Overview
Infotracer has a rating of 3.1 stars from 28,713 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Infotracer most frequently mention great service, easy access and quick results. Infotracer ranks 2nd among Background Check sites.
The service helped me with a fraud email from a company which I retained a one time service paid in cash. The company then claimed I signed a one-year contract with a bogus email and a bogus phone number they have provided no contract this helped my case.
Nice information told me what I wanted to know about the history of the car before it was retitled as rebuilt. This helped ease my mind on MANY issues and convinced me the car I am buying IS worth the expense.
Hi Ken,
Thank you for your feedback! We're glad the information helped clarify the car's history and address your concerns. It's great to know that it eased your mind and reinforced your decision to purchase.
We truly appreciate your trust in us. Please don't hesitate to reach out if you have any further questions or need additional information. We're here to help!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
By using the information I received, I was prepared when I went to the dealership. The final offer from the dealership was $10,000 less then it was the day before. Yes, $10,000.
Hello Vicki,
Thank you for sharing your experience! We're glad the information helped you prepare for your dealership visit. Congratulations on securing a great deal!
I can confirm that your account has been canceled as requested. Rest assured, our company will no longer bill you. The payment made will allow you access until April 2,2025.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I gained a huge amount of knowledge according to the app and it's extremely informative, also incredibly helpful for what I was in search of!I would definitely use again and highly recommended this app! Very resourceful!
Hi Richelle,
Thank you so much for your wonderful feedback! We’re glad that the app has been informative and helpful in providing the knowledge you were looking for. It means a lot to us that you found it resourceful and that it met your needs.
We truly appreciate your recommendation and your support. If you ever have any questions or need further assistance, don’t hesitate to reach out. We’re always here to help!
Looking forward to continuing to serve you. Thanks again!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was able to pull up info we needed after having a gentleman on our property show up unannounced was able to guide him to help since he didn't have any info on him and was struggling with dementia
Hi Andres,
Thanks for your awesome review! We’re so glad you were satisfied with the information you received. We always strive to provide the best service possible. If you need anything else, we’re here for you. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315"
Before I subscribed, I was told that title records were available- but the title records are simply noting that there was a title at a certain state and no more information than that- a very, very sparse record. It would have been more helpful to have even a title number.
Hello Don,
Thank you for leaving a review. We sincerely apologize we could not provide the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Please know that title number is not a part of our service. We can provide publicly available Car Title details, VIN/Plate ownership, and vehicle specifications. If you would like these instead, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I used the service to look up information on a scammer that took advantage of my son. During the "free" part, your site said that it found all sorts of information on the phone number so I decided to pay for the service. The report that I got did not have the information that you indicated it would.
Hi Robert,
Thank you for your feedback. I’m sorry you did not receive the information you needed.
Please know that all customers are welcome to run a Preliminary search. The preliminary search accesses people's databases to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member’s area based on the same search parameters.
I also checked the information but couldn’t locate anything in our database. This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
Our information is sourced from public records provided by state and local offices, agencies, and departments. However, due to legal restrictions, some data may contain errors or omissions beyond our control. We appreciate your understanding.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
When working this on a phone, and having to follow all the many, many, many, many, MANY steps to get the information requested, you ask a lot of a person who has little time on their hands for such stuff.
Hello Nancy,
Thank you for sharing your feedback. We’re sorry that the process felt overly complicated, especially when using a phone. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Was useful information but if you are looking for wrecks or title types, go ahead and spend the 20 bucks. The did give the information and it was very fast. For my situation, it was exactly what I needed.
Hi John,
Thank you for taking the time to leave a 4-star rating and share your experience. We’re glad that the information provided was useful and met your needs for your situation.
We understand that certain additional details, like wrecks or title types, may require further investment, and we appreciate your insight. Your feedback helps us improve and provide the most relevant information.
Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid to get the window sticker and I do not see any indication you will provide the window sticker
Hi Michael,
Thank you for your feedback! I’m sorry you did not get the information you needed.
I tried searching for the information you needed, but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. I hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
It's misleading I didn't get what I signed up for. I put in a Michigan license plate number for a vehicle sitting in front of my house and this site didn't give me a name
Hello Pretty,
I appreciate you leaving feedback. I'm sorry we could not provide the vehicle's owner information.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Scam, they falsely advertised services, do not use! I bumped into a car parked next to me, so I'm trying to get the info of the driver but didn't get any info
Hello Imad,
I'm sorry we could not provide the vehicle's owner information. I understand how frustrating it must be not to get the information you need. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you contacted our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
The site is easy to use but they didn't provide any information that I didn't already have access to. I wanted to find who/what was holding a lein on a vehicle we paid off years ago and the "report" just pointed me to CA DMV, which I know would have access but all I need is the name of the company so I can call and get the lein removed, Very frustrating, not sure if it was the report description or just my misunderstanding what info it would provide. Either way, if you are looking for information from your vehicle title just go to DMV to experience just the single frustration of dealing with them.
Hello Trina,
Thank you for sharing your feedback. We sincerely apologize we could not provide the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not under our control.
Also, please know that the lien holder is not yet part of our service. Since we could not provide the information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I need lien information, thought I would get that with title information, I do not, I get nothing except go to the state that it is registered for information, the state it is registered in will not give out that information!
Hello William,
Thank you for sharing your feedback. I'm sorry we could not provide the information you needed.
I ran the search on my end, and our database shows no Lien Records were found. This means that the vehicle's history report indicates that there have been no reported significant instances of the vehicle having any lien records.
We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I'm not seeing all the options described in the video. I'm not sure if it's because I'm on my phone, but when I tried to login on my iPad it wouldn't let me.
Hello Noel,
Thank you for your feedback. I'm sorry to hear about your experience and any inconvenience caused. It sounds like there may have been some device-specific issues that impacted your access. I recommend updating your app to the latest version on both devices.
If you're still experiencing difficulties, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask. Infotracer. Com. Rest assured, we’re here to help you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I purchased this to find titled owner of vehicle and your website does not provide that You should be specific in your ad saying that you will just tell us where to go to find it.
Hello Travis,
Thank you for leaving a review. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
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Hello Elliot,
We sincerely apologize for the inconvenience this has caused you. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time!
Please contact our Voice of Customer Team at askinfotracer@ask.infotracer.com with any further comments or suggestions. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Deceiving. You charged me 2.95 for information that you didn't give me! After I gave you the 2.95, you told me to pay an additional 9.95 for the information that I requested. This is a scam! You should be ashamed.
Hello Robert,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is absolutely crap and very deceiving. I need to find out ownership information, which was advertised, all for me to pay $3 and be asked to upgrade to "premium". Give me my money back.
Hello Jordan,
Thank you for sharing your feedback. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Trying to verify ownership of a vehicle that was purchased from a dealer 6-months ago so I could verify the vehicle wasn't stolen etc and the owners listed in the report are the ones who traded it in back in 2024. Waste of money.
Hello Colin,
I appreciate you leaving a review, and I'm sorry our service did not satisfy your data needs. We source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- Boston, MA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mary,
Thank you for sharing your experience with us. We're so glad our service was able to help you resolve the issue. We understand how challenging it can be to deal with such matters, and we're happy that we could help strengthen your case.
Thank you again for choosing our service. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315