leaving a review. We're glad you find our service easy to use. I understand your concern about trustworthiness. Rest assured, we're committed to providing a secure and reliable experience for our customers and constantly working to improve.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Ok. Apparently I need to ride by my experience, so I'm running about my experience here. It was just fine.
Hi Eric,
Thank you for the 5 stars! We're glad you had a great experience. If there's anything else we can do for you, just let us know. We’re always here to help! Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
Www. Infotracer. Com
+1 833-922-2315
Trying to do an owner title search and the report does not provide it with purchasing another report
Hello Aaron,
Thank you for your feedback. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Please know that although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I can see you were running a search for a License Plate/VIN. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I wanted the title records and I can't get them from your report. I would give this a zero if I could.
Hello Eva,
Thank you for leaving a review. I'm sorry we could not provide the information you needed.
I forwarded a request for the VIN Title Record to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I was receiving negative actions from somebody that was trying to scam me well they did scam me for some money, scaring me from the Internet. They started stalking me at my home. I took pictures of their license plate and the send him a picture and showing them I had your address by taking a picture of their license plate. They stop stalking me.
Hi David,
Thank you for sharing your experience with us. I’m truly sorry you’ve been dealing with that situation. It must have been incredibly frightening to feel threatened both online and in person. I’m relieved to hear that the situation has stopped, but I can only imagine how difficult it must have been for you during that time.
We take security and safety very seriously, and we want to encourage you to continue taking any necessary precautions when online. If you ever feel unsafe or in need of further support, please don’t hesitate to reach out to local authorities or seek legal advice.
Please let us know if there’s anything else we can assist with. We're here to help. Wishing you safety and peace of mind.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Visit Website
- Boston, MA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Colin,
I appreciate you leaving a review, and I'm sorry our service did not satisfy your data needs. We source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315