I have deals with this shop since 2015 and I glad to report that I have only pleasent experience. They didn`t loss no one my order. Sometimes (like this year 11.11 sales) I receive especially favorable prices. Once they can`t find my town in their database so they communicated with me and specify information so I can be sure that my orders in safety.
I have been using this store for quite a long time. I bought about a dozen different products. And I can say with certainty that the store is evolving. Online support works perfectly - the order, the date of which did not bother me, was canceled without extra questions. Changing the parameters of the goods after the order? No problem. Parcels are always reliably packed, after sending they always send a photo of the parcel, which sometimes makes it easier to search by mail. The system of points also pleases - getting them for reviews and reviews is a good incentive to spend a little time for this. For that, you can save money with the following orders, covering up to a third of the cost points. In general I recommend dany store.
It's almost 2 years that I buy regularly from this store, maybe because it is economic, maybe because is the best one.
Each product I bought, arrived. (and from other chinese stores these often does not)
It's also the fastest chinese store for what concerning the ordinary shipment.
If you receive by mistake a broken object, they will fully refound you.
They accept Paypal payment, they use a really good points method.
Summarizing: fast shipment, fast support, top reliability.
I personally suggest this store!
Bought a hoverboard which was incredibly cheap but the online parcel tracking took a age to start and had long wait times between updates. I ordered it on Nov 17 but only took delivery in Jan 18, honestly though if you order well in advance the you will end up with a great item at a great price.
Gearbest is the best online shop on internet! They offer lots of goods with a very good price. The shipping is always very fast, and they offer options with tracking number, that's good for not lose your package. Whenever you got a problem, the customer service is always very responsive. I've been back to buy at Gearbest for a long time. I really recommend!
I like to shop at Gearbest for the following reasons:
- The amount of products available is very large and there is a lot of variety
- The processing and shipping times are quite short. Shipping costs are accessible
- The support team can resolve my doubts and problems quickly and effectively.
- The offers and promotions sent to the mail are relevant to me.
I'm sure I'll keep buying at Gearbest for much longer :)
I bought and paid for a specific phone on September 7 and they were mentioning 3-5 days shipping. They shipped it on October 18 and it would take about a month to arrive(hopefully). They were unable to deliver but they didn't mention that on the site. The second star is because they acknowledged their mistake and sent me an phone case free of charge.
I have several years expirience using Gearbest. So far my emotions and satisfaction are at appropriate level to continue using Gearbest. They have very interesting offers in very wide spectrum of products. Generally products offer good value for money. Gearbest have coupons, points system, flash deals and other specific ways to find quite low prices. Even in the case of delivery problem solution is always simple and efficient. Communication with customer service is polite and focused. All in all Gearbest is my favorite eshop.
I have been buying gearbests for the past several years and have never had any problems whatsoever. Always quick and effective assistance. In my opinion it is one of the best online stores. I recommend absolutely everyone to buy on this online store.
I'm a customer for about 2 years and I have to say that it is a great internet store. I bought many stuff from there, such as mobile phones for my friends and family and toys. Many of them were very very good. There was one time, that an item didn't not arrive as was supposed to, and the store fully refund me. I recommend it.
The order contained three items:
1. LED bike Light
It worked out of the box to great delight of my son. I will probably get some more for the other kids bikes.
2. LED light strip
Tested after it arrived. All functionalities worked as intended including the remote. Ready for Christmas
3.500 pcs pack of water balloons
I opted for the free delivery as none of the items were very urgent or of higher value. Items arrived in one package, all items worked out of the box as per description on the site. So far I did not have any disputes to resolve with Gearbest. I can recommend them based on my experiences. This has been order number 4 already from the site.
I bought with confidence, GearBest is reliable and fast site, with very agile support, answered all my doubts very easily. The products I purchased came as advertised, quality and well packaged. Highly recommend!
Hello. I have a small toys store in Ukraine. And I always order drones and RC cars only on Gearbest. All my orders were delivered in 2 weeks for free. All goods are worked. And boxes were not mashed, so I can to resale it. I make a many orders and I never had any problems with Gearbest. Because of this reasons I trust to Gearbest.
As always the gearbest surprising with its variety of items related to electronic cigarette. I always buy from them, excellent service and quality products. Immediate shipping and transparency, I recommend it to everyone.
Amazing prices and great customer service, my order came missing an accessory and I contacted the customer service where they instantly offered a replacement or a refund. Very professional, would recommend to everyone
Gearbest.com is one of the greatest webshop where you can buy nearly everything. A tremendous number of products and brands, at high quality. The shipping and the packaging is safe and thorough, there is free shipping method. The customer support is very friendly and effective, they have solved all my issues in the past few years.
I recommend Gearbest to all of my friends, and now to You also :)
It's been several months since I discovered this great site. The prices are really interesting and their service after sale is very serious. There is really everything here. The expedition is fast enough
Recently purchased a watch from Gearbest. It was delivered much faster than estimated. Properly packaged, the item was received without any problems. Low purchase price and the item was as advertised. Everything perfect
I am a relatively new buyer from China. I didn't trust other shops except the most popular shop from china. I found gearbest looking for coupons. I was tempted to good opinions, low prices and warehouses in Europe. I bought some stuff. Delivery come to me very fast. I enjoy from paying with Paypal, cheap products, great coupones and warehouses in EU.
I highly recommend this shop, next year i'm going to buy a Windows 10 Tablet!
My two experiences buying from Gearbest were very positive. My first order arrived earlier than expected and the products matched precisely their description on the website. My second order is still en route but I also expect it to arrive ealier than predicted.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Gearbest has a rating of 4.2 stars from 10,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
Dear Andreas,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best regards,
Gearbest.com